VTEX NPS & Customer Reviews

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VTEX

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VTEX

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About VTEX's Brand

Among its major competitors, VTEX is ranked in 4th place for NPS while Magento Commerce is 1st, and Automattic is 2nd.Their current valuation is $2.18B

Brand at a Glance

67%

Customer Loyalty

3.9/5

Product Quality

3.8/5

Pricing

3.6/5

Customer Service

VTEX Ranking

^#4 / 4 of its competitors

VTEX NPS

VTEX's Net Promoter Score (NPS) is a 31 with 55% Promoters, 21% Passives, and 24% Detractors. Net Promoter Score tracks whether VTEX's customers would recommend using the product based on a scale of -100 to 100.

VTEX Overall NPS

NPS

55%	Promoters
21%	Passives
24%	Detractors

VTEX NPS Trend

-100

-50

100

Summary	Date	Score
Oct 2022 42	Oct 2022	42
Dec 2022 37	Dec 2022	37
Jan 2023 37	Jan 2023	37
Apr 2023 38	Apr 2023	38
May 2023 35	May 2023	35
Jun 2023 37	Jun 2023	37
Jan 2024 38	Jan 2024	38
Feb 2024 31	Feb 2024	31
Apr 2024 30	Apr 2024	30
Jun 2024 32	Jun 2024	32
Oct 2024 33	Oct 2024	33
Mar 2026 31	Mar 2026	31

How Other Brands Compare

VTEX is ranked #4 for NPS among its competitors. Magento Commerce and Automattic come in first and second, with Shopify coming in at third. Among those competitors, it is the lowest valued company behind Shopify.

	VTEX	Shopify	Automattic	Magento Commerce
Global Ranking	#-	#50	#872	#-
NPS	31	33	46	49
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	-	-
Valuation Updated every 24 hours for public companies	$2.18B	$139.10B	$3.00B	-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

VTEX NPS by Gender

VTEX's NPS was rated -20 by Male customers on Comparably.

Male

-20

VTEX's NPS was rated -20 by Male customers on Comparably.

20%

Promoters

40%

Passives

40%

Detractors

Female

N/A

VTEX's NPS is not yet rated by Female customers.

Promoters

Passives

Detractors

VTEX NPS by Ethnicity

VTEX's NPS was rated -40 points by Hispanic or Latino customers on Comparably.

-100

-50

100

Summary	Ethnicity	Score
Hispanic or Latino -40	Hispanic or Latino	-40

VTEX NPS by Age

VTEX's NPS was rated -67 points by customers ages 18-25 and customers ages 36-40 on Comparably.

100

Summary

Age

Promoters

Passives

Detractors

18-25

33%

67%

36-40

33%

67%

VTEX NPS by Usage

VTEX's NPS was rated the highest by customers who have used VTEX's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -80	Less than 1 Year	-80
1 to 2 Years 33	1 to 2 Years	33

VTEX NPS vs. Competitors

Compared to its competitors, VTEX's NPS is rated right above Magento, and is preceded by Shopify.

COMPANY		NPS Score
	Magento Commerce	49
	Automattic	46
	Shopify	33
	VTEX	31
	Magento	11

VTEX Customer Reviews

VTEX Customer Loyalty

67%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

67% of VTEX users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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67%

33%

VTEX Customer Loyalty Score by Gender

VTEX's Customer Loyalty score was rated 64 by Male customers on Comparably.

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Male

64%

Yes

Female

N/A

Yes

VTEX Customer Loyalty Score by Ethnicity

VTEX's Customer Loyalty score was rated 46% by Hispanic or Latino customers on Comparably.

% who answered "Yes"

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out of 100

Hispanic or Latino

VTEX Customer Loyalty Score by Age

VTEX's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.

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20%

40%

60%

80%

100%

Summary	Age	Score
18-25 70%	18-25	70%
36-40 40%	36-40	40%

VTEX Customer Loyalty Score by Usage

VTEX's Customer Loyalty score was rated the highest by customers who have used VTEX's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	46%
1 to 2 Years	70%

VTEX Customer Loyalty Score by Industry

VTEX's Customer Loyalty score was rated 100% by Tech industry customers.

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Tech	100%

VTEX Customer Loyalty vs. Competitors

Compared to its competitors, VTEX's Customer Loyalty score is rated right above Magento, and is preceded by Shopify.

COMPANY		Customer Loyalty Score
	Automattic	91%
	Magento Commerce	79%
	Shopify	75%
	VTEX	67%
	Magento	53%

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VTEX Product Quality

3.9/5

VTEX has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.

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VTEX Product Information

VTEX serves markets in the United States, Europe, United Kingdom, Latin America, Germany, Brazil, and Mexico. VTEX supports iOS, Web, and Android devices and offers products for medium and large sized businesses.

VTEX’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated VTEX's product the highest.

Website: http://www.vtex.com

Company Size: 201-500 Employees

Industry

Tech

Languages Supported

English

Portuguese

Spanish

Product Type

eCommerce Software

Order Management Software

Quick Insights into VTEX Product Quality

VTEX's Product Quality score was rated highest by customers who have used VTEX's products/services for 1 to 2 Years, and rated lowest by customers ages 36-40.

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Ranked VTEX Product Quality the Highest

1 to 2 Years	4.5
Tech	4.1
Male	3.9

Ranked VTEX Product Quality the Lowest

Less than 1 Year	2.9
36-40	2.3

VTEX Product Quality Score by Gender

VTEX's Product Quality score was rated 3.9 by Male customers on Comparably.

