-18
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Volvo Group
Marketing or Exec? Claim Your Free Account
About Volvo Group's Brand
Manufacturer of trucks, buses, construction equipment and marine and industrial engines. The company's segments include: Trucks, Construction Equipment, Buses, Volvo Penta and Customer Finance. The Trucks segment manufactures, sells and services trucks for regional, long-haul, and construction jobs. The Renault Trucks segment offers trucks ranging from light to heavy-duty. The Mack Trucks segment manufactures heavy-duty trucks for construction and heavy duty transport. The Buses Segment manufactures city buses, coaches and chassis. The Construction Equipment segment manufactures equipment for construction duties. The Volvo Penta Segment manufactures engines for recreational and commercial crafts, and provides systems such as gensets and water pumps. The Customer Finance segment offers financing,insurance, rental services, spare parts, preventive maintenance, service agreements, assistance services and IT services. The Company's products are sold globally through owned and independent dealers. Among its major competitors, Volvo Group is ranked in 4th place for NPS while Volvo Car Corporation is 1st, and Mercedes-Benz USA is 2nd.
Brand at a Glance
77%
Customer Loyalty
3.7/5
Product Quality
3.3/5
Pricing
3.4/5
Customer Service
Volvo Group Ranking
- #4 / 4 of its competitors
Volvo Group NPS
Volvo Group's Net Promoter Score (NPS) is a -18 with 29% Promoters, 24% Passives, and 47% Detractors. Net Promoter Score tracks whether Volvo Group's customers would recommend using the product based on a scale of -100 to 100.
Volvo Group Overall NPS
| 29% | Promoters |
|---|---|
| 24% | Passives |
| 47% | Detractors |
Volvo Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2023 -100 | Mar 2023 | -100 |
Aug 2023 -75 | Aug 2023 | -75 |
Sep 2023 -40 | Sep 2023 | -40 |
Oct 2023 -17 | Oct 2023 | -17 |
Nov 2023 -13 | Nov 2023 | -13 |
Dec 2023 -20 | Dec 2023 | -20 |
Mar 2024 -9 | Mar 2024 | -9 |
Aug 2024 -8 | Aug 2024 | -8 |
Oct 2024 0 | Oct 2024 | 0 |
Dec 2024 -8 | Dec 2024 | -8 |
Apr 2025 -19 | Apr 2025 | -19 |
Aug 2025 -18 | Aug 2025 | -18 |
How Other Brands Compare
Volvo Group is ranked #4 for NPS among its competitors. Volvo Car Corporation and Mercedes-Benz USA come in first and second, with Audi coming in at third.
Volvo Group |  Audi |  Mercedes-Benz USA |  Volvo Car Corporation | |
| Global Ranking | #- | #37 | #41 | #- |
| NPS | -18 | 34 | 39 | 41 |
| Valuation Updated every 24 hours for public companies | - | $1.38B | $95.37B | $40.82B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Volvo Group NPS by Gender
Volvo Group's NPS was rated -67 by Male customers on Comparably.
Male
-67
Volvo Group's NPS was rated -67 by Male customers on Comparably.
0%
Promoters
33%
Passives
67%
Detractors
Female
N/A
Volvo Group's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Volvo Group NPS vs. Competitors
Compared to its competitors, Volvo Group's NPS is rated right below Audi.
| COMPANY | NPS Score | |
|---|---|---|
| Volvo Car Corporation | 41 |
| Mercedes-Benz USA | 39 |
| Audi | 34 |
| Volvo Group | -18 |
Volvo Group Customer Reviews
Out of the 2 Volvo Group customer reviews 1 was positive and 1 was constructive. Volvo Group customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Volvo Group Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of Volvo Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Volvo Group Customer Loyalty Score by Gender
Volvo Group's Customer Loyalty score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Volvo Group.
Male
100%
Yes
Female
N/A
Yes
Volvo Group Customer Loyalty vs. Competitors
Compared to its competitors, Volvo Group's Customer Loyalty score is rated right below Volvo Car Corporation.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Mercedes-Benz USA | 84% |
| Audi | 84% |
| Volvo Car Corporation | 80% |
| Volvo Group | 77% |
Unlock Volvo Group Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Volvo Group Customer Loyalty vs. Competitors data and gain insights into your customers today.
Volvo Group Product Quality
3.7/5
Volvo Group has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Volvo Group's overall Product Quality score rated by its users and customers.
