0
NPS
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ViiV Healthcare
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About ViiV Healthcare's Brand
Among its major competitors, ViiV Healthcare is ranked in 5th place for NPS while GSK is 1st, and Bristol Myers Squibb is 2nd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
4/5
Pricing
4/5
Customer Service
ViiV Healthcare Ranking
- #4 / 4 of its competitors
ViiV Healthcare NPS
ViiV Healthcare's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether ViiV Healthcare's customers would recommend using the product based on a scale of -100 to 100.
ViiV Healthcare Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
ViiV Healthcare NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2025 0 | Sep 2025 | 0 |
How Other Brands Compare
ViiV Healthcare is ranked #4 for NPS among its competitors. Bristol Myers Squibb and Gilead Sciences come in first and second, with Pfizer coming in at third.
ViiV Healthcare |  Bristol Myers Squibb |  Pfizer |  Gilead Sciences | |
| Global Ranking | #- | #205 | #214 | #478 |
| NPS | 0 | 29 | 1 | 20 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $140.58B | $191.43B | $83.65B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ViiV Healthcare NPS vs. Competitors
Compared to its competitors, ViiV Healthcare's NPS is rated right below Pfizer.
| COMPANY | NPS Score | |
|---|---|---|
 | GSK | 32 |
| Bristol Myers Squibb | 29 |
| Gilead Sciences | 20 |
| Pfizer | 1 |
| ViiV Healthcare | 0 |
ViiV Healthcare Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of ViiV Healthcare users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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ViiV Healthcare Customer Loyalty vs. Competitors
Compared to its competitors, ViiV Healthcare's Customer Loyalty score is rated right above Bristol Myers Squibb.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| ViiV Healthcare | 100% |
| Bristol Myers Squibb | 79% |
| GSK | 73% |
| Gilead Sciences | 71% |
| Pfizer | 65% |
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ViiV Healthcare Product Quality
5/5
ViiV Healthcare has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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ViiV Healthcare Product Information
ViiV Healthcare’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- www.viivhealthcare.com
- Company Size
- 501-1,000 Employees
ViiV Healthcare Product Quality vs. Competitors
Compared to its competitors, ViiV Healthcare's Product Quality score is rated right above GSK.
| COMPANY | Product Quality Score | |
|---|---|---|
| ViiV Healthcare | 5/5 |
| GSK | 4.1/5 |
| Bristol Myers Squibb | 3.9/5 |
| Gilead Sciences | 3.8/5 |
| Pfizer | 3.2/5 |
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ViiV Healthcare Pricing
ViiV Healthcare ROI & Value For Money
4/5
ViiV Healthcare has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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ViiV Healthcare Pricing vs. Competitors
Compared to its competitors, ViiV Healthcare's ROI score is rated right above GSK.
| COMPANY | Pricing Score | |
|---|---|---|
| ViiV Healthcare | 4/5 |
| GSK | 3.9/5 |
| Bristol Myers Squibb | 3.7/5 |
| Gilead Sciences | 3.6/5 |
| Pfizer | 3.1/5 |
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ViiV Healthcare Customer Satisfaction (CSAT)
ViiV Healthcare Customer Satisfaction (CSAT) Score
100 / 100
ViiV Healthcare has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
ViiV Healthcare Customer Satisfaction vs. Competitors
Compared to its competitors, ViiV Healthcare's Customer Satisfaction score is rated right above GSK.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| ViiV Healthcare | 100% |
| GSK | 80% |
| Bristol Myers Squibb | 80% |
| Gilead Sciences | 64% |
| Pfizer | 58% |
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ViiV Healthcare Customer Service
4/5
ViiV Healthcare has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About ViiV Healthcare's Customer Service
Address
980 Great West Road, Brentford, TW8 9GS Bahamas
Website
www.viivhealthcare.com
ViiV Healthcare Customer Service vs. Competitors
Compared to its competitors, ViiV Healthcare's Customer Service score is rated right above Bristol Myers Squibb, and is preceded by GSK.
| COMPANY | Customer Service Score | |
|---|---|---|
| GSK | 4/5 |
| ViiV Healthcare | 4/5 |
| Bristol Myers Squibb | 3.9/5 |
| Gilead Sciences | 3.9/5 |
| Pfizer | 3.1/5 |
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Consumer vs. Employees
ViiV Healthcare scored a 0 for Net Promoter Score and a -67 for Employee Net Promoter Score. NPS gauges how likely a customer of ViiV Healthcare would recommend the brand to a friend. ENPS measures how likely ViiV Healthcare employees would recommend working at ViiV Healthcare to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-67
eNPS Score
| 0% | Promoters |
|---|---|
| 33% | Passive |
| 67% | Detractors |
