26
NPS
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Vertafore
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About Vertafore's Brand
Vertafore is a leading technology company, dedicated to building software to modernize the insurance industry. Our purpose and vision are to create insurance distribution that’s simpler, smarter and more human. Among its major competitors, Vertafore is ranked in 1st place for NPS while Applied Systems is 2nd, and Travelers is 3rd.Their current market cap is $692.66M
Brand at a Glance
77%
Customer Loyalty
3.7/5
Product Quality
3.4/5
Pricing
3.4/5
Customer Service
Vertafore Ranking
- #1 / 4 of its competitors
Vertafore NPS
Vertafore's Net Promoter Score (NPS) is a 26 with 53% Promoters, 20% Passives, and 27% Detractors. Net Promoter Score tracks whether Vertafore's customers would recommend using the product based on a scale of -100 to 100.
Vertafore Overall NPS
| 53% | Promoters |
|---|---|
| 20% | Passives |
| 27% | Detractors |
Vertafore NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2020 100 | Mar 2020 | 100 |
Jul 2020 100 | Jul 2020 | 100 |
Aug 2020 100 | Aug 2020 | 100 |
Nov 2020 57 | Nov 2020 | 57 |
Dec 2020 63 | Dec 2020 | 63 |
Mar 2021 55 | Mar 2021 | 55 |
Apr 2021 54 | Apr 2021 | 54 |
Dec 2022 42 | Dec 2022 | 42 |
Jan 2024 30 | Jan 2024 | 30 |
Feb 2024 22 | Feb 2024 | 22 |
Mar 2024 27 | Mar 2024 | 27 |
How Other Brands Compare
Vertafore is ranked first for NPS among its competitors. Applied Systems and Travelers come in second and third, with Ebix coming in at #4. Among those competitors, it is the lowest valued company behind Travelers.
Vertafore |  Travelers |  Applied Systems |  Ebix | |
| Global Ranking | #- | #381 | #- | #- |
| NPS | 26 | -8 | 8 | -75 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | $692.66M | $37.99B | $1.89B | $708.42M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Vertafore NPS vs. Competitors
Compared to its competitors, Vertafore's NPS is rated right above Applied Systems.
| COMPANY | NPS Score | |
|---|---|---|
| Vertafore | 26 |
| Applied Systems | 8 |
 | ProAssurance | N/A |
| Travelers | -8 |
| Ebix | -75 |
Vertafore Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of Vertafore users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Vertafore Customer Loyalty vs. Competitors
Compared to its competitors, Vertafore's Customer Loyalty score is rated right above Ebix, and is preceded by Travelers.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Applied Systems | 80% |
| Travelers | 80% |
| Vertafore | 77% |
| Ebix | 45% |
| ProAssurance | N/A |
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Vertafore Product Quality
3.7/5
Vertafore has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Vertafore Product Information
Vertafore’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.vertafore.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Business Services
Enterprise
Insurance
Vertafore Product Quality vs. Competitors
Compared to its competitors, Vertafore's Product Quality score is rated right above Travelers, and is preceded by Applied Systems.
| COMPANY | Product Quality Score | |
|---|---|---|
| Applied Systems | 3.8/5 |
| Vertafore | 3.7/5 |
| Travelers | 2.7/5 |
| Ebix | 2.5/5 |
| ProAssurance | N/A |
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Vertafore Pricing
Vertafore ROI & Value For Money
3.4/5
Vertafore has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Vertafore Pricing vs. Competitors
Compared to its competitors, Vertafore's ROI score is rated right above Ebix, and is preceded by Applied Systems.
| COMPANY | Pricing Score | |
|---|---|---|
| Applied Systems | 3.9/5 |
| Vertafore | 3.4/5 |
| Ebix | 2.7/5 |
| Travelers | 2.6/5 |
| ProAssurance | N/A |
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Vertafore Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
100%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Vertafore Customer Satisfaction vs. Competitors
Compared to its competitors, Vertafore's Customer Satisfaction score is rated right above ProAssurance, and is preceded by Ebix.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Applied Systems | 69% |
| Travelers | 44% |
| Ebix | 37% |
| Vertafore | 0% |
| ProAssurance | 0% |
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Vertafore Customer Service
3.4/5
Vertafore has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Vertafore's Customer Service
Address
999 18th Street Suite 400, Denver, CO 80202
Website
http://www.vertafore.com
Phone Number
(800) 444-4813
Vertafore's Social Links
Vertafore Customer Service vs. Competitors
Compared to its competitors, Vertafore's Customer Service score is rated right above Ebix, and is preceded by Applied Systems.
| COMPANY | Customer Service Score | |
|---|---|---|
| Applied Systems | 3.7/5 |
| Vertafore | 3.4/5 |
| Ebix | 2.9/5 |
| Travelers | 2.7/5 |
| ProAssurance | N/A |
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Consumer vs. Employees
Vertafore scored a 26 for Net Promoter Score and a 36 for Employee Net Promoter Score. NPS gauges how likely a customer of Vertafore would recommend the brand to a friend. ENPS measures how likely Vertafore employees would recommend working at Vertafore to a friend.
Net Promoter Score
26
NPS Score
| 53% | Promoters |
|---|---|
| 20% | Passive |
| 27% | Detractors |
Employee Net Promoter Score
36
eNPS Score
| 55% | Promoters |
|---|---|
| 26% | Passive |
| 19% | Detractors |
