19
NPS
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Skype
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About Skype's Brand
Skype keeps the world talking. Video call, message and share with anyone for free, even if they're not on Skype. Among its major competitors, Skype is ranked in 5th place for NPS while Zoom Video Communications is 1st, and Google is 2nd.
Brand at a Glance
64%
Customer Loyalty
4/5
Product Quality
3.8/5
Pricing
3.6/5
Customer Service
Skype Ranking
- #4 / 4 of its competitors
Skype NPS
Skype's Net Promoter Score (NPS) is a 19 with 49% Promoters, 21% Passives, and 30% Detractors. Net Promoter Score tracks whether Skype's customers would recommend using the product based on a scale of -100 to 100.
Skype Overall NPS
| 49% | Promoters |
|---|---|
| 21% | Passives |
| 30% | Detractors |
Skype NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 28 | Sep 2022 | 28 |
Oct 2022 25 | Oct 2022 | 25 |
Nov 2022 25 | Nov 2022 | 25 |
Jan 2023 24 | Jan 2023 | 24 |
Feb 2023 23 | Feb 2023 | 23 |
Mar 2023 20 | Mar 2023 | 20 |
Apr 2023 19 | Apr 2023 | 19 |
May 2023 17 | May 2023 | 17 |
Aug 2023 19 | Aug 2023 | 19 |
Oct 2023 19 | Oct 2023 | 19 |
May 2024 19 | May 2024 | 19 |
Oct 2025 19 | Oct 2025 | 19 |
How Other Brands Compare
Skype is ranked #4 for NPS among its competitors. Zoom Video Communications and Google come in first and second, with LinkedIn coming in at third.
Skype |  Google |  Zoom Video Communications |  LinkedIn | |
| Global Ranking | #- | #8 | #12 | #29 |
| NPS | 19 | 42 | 44 | 33 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | $1.42T | $93.30B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Skype NPS by Gender
Male customers rated Skype's NPS 78 points higher than Female customers.
Male
50
Skype's NPS was rated 50 by Male customers on Comparably.
75%
Promoters
0%
Passives
25%
Detractors
Female
-28
Skype's NPS was rated -28 by Female customers on Comparably.
29%
Promoters
14%
Passives
57%
Detractors
Skype NPS by Ethnicity
Skype's NPS was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 100 | African American/Black | 100 |
Asian or Pacific Islander -25 | Asian or Pacific Islander | -25 |
Skype NPS by Age
Skype's NPS was rated 0 points by customers ages 18-25 on Comparably.
Skype NPS by Usage
Skype's NPS was rated the highest by customers who have used Skype's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 30 | Less than 1 Year | 30 |
1 to 2 Years 18 | 1 to 2 Years | 18 |
2 to 5 Years 40 | 2 to 5 Years | 40 |
5 to 10 Years 24 | 5 to 10 Years | 24 |
Over 10 Years 0 | Over 10 Years | 0 |
Skype NPS vs. Competitors
Compared to its competitors, Skype's NPS is rated right above WhatsApp Inc., and is preceded by LinkedIn.
| COMPANY | NPS Score | |
|---|---|---|
| Zoom Video Communications | 44 |
| 42 | |
 | Lifesize Inc | 41 |
| 33 | |
| Skype | 19 |
 | WhatsApp Inc. | 13 |
 | Avox | N/A |
Skype Customer Reviews
Out of the 2 Skype customer reviews 1 was positive and 1 was constructive. Skype customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Skype Customer Loyalty
64%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
64% of Skype users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Skype Customer Loyalty Score by Gender
Male customers rated Skype's Customer Loyalty score 29% higher than Female customers.
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Male
78%
Yes
Female
49%
Yes
Skype Customer Loyalty Score by Ethnicity
Skype's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Skype.