Volvo Group Product Information
Volvo Group’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- www.volvogroup.com
- Company Size
- 10,000+ Employees
Quick Insights into Volvo Group Product Quality
Volvo Group's Product Quality score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Volvo Group's Product Quality.
Ranked Volvo Group Product Quality the Highest
Volvo Group Product Quality Score by Gender
Volvo Group's Product Quality score was rated 4 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Volvo Group.
Male
4/5
Female
N/A
Volvo Group Product Quality vs. Competitors
Compared to its competitors, Volvo Group's Product Quality score is rated right below Audi.
| COMPANY | Product Quality Score | |
|---|---|---|
| Volvo Car Corporation | 4.2/5 |
| Mercedes-Benz USA | 4.2/5 |
| Audi | 3.9/5 |
| Volvo Group | 3.7/5 |
Unlock Volvo Group Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Volvo Group Product Quality vs. Competitors data and gain insights into your customers today.
Volvo Group Pricing
Volvo Group ROI & Value For Money
3.3/5
Volvo Group has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Volvo Group's overall ROI score rated by its users and customers.
Quick Insights into Volvo Group ROI
Volvo Group's ROI score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Volvo Group's ROI score.
Ranked Volvo Group ROI the Highest
Volvo Group ROI Score by Gender
Volvo Group's ROI score was rated 2.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Volvo Group.
Male
2.8/5
Female
N/A
Volvo Group Pricing vs. Competitors
Compared to its competitors, Volvo Group's ROI score is rated right below Audi.
| COMPANY | Pricing Score | |
|---|---|---|
| Mercedes-Benz USA | 4/5 |
| Volvo Car Corporation | 3.9/5 |
| Audi | 3.8/5 |
| Volvo Group | 3.3/5 |
Unlock Volvo Group ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Volvo Group ROI vs. Competitors data and gain insights into your customers today.
Volvo Group Customer Satisfaction (CSAT)
Volvo Group Customer Satisfaction (CSAT) Score
70 / 100
Volvo Group has an overall Customer Satisfaction score of 70 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
24%
Satisfied
46%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
0%
Very Dissatisfied
15%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Volvo Group Customer Satisfaction
Volvo Group's Customer Satisfaction score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Volvo Group's Customer Satisfaction.
Ranked Volvo Group Customer Satisfaction the Highest
Volvo Group Customer Satisfaction Score by Gender
Volvo Group's Customer Satisfaction score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Volvo Group.
100 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 100% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Volvo Group Customer Satisfaction vs. Competitors
Compared to its competitors, Volvo Group's Customer Satisfaction score is rated right below Audi.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Mercedes-Benz USA | 80% |
| Volvo Car Corporation | 78% |
| Audi | 74% |
| Volvo Group | 70% |
Unlock Volvo Group Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Volvo Group Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Volvo Group Customer Service
3.4/5
Volvo Group has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Volvo Group's overall Customer Service score rated by its users and customers.
About Volvo Group's Customer Service
Address
, Gothenburg, 405 08
Website
www.volvogroup.com
Quick Insights into Volvo Group Customer Service
Volvo Group's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Volvo Group's Customer Service score.
Ranked Volvo Group Customer Service the Highest
Volvo Group Customer Service Score by Gender
Volvo Group's Customer Service score was rated 2.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Volvo Group.
Male
2.6/5
Female
N/A
Volvo Group Customer Service vs. Competitors
Compared to its competitors, Volvo Group's Customer Service score is rated right below Audi.
| COMPANY | Customer Service Score | |
|---|---|---|
| Mercedes-Benz USA | 4.1/5 |
| Volvo Car Corporation | 3.9/5 |
| Audi | 3.8/5 |
| Volvo Group | 3.4/5 |
Unlock Volvo Group Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Volvo Group Customer Service vs. Competitors data and gain insights into your customers today.
Volvo Group as an Employer
3.7/5
Volvo Group has a 3.7/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Volvo Group scored a -18 for Net Promoter Score and a 18 for Employee Net Promoter Score. NPS gauges how likely a customer of Volvo Group would recommend the brand to a friend. ENPS measures how likely Volvo Group employees would recommend working at Volvo Group to a friend.
Net Promoter Score
-18
NPS Score
| 29% | Promoters |
|---|---|
| 24% | Passive |
| 47% | Detractors |
Employee Net Promoter Score
18
eNPS Score
| 45% | Promoters |
|---|---|
| 28% | Passive |
| 27% | Detractors |
