0
NPS
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Verato
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About Verato's Brand
Verato is an organization that is committed to making a difference, being trustworty, and being customer obsessed. Verato is a leader in healthcare master data management. We look to be a trusted partner with clients and employees. Our identity matching hMDM software product brings value to healthcare organizations. Verato powers exceptional experiences everywhere by solving the problem that drives everything else — knowing who is who. Verato®, the identity intelligence experts, powers exceptional experiences everywhere by solving the problem that drives everything else — knowing who is who™. More than 75% of the US population flows through Verato, delivering a single source of truth for identity across the critical industries of healthcare, life sciences, financial services, public sector, and beyond. Among its major competitors, Verato is ranked in 4th place for NPS while Informatica is 1st, and Reltio is 2nd.Their current valuation is $100.00M
Brand at a Glance
100%
Customer Loyalty
2.5/5
Product Quality
4.5/5
Pricing
2/5
Customer Service
Verato Ranking
- #4 / 4 of its competitors
Verato NPS
Verato's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Verato's customers would recommend using the product based on a scale of -100 to 100.
Verato Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Verato NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 100 | Feb 2022 | 100 |
Mar 2024 0 | Mar 2024 | 0 |
How Other Brands Compare
Verato is ranked #4 for NPS among its competitors. Informatica and Reltio come in first and second, with IBM coming in at third. Among those competitors, it is the lowest valued company behind IBM.
Verato |  IBM |  Reltio |  Informatica | |
| Global Ranking | #- | #106 | #- | #- |
| NPS | 0 | 26 | 29 | 33 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | Neutral |
| Valuation Updated every 24 hours for public companies | $100.00M | $119.05B | $350.00M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Verato NPS vs. Competitors
Compared to its competitors, Verato's NPS is rated right above Rhapsody, and is preceded by IBM.
| COMPANY | NPS Score | |
|---|---|---|
| Informatica | 33 |
| Reltio | 29 |
| IBM | 26 |
| Verato | 0 |
 | Rhapsody | -100 |
Verato Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Verato users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Verato Customer Loyalty vs. Competitors
Compared to its competitors, Verato's Customer Loyalty score is rated right above Rhapsody.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Verato | 100% |
| Rhapsody | 100% |
| Reltio | 83% |
| IBM | 79% |
| Informatica | 78% |
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Verato Product Quality
2.5/5
Verato has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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Verato Product Information
Verato’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- https://www.verato.com/
- Company Size
- 51-200 Employees
Industry
Tech
Big Data
Healthcare
SaaS
Verato Product Quality vs. Competitors
Compared to its competitors, Verato's Product Quality score is rated right above Rhapsody, and is preceded by Reltio.
| COMPANY | Product Quality Score | |
|---|---|---|
| Informatica | 3.9/5 |
| IBM | 3.8/5 |
| Reltio | 3.2/5 |
| Verato | 2.5/5 |
| Rhapsody | 1.5/5 |
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Verato Pricing
Verato ROI & Value For Money
4.5/5
Verato has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
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Verato Pricing vs. Competitors
Compared to its competitors, Verato's ROI score is rated right above Informatica.
| COMPANY | Pricing Score | |
|---|---|---|
| Verato | 4.5/5 |
| Informatica | 4.1/5 |
| IBM | 3.8/5 |
| Reltio | 3.6/5 |
| Rhapsody | 1.5/5 |
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Verato Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Verato Customer Satisfaction vs. Competitors
Compared to its competitors, Verato's Customer Satisfaction score is rated right above Rhapsody, and is preceded by Informatica.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Reltio | 100% |
| IBM | 76% |
| Informatica | 69% |
| Verato | 0% |
| Rhapsody | 0% |
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Verato Customer Service
2/5
Verato has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
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About Verato's Customer Service
Address
1751 Pinnacle Drive, Suite 1700, Mclean, VA 22102
Website
https://www.verato.com/
Phone Number
(703) 270-0874
Verato Customer Service vs. Competitors
Compared to its competitors, Verato's Customer Service score is rated right above Rhapsody, and is preceded by Reltio.
| COMPANY | Customer Service Score | |
|---|---|---|
| Informatica | 4.1/5 |
| IBM | 3.9/5 |
| Reltio | 3.6/5 |
| Verato | 2/5 |
| Rhapsody | 1.5/5 |
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Verato as an Employer
3.7/5
Verato has a 3.7/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Verato scored a 0 for Net Promoter Score and a 25 for Employee Net Promoter Score. NPS gauges how likely a customer of Verato would recommend the brand to a friend. ENPS measures how likely Verato employees would recommend working at Verato to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
25
eNPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