100
out of 100
African American/Black
33
out of 100
Asian or Pacific Islander
Skype Customer Loyalty Score by Age
Skype's Customer Loyalty score was rated 61% by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Skype.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 61% | 18-25 | 61% |
Skype Customer Loyalty Score by Usage
Skype's Customer Loyalty score was rated the highest by customers who have used Skype's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Skype Customer Loyalty Score by Industry
Skype's Customer Loyalty score was rated 55% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Skype Customer Loyalty vs. Competitors
Compared to its competitors, Skype's Customer Loyalty score is rated right above Avox, and is preceded by Zoom Video Communications.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Lifesize Inc | 100% |
| 87% | |
| WhatsApp Inc. | 86% |
| 85% | |
| Zoom Video Communications | 84% |
| Skype | 64% |
| Avox | N/A |
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Skype Product Quality
4/5
Skype has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Skype Product Information
Skype serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. Skype supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
Skype’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Banking and Financial Services industry rated Skype's product the highest. Reviewers from the Tech industry rated Skype the lowest at 4.2.
- Website
- http://www.microsoft.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Military and Defense
Business Services
Enterprise
Hardware and Devices
Mobile App
Productivity
SaaS
Languages Supported
English
Arabic
Chinese (Traditional)
Dutch
French
German
Indonesian
Portuguese
Spanish
Thai
Chinese (Simplified)
Japanese
Turkish
Italian
Korean
Russian
Hebrew
Ukrainian
Czech
Swedish
Polish
Danish
Finnish
Hungarian
Irish
Norwegian
Taiwanese
Quick Insights into Skype Product Quality
Skype's Product Quality score was rated highest by African American/Black customers, and rated lowest by customers who have used Skype's products/services for Over 10 Years.
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Ranked Skype Product Quality the Highest
Ranked Skype Product Quality the Lowest
Skype Product Quality Score by Gender
Male customers rated Skype's Product Quality score 1.2 stars higher than Female customers.
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Male
4.7/5
Female
3.5/5
Skype Product Quality Score by Ethnicity
Skype's Product Quality score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Skype.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 5 | African American/Black | 5 |
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
Skype Product Quality Score by Age
Skype's Product Quality score was rated 4 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Skype.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
Skype Product Quality Score by Usage
Skype's Product Quality score was rated the highest by customers who have used Skype's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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Skype Product Quality Score by Industry
Skype's Product Quality score was rated the highest by Banking and Financial Services industry customers, and the lowest by Tech industry customers.
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Skype Product Quality vs. Competitors
Compared to its competitors, Skype's Product Quality score is rated right above LinkedIn, and is preceded by Google.
| COMPANY | Product Quality Score | |
|---|---|---|
| Zoom Video Communications | 4.3/5 |
| Lifesize Inc | 4.2/5 |
| 4.1/5 | |
| Skype | 4/5 |
| 4/5 | |
| WhatsApp Inc. | 3.8/5 |
| Avox | N/A |
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Skype Pricing
Skype ROI & Value For Money
3.8/5
Skype has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Skype's overall ROI score rated by its users and customers.
Skype Pricing Plans
Skype has a pricing structure that accommodates small, medium, and large businesses. Starting from $2/month, Skype uses a subscription model. For the users that are not ready to commit yet, Skype also offers a free trial.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry. The users from the Tech industry think that they had the lowest ROI from Skype.
Who Uses Skype?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into Skype ROI
Skype's ROI score was rated highest by African American/Black customers, and rated lowest by customers who have used Skype's products/services for 1 to 2 Years.
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Ranked Skype ROI the Highest
Ranked Skype ROI the Lowest
Skype ROI Score by Gender
Male customers rated Skype's ROI score 0.7 stars higher than Female customers.
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Male
4.4/5
Female
3.7/5
Skype ROI Score by Ethnicity
Skype's ROI score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Skype.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 5 | African American/Black | 5 |
Asian or Pacific Islander 3.6 | Asian or Pacific Islander | 3.6 |
Skype ROI Score by Age
Skype's ROI score was rated 4.1 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Skype.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
Skype ROI Score by Usage
Skype's ROI score was rated the highest by customers who have used Skype's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Skype ROI Score by Industry
Skype's ROI score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
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Skype Pricing vs. Competitors
Compared to its competitors, Skype's ROI score is rated right above Lifesize Inc, and is preceded by WhatsApp Inc..
| COMPANY | Pricing Score | |
|---|---|---|
| Zoom Video Communications | 4.1/5 |
| 4/5 | |
| WhatsApp Inc. | 3.9/5 |
| Skype | 3.8/5 |
| Lifesize Inc | 3.8/5 |
| 3.7/5 | |
| Avox | N/A |
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Skype Customer Satisfaction (CSAT)
Skype Customer Satisfaction (CSAT) Score
73 / 100
Skype has an overall Customer Satisfaction score of 73 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
23%
Neither Satisfied nor Dissatisfied
19%
Dissatisfied
4%
Very Dissatisfied
4%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Skype Customer Satisfaction
Skype's Customer Satisfaction score was rated highest by customers who have used Skype's products/services for 5 to 10 Years, and rated lowest by Asian or Pacific Islander customers.
