0
NPS
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Brocade
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About Brocade's Brand
Among its major competitors, Brocade is ranked in 6th place for NPS while Arista Networks is 1st, and Cisco is 2nd.
Brand at a Glance
73%
Customer Loyalty
3.1/5
Product Quality
3.5/5
Pricing
2.7/5
Customer Service
Brocade Ranking
- #4 / 4 of its competitors
Brocade NPS
Brocade's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Brocade's customers would recommend using the product based on a scale of -100 to 100.
Brocade Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Brocade NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 -100 | Jul 2022 | -100 |
Dec 2022 0 | Dec 2022 | 0 |
Jan 2024 33 | Jan 2024 | 33 |
Dec 2024 0 | Dec 2024 | 0 |
How Other Brands Compare
Brocade is ranked #4 for NPS among its competitors. Cisco and NetApp come in first and second, with F5, Inc. coming in at third.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Brocade Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Brocade users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Brocade Customer Loyalty vs. Competitors
Compared to its competitors, Brocade's Customer Loyalty score is rated right below SanDisk.
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Brocade Product Quality
3.1/5
Brocade has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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Brocade Product Information
Brocade’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- http://www.brocade.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Big Data
Business Services
Brocade Product Quality vs. Competitors
Compared to its competitors, Brocade's Product Quality score is rated right below SanDisk.
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Brocade Pricing
Brocade ROI & Value For Money
3.5/5
Brocade has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Brocade Pricing vs. Competitors
Compared to its competitors, Brocade's ROI score is rated right below SanDisk.
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Brocade Customer Satisfaction (CSAT)
Brocade Customer Satisfaction (CSAT) Score
50 / 100
Brocade has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Brocade Customer Satisfaction vs. Competitors
Compared to its competitors, Brocade's Customer Satisfaction score is rated right below SanDisk.
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Brocade Customer Service
2.7/5
Brocade has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About Brocade's Customer Service
Address
130 Holger Way, 95134
Website
http://www.brocade.com
Phone Number
(408) 333-8000
Brocade's Social Links
Brocade Customer Service vs. Competitors
Compared to its competitors, Brocade's Customer Service score is rated right below SanDisk.
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Brocade as an Employer
3.4/5
Brocade has a 3.4/5 stars for its overall company culture rated by their employees
bottom
40%
Consumer vs. Employees
Brocade scored a 0 for Net Promoter Score and a 18 for Employee Net Promoter Score. NPS gauges how likely a customer of Brocade would recommend the brand to a friend. ENPS measures how likely Brocade employees would recommend working at Brocade to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
18
eNPS Score
| 45% | Promoters |
|---|---|
| 28% | Passive |
| 27% | Detractors |
