20
NPS
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SanDisk
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About SanDisk's Brand
SanDisk designs, develops, manufactures, and markets data storage solutions in the United States and internationally. Among its major competitors, SanDisk is ranked in 4th place for NPS while Toshiba is 1st, and NetApp is 2nd.Their current market cap is $21.85B
Brand at a Glance
77%
Customer Loyalty
3.5/5
Product Quality
3.6/5
Pricing
3.6/5
Customer Service
SanDisk Ranking
- #3 / 4 of its competitors
SanDisk NPS
SanDisk's Net Promoter Score (NPS) is a 20 with 49% Promoters, 22% Passives, and 29% Detractors. Net Promoter Score tracks whether SanDisk's customers would recommend using the product based on a scale of -100 to 100.
SanDisk Overall NPS
| 49% | Promoters |
|---|---|
| 22% | Passives |
| 29% | Detractors |
SanDisk NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2024 8 | Jun 2024 | 8 |
Sep 2024 9 | Sep 2024 | 9 |
Dec 2024 6 | Dec 2024 | 6 |
Feb 2025 8 | Feb 2025 | 8 |
Mar 2025 13 | Mar 2025 | 13 |
Jul 2025 15 | Jul 2025 | 15 |
Aug 2025 16 | Aug 2025 | 16 |
Nov 2025 20 | Nov 2025 | 20 |
Dec 2025 17 | Dec 2025 | 17 |
Jan 2026 23 | Jan 2026 | 23 |
Feb 2026 18 | Feb 2026 | 18 |
May 2026 20 | May 2026 | 20 |
How Other Brands Compare
SanDisk is ranked third for NPS among its competitors. NetApp and Micron Technology come in first and second, with Western Digital Corporation coming in at #4. Among those competitors, it is the second most valued company behind Micron Technology.
SanDisk |  Western Digital Corporation |  NetApp |  Micron Technology | |
| Global Ranking | #- | #167 | #268 | #392 |
| NPS | 20 | 12 | 36 | 20 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | $21.85B | $21.08B | $15.94B | $105.13B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SanDisk NPS by Gender
SanDisk's NPS was rated 16 by Male customers on Comparably.
Male
16
SanDisk's NPS was rated 16 by Male customers on Comparably.
54%
Promoters
8%
Passives
38%
Detractors
Female
N/A
SanDisk's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
SanDisk NPS by Ethnicity
SanDisk's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -67 | Caucasian | -67 |
Asian or Pacific Islander 86 | Asian or Pacific Islander | 86 |
Other 0 | Other | 0 |
SanDisk NPS by Age
SanDisk's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.
SanDisk NPS by Usage
SanDisk's NPS was rated the highest by customers who have used SanDisk's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
2 to 5 Years 34 | 2 to 5 Years | 34 |
5 to 10 Years 100 | 5 to 10 Years | 100 |
Over 10 Years -50 | Over 10 Years | -50 |
SanDisk NPS vs. Competitors
Compared to its competitors, SanDisk's NPS is rated right above Western Digital Corporation, and is preceded by Micron Technology.
| COMPANY | NPS Score | |
|---|---|---|
 | Toshiba | 38 |
| NetApp | 36 |
| Micron Technology | 20 |
| SanDisk | 20 |
| Western Digital Corporation | 12 |
 | Brocade | 0 |
 | Spansion | N/A |
 | sTec | N/A |
 | Seagate Technology | -1 |
 | PNY Technologies | -26 |
SanDisk Customer Reviews
Out of the 2 SanDisk customer reviews 1 was positive and 1 was constructive. SanDisk customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
SanDisk Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of SanDisk users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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SanDisk Customer Loyalty Score by Gender
SanDisk's Customer Loyalty score was rated 79 by Male customers on Comparably.
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Male
79%
Yes
Female
N/A
Yes
SanDisk Customer Loyalty Score by Ethnicity
SanDisk's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of SanDisk.
10
out of 100
Caucasian
87
out of 100
Asian or Pacific Islander
100
out of 100
Other
SanDisk Customer Loyalty Score by Age
SanDisk's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 78% | 26-30 | 78% |
36-40 55% | 36-40 | 55% |
SanDisk Customer Loyalty Score by Usage
SanDisk's Customer Loyalty score was rated the highest by customers who have used SanDisk's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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SanDisk Customer Loyalty Score by Industry
SanDisk's Customer Loyalty score was rated 80% by Tech industry customers.
