0
NPS
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Viterra
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About Viterra's Brand
Viterra is a leading grain and oilseeds marketer and handler. Among its major competitors, Viterra is ranked in 4th place for NPS while Agrium is 1st, and Glencore is 2nd.
Brand at a Glance
10%
Customer Loyalty
4/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
Viterra Ranking
- #4 / 4 of its competitors
Viterra NPS
Viterra's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Viterra's customers would recommend using the product based on a scale of -100 to 100.
Viterra Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Viterra NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 100 | Jun 2022 | 100 |
Oct 2024 0 | Oct 2024 | 0 |
How Other Brands Compare
Viterra is ranked #4 for NPS among its competitors. Agrium and Glencore come in first and second, with Cargill coming in at third.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Viterra Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Viterra users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Viterra Customer Loyalty vs. Competitors
Compared to its competitors, Viterra's Customer Loyalty score is rated right below Glencore.
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VS
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Viterra Product Quality
4/5
Viterra has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Viterra Product Information
Viterra’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- https://www.viterra.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Energy
Viterra Product Quality vs. Competitors
Compared to its competitors, Viterra's Product Quality score is rated right above Glencore, and is preceded by Cargill.
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VS
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Viterra Pricing
Viterra ROI & Value For Money
3.5/5
Viterra has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Viterra Pricing vs. Competitors
Compared to its competitors, Viterra's ROI score is rated right below Glencore.
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Viterra Customer Satisfaction (CSAT)
Viterra Customer Satisfaction (CSAT) Score
100 / 100
Viterra has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Viterra Customer Satisfaction vs. Competitors
Compared to its competitors, Viterra's Customer Satisfaction score is rated right above Cargill, and is preceded by Agrium.
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Viterra Customer Service
3.5/5
Viterra has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Viterra's Customer Service
Address
2625 Victoria Avenue, S4T 7T9 Canada
Website
https://www.viterra.com
Viterra Customer Service vs. Competitors
Compared to its competitors, Viterra's Customer Service score is rated right below Glencore.
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Viterra as an Employer
2.2/5
Viterra has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Viterra scored a 0 for Net Promoter Score and a -83 for Employee Net Promoter Score. NPS gauges how likely a customer of Viterra would recommend the brand to a friend. ENPS measures how likely Viterra employees would recommend working at Viterra to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-83
eNPS Score
| 0% | Promoters |
|---|---|
| 17% | Passive |
| 83% | Detractors |
