32
NPS
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Vaisala
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About Vaisala's Brand
environmental and industrial measurement Among its major competitors, Vaisala is ranked in 2nd place for NPS while Valmet is 1st, and ABB Ltd is 3rd.
Brand at a Glance
69%
Customer Loyalty
4/5
Product Quality
3.8/5
Pricing
3.6/5
Customer Service
Vaisala Ranking
- #2 / 4 of its competitors
Vaisala NPS
Vaisala's Net Promoter Score (NPS) is a 32 with 58% Promoters, 16% Passives, and 26% Detractors. Net Promoter Score tracks whether Vaisala's customers would recommend using the product based on a scale of -100 to 100.
Vaisala Overall NPS
| 58% | Promoters |
|---|---|
| 16% | Passives |
| 26% | Detractors |
Vaisala NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 -25 | Nov 2021 | -25 |
Feb 2022 -20 | Feb 2022 | -20 |
Mar 2022 -15 | Mar 2022 | -15 |
Jun 2022 0 | Jun 2022 | 0 |
Nov 2022 -11 | Nov 2022 | -11 |
Dec 2022 8 | Dec 2022 | 8 |
Feb 2023 15 | Feb 2023 | 15 |
May 2023 20 | May 2023 | 20 |
Mar 2024 25 | Mar 2024 | 25 |
Apr 2024 28 | Apr 2024 | 28 |
Jan 2025 27 | Jan 2025 | 27 |
Feb 2025 30 | Feb 2025 | 30 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Vaisala NPS by Gender
Vaisala's NPS was rated 34 by Male customers on Comparably.
Male
34
Vaisala's NPS was rated 34 by Male customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Female
N/A
Vaisala's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Vaisala NPS by Usage
Vaisala's NPS was rated 100 points by customers who have used Vaisala's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years 100 | Over 10 Years | 100 |
Vaisala Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Vaisala users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Vaisala Customer Loyalty Score by Gender
Vaisala's Customer Loyalty score was rated 70 by Male customers on Comparably.
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Male
70%
Yes
Female
N/A
Yes
Vaisala Customer Loyalty Score by Usage
Vaisala's Customer Loyalty score was rated 100% by customers who have used Vaisala's products/services for Over 10 Years.
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Vaisala Customer Loyalty vs. Competitors
Compared to its competitors, Vaisala's Customer Loyalty score is rated right below Yokogawa.
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Vaisala Product Quality
4/5
Vaisala has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Vaisala Product Information
Vaisala’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.vaisala.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Energy
Manufacturing
Quick Insights into Vaisala Product Quality
Vaisala's Product Quality score was rated highest by customers who have used Vaisala's products/services for Over 10 Years.
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Ranked Vaisala Product Quality the Highest
Vaisala Product Quality Score by Gender
Vaisala's Product Quality score was rated 3.5 by Male customers on Comparably.
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Male
3.5/5
Female
N/A
Vaisala Product Quality Score by Usage
Vaisala's Product Quality score was rated 5 stars by customers who have used Vaisala's products/services for Over 10 Years.
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Vaisala Product Quality vs. Competitors
Compared to its competitors, Vaisala's Product Quality score is rated right above ABB Ltd.
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Vaisala Pricing
Vaisala ROI & Value For Money
3.8/5
Vaisala has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Quick Insights into Vaisala ROI
Vaisala's ROI score was rated highest by customers who have used Vaisala's products/services for Over 10 Years.
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Ranked Vaisala ROI the Highest
Vaisala ROI Score by Gender
Vaisala's ROI score was rated 3.3 by Male customers on Comparably.
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Male
3.3/5
Female
N/A
Vaisala ROI Score by Usage
Vaisala's ROI score was rated 4.6 stars by customers who have used Vaisala's products/services for Over 10 Years.
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Vaisala Pricing vs. Competitors
Compared to its competitors, Vaisala's ROI score is rated right above ABB Ltd, and is preceded by Yokogawa.
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Vaisala Customer Satisfaction (CSAT)
Vaisala Customer Satisfaction (CSAT) Score
75 / 100
Vaisala has an overall Customer Satisfaction score of 75 rated by its users and customers.
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Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
8%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Vaisala Customer Satisfaction
Vaisala's Customer Satisfaction score was rated highest by Male customers.
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Ranked Vaisala Customer Satisfaction the Highest
Vaisala Customer Satisfaction Score by Gender
Vaisala's Customer Satisfaction score was rated 67 by Male customers on Comparably.
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67 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
Vaisala Customer Satisfaction vs. Competitors
Compared to its competitors, Vaisala's Customer Satisfaction score is rated right above ABB Ltd, and is preceded by Yokogawa.
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Vaisala Customer Service
3.6/5
Vaisala has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Vaisala's Customer Service
Address
Vanha Nurmijärventie 21, Vantage, WA
Website
http://www.vaisala.com
Quick Insights into Vaisala Customer Service
Vaisala's Customer Service score was rated highest by customers who have used Vaisala's products/services for Over 10 Years.
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Ranked Vaisala Customer Service the Highest
Vaisala Customer Service Score by Gender
Vaisala's Customer Service score was rated 3.1 by Male customers on Comparably.
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Male
3.1/5
Female
N/A
Vaisala Customer Service Score by Usage
Vaisala's Customer Service score was rated 4.6 stars by customers who have used Vaisala's products/services for Over 10 Years.
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Vaisala Customer Service vs. Competitors
Compared to its competitors, Vaisala's Customer Service score is rated right above Valmet, and is preceded by Yokogawa.
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Vaisala as an Employer
3.8/5
Vaisala has a 3.8/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Vaisala scored a 32 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Vaisala would recommend the brand to a friend. ENPS measures how likely Vaisala employees would recommend working at Vaisala to a friend.
Net Promoter Score
32
NPS Score
| 58% | Promoters |
|---|---|
| 16% | Passive |
| 26% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 38% | Promoters |
|---|---|
| 24% | Passive |
| 38% | Detractors |
