0
NPS
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Vital Images, Inc.
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About Vital Images, Inc. Brand
Vital Images, is a provider of enterprise-wide advanced visualization and analysis software solutions. Among its major competitors, Vital Images, Inc. is ranked in 5th place for NPS while Terarecon is 1st, and IBM Watson is 2nd.
Brand at a Glance
100%
Customer Loyalty
3.7/5
Product Quality
2.5/5
Pricing
2.2/5
Customer Service
Vital Images, Inc. Ranking
- #4 / 4 of its competitors
Vital Images, Inc. NPS
Vital Images, Inc.'s Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Vital Images, Inc.'s customers would recommend using the product based on a scale of -100 to 100.
Vital Images, Inc. Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Vital Images, Inc. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2020 100 | Oct 2020 | 100 |
Dec 2024 0 | Dec 2024 | 0 |
How Other Brands Compare
Vital Images, Inc. is ranked #4 for NPS among its competitors. Terarecon and McKesson come in first and second, with GE Healthcare coming in at third.
Vital Images, Inc. |  GE Healthcare |  McKesson |  Terarecon | |
| Global Ranking | #- | #349 | #- | #- |
| NPS | 0 | 24 | 27 | 100 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $116.66B | $31.04B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Vital Images, Inc. NPS vs. Competitors
Compared to its competitors, Vital Images, Inc.'s NPS is rated right below GE Healthcare.
| COMPANY | NPS Score | |
|---|---|---|
| Terarecon | 100 |
 | IBM Watson | 37 |
| McKesson | 27 |
| GE Healthcare | 24 |
| Vital Images, Inc. | 0 |
Vital Images, Inc. Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Vital Images, Inc. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Vital Images, Inc. Customer Loyalty vs. Competitors
Compared to its competitors, Vital Images, Inc.'s Customer Loyalty score is rated right above IBM Watson, and is preceded by Terarecon.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Terarecon | 100% |
| Vital Images, Inc. | 100% |
| IBM Watson | 87% |
| McKesson | 81% |
| GE Healthcare | 80% |
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Vital Images, Inc. Product Quality
3.7/5
Vital Images, Inc. has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Vital Images, Inc. Product Information
Vital Images, Inc.’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.vitalimages.com/
- Company Size
- 201-500 Employees
Industry
Tech
Enterprise
Healthcare
Vital Images, Inc. Product Quality vs. Competitors
Compared to its competitors, Vital Images, Inc.'s Product Quality score is rated right below GE Healthcare.
| COMPANY | Product Quality Score | |
|---|---|---|
| Terarecon | 5/5 |
| IBM Watson | 4.3/5 |
| McKesson | 3.9/5 |
| GE Healthcare | 3.8/5 |
| Vital Images, Inc. | 3.7/5 |
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Vital Images, Inc. Pricing
Vital Images, Inc. ROI & Value For Money
2.5/5
Vital Images, Inc. has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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Vital Images, Inc. Pricing vs. Competitors
Compared to its competitors, Vital Images, Inc.'s ROI score is rated right below GE Healthcare.
| COMPANY | Pricing Score | |
|---|---|---|
| Terarecon | 5/5 |
| IBM Watson | 4/5 |
| McKesson | 3.9/5 |
| GE Healthcare | 3.7/5 |
| Vital Images, Inc. | 2.5/5 |
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Vital Images, Inc. Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
100%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Vital Images, Inc. Customer Satisfaction vs. Competitors
Compared to its competitors, Vital Images, Inc.'s Customer Satisfaction score is rated right below McKesson.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Terarecon | 100% |
| IBM Watson | 83% |
| GE Healthcare | 74% |
| McKesson | 67% |
| Vital Images, Inc. | 0% |
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Vital Images, Inc. Customer Service
2.2/5
Vital Images, Inc. has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
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About Vital Images, Inc.'s Customer Service
Address
5850 Opus Parkway, Suite 300, Minnetonka, MN 55343
Website
http://www.vitalimages.com/
Phone Number
952-487-9500
Vital Images, Inc.'s Social Links
Vital Images, Inc. Customer Service vs. Competitors
Compared to its competitors, Vital Images, Inc.'s Customer Service score is rated right below IBM Watson.
| COMPANY | Customer Service Score | |
|---|---|---|
| Terarecon | 5/5 |
| McKesson | 3.8/5 |
| GE Healthcare | 3.8/5 |
| IBM Watson | 3.7/5 |
| Vital Images, Inc. | 2.2/5 |
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Vital Images, Inc. as an Employer
2.5/5
Vital Images, Inc. has a 2.5/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Vital Images, Inc. scored a 0 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of Vital Images, Inc. would recommend the brand to a friend. ENPS measures how likely Vital Images, Inc. employees would recommend working at Vital Images, Inc. to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-20
eNPS Score
| 20% | Promoters |
|---|---|
| 40% | Passive |
| 40% | Detractors |