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Ranked Skype Customer Satisfaction the Highest
Ranked Skype Customer Satisfaction the Lowest
Skype Customer Satisfaction Score by Gender
Male customers rated Skype's Customer Satisfaction score 25 points higher than Female customers.
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75 / 100
MaleVery Satisfied | 75% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
50 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 50% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Skype Customer Satisfaction Score by Ethnicity
CSAT according to African American/Black
Skype's Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.
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100 / 100
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
Skype's Customer Satisfaction (CSAT) score was rated 33% according to Asian or Pacific Islander users and customers.
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33 / 100
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
67%
Dissatisfied
0%
Very Dissatisfied
0%
Skype Customer Satisfaction Score by Age
Skype's Customer Satisfaction score was rated 60 points by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Skype.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 60% |
Skype Customer Satisfaction Score by Usage
Skype's Customer Satisfaction score was rated the highest by customers who have used Skype's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Skype Customer Satisfaction Score by Industry
Skype's Customer Satisfaction score was rated 50 points by Tech industry customers.
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"title": "Skype Customer Satisfaction Score by Industry",
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"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 50,
"stars": 0,
"csatScore": 50,
"text": "Skype's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
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}Skype Customer Satisfaction vs. Competitors
Compared to its competitors, Skype's Customer Satisfaction score is rated right above Lifesize Inc, and is preceded by WhatsApp Inc..
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| 81% | |
| 76% | |
| Zoom Video Communications | 74% |
| WhatsApp Inc. | 74% |
| Skype | 73% |
| Lifesize Inc | 0% |
| Avox | 0% |
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Skype Customer Service
3.6/5
Skype has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Skype's Customer Service
Address
23-29 Rives de Clausen, Redmond, WA L-2165
Website
http://www.microsoft.com/
Quick Insights into Skype Customer Service
Skype's Customer Service score was rated highest by African American/Black customers, and rated lowest by customers who have used Skype's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Skype's Customer Service score.
Ranked Skype Customer Service the Highest
Ranked Skype Customer Service the Lowest
Skype Customer Service Score by Gender
Male customers rated Skype's Customer Service score 1.1 stars higher than Female customers.
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Male
4.6/5
Female
3.5/5
Skype Customer Service Score by Ethnicity
Skype's Customer Service score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Skype.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
African American/Black 4.8 | African American/Black | 4.8 |
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
Skype Customer Service Score by Age
Skype's Customer Service score was rated 4 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Skype.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
Skype Customer Service Score by Usage
Skype's Customer Service score was rated the highest by customers who have used Skype's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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Skype Customer Service Score by Industry
Skype's Customer Service score was rated 4.1 stars by Tech industry customers.
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Skype Customer Service vs. Competitors
Compared to its competitors, Skype's Customer Service score is rated right above Avox, and is preceded by LinkedIn.
| COMPANY | Customer Service Score | |
|---|---|---|
| Zoom Video Communications | 4/5 |
| 4/5 | |
| Lifesize Inc | 3.9/5 |
| WhatsApp Inc. | 3.8/5 |
| 3.7/5 | |
| Skype | 3.6/5 |
| Avox | N/A |
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Skype as an Employer
3.8/5
Skype has a 3.8/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Skype scored a 19 for Net Promoter Score and a 54 for Employee Net Promoter Score. NPS gauges how likely a customer of Skype would recommend the brand to a friend. ENPS measures how likely Skype employees would recommend working at Skype to a friend.
Net Promoter Score
19
NPS Score
| 49% | Promoters |
|---|---|
| 21% | Passive |
| 30% | Detractors |
Employee Net Promoter Score
54
eNPS Score
| 77% | Promoters |
|---|---|
| 0% | Passive |
| 23% | Detractors |