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SanDisk Customer Loyalty vs. Competitors
Compared to its competitors, SanDisk's Customer Loyalty score is rated right above Western Digital Corporation, and is preceded by Toshiba.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| NetApp | 83% |
| Micron Technology | 78% |
| Toshiba | 77% |
| SanDisk | 77% |
| Western Digital Corporation | 75% |
| Seagate Technology | 74% |
| Brocade | 73% |
| PNY Technologies | 64% |
| Spansion | N/A |
| sTec | N/A |
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SanDisk Product Quality
3.5/5
SanDisk has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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SanDisk Product Information
SanDisk’s product quality score is a 3.5 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated SanDisk's product the highest.
- Website
- http://www.sandisk.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Big Data
Content
Hardware and Devices
SaaS
Quick Insights into SanDisk Product Quality
SanDisk's Product Quality score was rated highest by customers who have used SanDisk's products/services for 5 to 10 Years, and rated lowest by customers who have used SanDisk's products/services for Over 10 Years.
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Ranked SanDisk Product Quality the Highest
Ranked SanDisk Product Quality the Lowest
SanDisk Product Quality Score by Gender
SanDisk's Product Quality score was rated 3.7 by Male customers on Comparably.
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Male
3.7/5
Female
N/A
SanDisk Product Quality Score by Ethnicity
SanDisk's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
Asian or Pacific Islander 4.6 | Asian or Pacific Islander | 4.6 |
Other 3.6 | Other | 3.6 |
SanDisk Product Quality Score by Age
SanDisk's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4.4 | 26-30 | 4.4 |
36-40 3.6 | 36-40 | 3.6 |
SanDisk Product Quality Score by Usage
SanDisk's Product Quality score was rated the highest by customers who have used SanDisk's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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SanDisk Product Quality Score by Industry
SanDisk's Product Quality score was rated 3.8 stars by Tech industry customers.
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SanDisk Product Quality vs. Competitors
Compared to its competitors, SanDisk's Product Quality score is rated right above PNY Technologies, and is preceded by Micron Technology.
| COMPANY | Product Quality Score | |
|---|---|---|
| Spansion | 5/5 |
| Toshiba | 4.2/5 |
| NetApp | 4.1/5 |
| Micron Technology | 4/5 |
| SanDisk | 3.5/5 |
| PNY Technologies | 3.5/5 |
| Western Digital Corporation | 3.4/5 |
| Seagate Technology | 3.3/5 |
| Brocade | 3.1/5 |
| sTec | N/A |
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SanDisk Pricing
SanDisk ROI & Value For Money
3.6/5
SanDisk has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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SanDisk Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into SanDisk ROI
SanDisk's ROI score was rated highest by customers who have used SanDisk's products/services for 5 to 10 Years, and rated lowest by customers who have used SanDisk's products/services for Over 10 Years.
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Ranked SanDisk ROI the Highest
Ranked SanDisk ROI the Lowest
SanDisk ROI Score by Gender
SanDisk's ROI score was rated 3.4 by Male customers on Comparably.
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Male
3.4/5
Female
N/A
SanDisk ROI Score by Ethnicity
SanDisk's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
Asian or Pacific Islander 4.4 | Asian or Pacific Islander | 4.4 |
Other 2.7 | Other | 2.7 |
SanDisk ROI Score by Age
SanDisk's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.6 | 26-30 | 3.6 |
36-40 2.9 | 36-40 | 2.9 |
SanDisk ROI Score by Usage
SanDisk's ROI score was rated the highest by customers who have used SanDisk's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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SanDisk ROI Score by Industry
SanDisk's ROI score was rated 3.5 stars by Tech industry customers.
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SanDisk Pricing vs. Competitors
Compared to its competitors, SanDisk's ROI score is rated right above Brocade, and is preceded by Micron Technology.
| COMPANY | Pricing Score | |
|---|---|---|
| Spansion | 5/5 |
| NetApp | 4/5 |
| Toshiba | 3.9/5 |
| Micron Technology | 3.9/5 |
| SanDisk | 3.6/5 |
| Brocade | 3.5/5 |
| PNY Technologies | 3.4/5 |
| Western Digital Corporation | 3.3/5 |
| Seagate Technology | 3.2/5 |
| sTec | N/A |
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SanDisk Customer Satisfaction (CSAT)
SanDisk Customer Satisfaction (CSAT) Score
63 / 100
SanDisk has an overall Customer Satisfaction score of 63 rated by its users and customers.
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Very Satisfied
38%
Satisfied
25%
Neither Satisfied nor Dissatisfied
19%
Dissatisfied
2%
Very Dissatisfied
16%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into SanDisk Customer Satisfaction
SanDisk's Customer Satisfaction score was rated highest by customers who have used SanDisk's products/services for 2 to 5 Years, and rated lowest by customers who have used SanDisk's products/services for Over 10 Years.
