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NPS
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Voicendo
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About Voicendo's Brand
Voicendo provides a user interface for small businesses and independent professionals to manage their incoming phone calls. Among its major competitors, Voicendo is ranked in 3rd place for NPS while RingCentral is 1st, and Skype is 2nd.
Voicendo Ranking
- #3 / 4 of its competitors
Voicendo NPS
Voicendo's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether Voicendo's customers would recommend using the product based on a scale of -100 to 100.
Voicendo Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
Voicendo NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 0 | Apr 2023 | 0 |
How Other Brands Compare
Voicendo is ranked third for NPS among its competitors. RingCentral and Skype come in first and second, with Vonage coming in at #4.
Voicendo |  RingCentral |  Vonage |  Skype | |
| Global Ranking | #- | #209 | #- | #- |
| NPS | 0 | 25 | -31 | 19 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $24.48B | $3.01B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Voicendo NPS vs. Competitors
Compared to its competitors, Voicendo's NPS is rated right above Vonage, and is preceded by Skype.
| COMPANY | NPS Score | |
|---|---|---|
| RingCentral | 25 |
| Skype | 19 |
| Voicendo | 0 |
| Vonage | -31 |
