75
NPS
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Brand Page
Vast.com
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About Vast.com's Brand
Vast offers decision-making tools that help and support customers in purchasing homes, cars, and vacations. Among its major competitors, Vast.com is ranked in 1st place for NPS while XANT is 2nd, and CarGurus is 3rd.Their current valuation is $50.00M
Brand at a Glance
83%
Customer Loyalty
3.3/5
Product Quality
4.1/5
Pricing
4.1/5
Customer Service
Vast.com Ranking
- #1 / 4 of its competitors
Vast.com NPS
Vast.com's Net Promoter Score (NPS) is a 75 with 75% Promoters, 25% Passives, and 0% Detractors. Net Promoter Score tracks whether Vast.com's customers would recommend using the product based on a scale of -100 to 100.
Vast.com Overall NPS
| 75% | Promoters |
|---|---|
| 25% | Passives |
| 0% | Detractors |
Vast.com NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 100 | Dec 2021 | 100 |
Feb 2023 50 | Feb 2023 | 50 |
Sep 2023 66 | Sep 2023 | 66 |
Nov 2024 75 | Nov 2024 | 75 |
How Other Brands Compare
Vast.com is ranked first for NPS among its competitors. XANT and CarGurus come in second and third, with Cars coming in at #4. Among those competitors, it is the most valued company behind CarGurus.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Vast.com Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Vast.com users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Vast.com Customer Loyalty vs. Competitors
Compared to its competitors, Vast.com's Customer Loyalty score is rated right above CarGurus, and is preceded by Quikr.
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Vast.com Product Quality
3.3/5
Vast.com has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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Vast.com Product Information
Vast.com’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- http://vast.com
- Company Size
- 201-500 Employees
Industry
Tech
Content
Real Estate
Travel
Vast.com Product Quality vs. Competitors
Compared to its competitors, Vast.com's Product Quality score is rated right above CarGurus, and is preceded by Quikr.
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Vast.com Pricing
Vast.com ROI & Value For Money
4.1/5
Vast.com has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Vast.com Pricing vs. Competitors
Compared to its competitors, Vast.com's ROI score is rated right above Quikr, and is preceded by XANT.
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Vast.com Customer Satisfaction (CSAT)
Vast.com Customer Satisfaction (CSAT) Score
75 / 100
Vast.com has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Vast.com Customer Satisfaction vs. Competitors
Compared to its competitors, Vast.com's Customer Satisfaction score is rated right above CarGurus.
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Vast.com Customer Service
4.1/5
Vast.com has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Vast.com's Customer Service
Address
San Francisco, CA
Website
http://vast.com
Vast.com Customer Service vs. Competitors
Compared to its competitors, Vast.com's Customer Service score is rated right above CarGurus, and is preceded by XANT.
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Vast.com as an Employer
4.6/5
Vast.com has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Vast.com scored a 75 for Net Promoter Score and a 25 for Employee Net Promoter Score. NPS gauges how likely a customer of Vast.com would recommend the brand to a friend. ENPS measures how likely Vast.com employees would recommend working at Vast.com to a friend.
Net Promoter Score
75
NPS Score
| 75% | Promoters |
|---|---|
| 25% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
25
eNPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