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Ranked SanDisk Customer Satisfaction the Highest
Ranked SanDisk Customer Satisfaction the Lowest
SanDisk Customer Satisfaction Score by Gender
SanDisk's Customer Satisfaction score was rated 69 by Male customers on Comparably.
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69 / 100
MaleVery Satisfied | 54% | |
|---|---|---|
Satisfied | 15% | |
Neither Satisfied nor Dissatisfied | 8% | |
Dissatisfied | 8% | |
Very Dissatisfied | 15% |
SanDisk Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
SanDisk's Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
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67 / 100
Very Satisfied
0%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
SanDisk's Customer Satisfaction (CSAT) score was rated 86% according to Asian or Pacific Islander users and customers.
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86 / 100
Very Satisfied
86%
Satisfied
0%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
SanDisk's Customer Satisfaction (CSAT) score was rated 33% according to Other users and customers.
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33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
34%
SanDisk Customer Satisfaction Score by Age
SanDisk's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 67% | |||||||||||||||
| 36-40 | 50% |
SanDisk Customer Satisfaction Score by Usage
SanDisk's Customer Satisfaction score was rated the highest by customers who have used SanDisk's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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SanDisk Customer Satisfaction Score by Industry
SanDisk's Customer Satisfaction score was rated 67 points by Tech industry customers.
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{
"title": "SanDisk Customer Satisfaction Score by Industry",
"text": "SanDisk's Customer Satisfaction score was rated 67 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "SanDisk's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 67
}
]
}SanDisk Customer Satisfaction vs. Competitors
Compared to its competitors, SanDisk's Customer Satisfaction score is rated right above Seagate Technology, and is preceded by NetApp.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Toshiba | 88% |
| Micron Technology | 84% |
| NetApp | 78% |
| SanDisk | 63% |
| Seagate Technology | 55% |
| PNY Technologies | 54% |
| Western Digital Corporation | 50% |
| Brocade | 50% |
| Spansion | 0% |
| sTec | 0% |
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SanDisk Customer Service
3.6/5
SanDisk has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About SanDisk's Customer Service
Address
Milpitas, CA 95035
Website
http://www.sandisk.com
Phone Number
(408) 801-1000
Quick Insights into SanDisk Customer Service
SanDisk's Customer Service score was rated highest by customers who have used SanDisk's products/services for 5 to 10 Years, and rated lowest by customers who have used SanDisk's products/services for Over 10 Years.
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Ranked SanDisk Customer Service the Highest
Ranked SanDisk Customer Service the Lowest
SanDisk Customer Service Score by Gender
SanDisk's Customer Service score was rated 3.5 by Male customers on Comparably.
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Male
3.5/5
Female
N/A
SanDisk Customer Service Score by Ethnicity
SanDisk's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Asian or Pacific Islander 4.5 | Asian or Pacific Islander | 4.5 |
Other 2.9 | Other | 2.9 |
SanDisk Customer Service Score by Age
SanDisk's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 4.2 | 26-30 | 4.2 |
36-40 3 | 36-40 | 3 |
SanDisk Customer Service Score by Usage
SanDisk's Customer Service score was rated the highest by customers who have used SanDisk's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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SanDisk Customer Service Score by Industry
SanDisk's Customer Service score was rated 3.8 stars by Tech industry customers.
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SanDisk Customer Service vs. Competitors
Compared to its competitors, SanDisk's Customer Service score is rated right above Western Digital Corporation, and is preceded by Micron Technology.
| COMPANY | Customer Service Score | |
|---|---|---|
| NetApp | 4.1/5 |
| Toshiba | 4/5 |
| Micron Technology | 3.9/5 |
| SanDisk | 3.6/5 |
| Western Digital Corporation | 3.3/5 |
| PNY Technologies | 3.3/5 |
| Seagate Technology | 3.2/5 |
| Brocade | 2.7/5 |
| Spansion | N/A |
| sTec | N/A |
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SanDisk as an Employer
4.2/5
SanDisk has a 4.2/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
SanDisk scored a 20 for Net Promoter Score and a 18 for Employee Net Promoter Score. NPS gauges how likely a customer of SanDisk would recommend the brand to a friend. ENPS measures how likely SanDisk employees would recommend working at SanDisk to a friend.
Net Promoter Score
20
NPS Score
| 49% | Promoters |
|---|---|
| 22% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
18
eNPS Score
| 48% | Promoters |
|---|---|
| 22% | Passive |
| 30% | Detractors |