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Male

3.9/5

Female

N/A

VTEX Product Quality Score by Ethnicity

VTEX's Product Quality score was rated 2.9 stars by Hispanic or Latino customers on Comparably.

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Summary	Ethnicity	Score
Hispanic or Latino 2.9	Hispanic or Latino	2.9

VTEX Product Quality Score by Age

VTEX's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.

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Summary	Age	Score
18-25 3.3	18-25	3.3
36-40 2.3	36-40	2.3

VTEX Product Quality Score by Usage

VTEX's Product Quality score was rated the highest by customers who have used VTEX's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	2.9
1 to 2 Years	4.5

VTEX Product Quality Score by Industry

VTEX's Product Quality score was rated 4.1 stars by Tech industry customers.

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Tech	4.1

VTEX Product Quality vs. Competitors

Compared to its competitors, VTEX's Product Quality score is rated right above Magento, and is preceded by Shopify.

COMPANY		Product Quality Score
	Automattic	4.2/5
	Shopify	4/5
	VTEX	3.9/5
	Magento	3.9/5
	Magento Commerce	3.3/5

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VTEX Pricing

VTEX ROI & Value For Money

3.8/5

VTEX has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.

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VTEX Pricing Plans

VTEX has a pricing structure that accommodates medium and large businesses.

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.

Who Uses VTEX?

Medium Businesses

Large Enterprises

Quick Insights into VTEX ROI

VTEX's ROI score was rated highest by customers who have used VTEX's products/services for 1 to 2 Years, and rated lowest by customers who have used VTEX's products/services for Less than 1 Year.

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Ranked VTEX ROI the Highest

1 to 2 Years	4.6
Tech	4.3
18-25	3.6

Ranked VTEX ROI the Lowest

36-40	3.3
Less than 1 Year	2.6

VTEX ROI Score by Gender

VTEX's ROI score was rated 3.6 by Male customers on Comparably.

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Male

3.6/5

Female

N/A

VTEX ROI Score by Ethnicity

VTEX's ROI score was rated 2.9 stars by Hispanic or Latino customers on Comparably.

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Summary	Ethnicity	Score
Hispanic or Latino 2.9	Hispanic or Latino	2.9

VTEX ROI Score by Age

VTEX's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.

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Summary	Age	Score
18-25 3.6	18-25	3.6
36-40 3.3	36-40	3.3

VTEX ROI Score by Usage

VTEX's ROI score was rated the highest by customers who have used VTEX's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	2.6
1 to 2 Years	4.6

VTEX ROI Score by Industry

VTEX's ROI score was rated 4.3 stars by Tech industry customers.

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Tech	4.3

VTEX Pricing vs. Competitors

Compared to its competitors, VTEX's ROI score is rated right above Magento, and is preceded by Magento Commerce.

COMPANY		Pricing Score
	Automattic	4/5
	Shopify	4/5
	Magento Commerce	3.9/5
	VTEX	3.8/5
	Magento	3.8/5

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VTEX Customer Satisfaction (CSAT)

VTEX Customer Satisfaction (CSAT) Score

76 / 100

VTEX has an overall Customer Satisfaction score of 76 rated by its users and customers.

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Very Satisfied	38%
Satisfied	38%
Neither Satisfied nor Dissatisfied	19%
Dissatisfied	0%
Very Dissatisfied	5%

Very Satisfied

38%

Satisfied

38%

Neither Satisfied nor Dissatisfied

19%

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into VTEX Customer Satisfaction

VTEX's Customer Satisfaction score was rated highest by Male customers.

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Ranked VTEX Customer Satisfaction the Highest

Male	75%
Hispanic or Latino	50%
Less than 1 Year	50%

VTEX Customer Satisfaction Score by Gender

VTEX's Customer Satisfaction score was rated 75 by Male customers on Comparably.

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75 / 100

Male

	Very Satisfied	0%
	Satisfied	75%
	Neither Satisfied nor Dissatisfied	25%
	Dissatisfied	0%
	Very Dissatisfied	0%

VTEX Customer Satisfaction Score by Ethnicity

Hispanic or Latino
50%

CSAT according to Hispanic or Latino

VTEX's Customer Satisfaction (CSAT) score was rated 50% according to Hispanic or Latino users and customers.

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50 / 100

Very Satisfied	0%
Satisfied	50%
Neither Satisfied nor Dissatisfied	50%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

Satisfied

50%

Neither Satisfied nor Dissatisfied

50%

Dissatisfied

Very Dissatisfied

VTEX Customer Satisfaction Score by Age

VTEX's Customer Satisfaction score was rated 33 points by customers ages 18-25 on Comparably.

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100

Breakdown

Age

Score

18-25

33%

VTEX Customer Satisfaction Score by Usage

VTEX's Customer Satisfaction score was rated 50 points by customers who have used VTEX's products/services for Less than 1 Year.

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Less than 1 Year	50

VTEX Customer Satisfaction Score by Industry

VTEX's Customer Satisfaction score was rated 34 points by Tech industry customers.

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	"title": "VTEX Customer Satisfaction Score by Industry",
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			"label": "Tech",
			"groupId": 104,
			"score": 34,
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			"csatScore": 34,
			"text": "VTEX's Customer Satisfaction score is  rated by Tech customers on Comparably.",
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Tech	34

VTEX Customer Satisfaction vs. Competitors

Compared to its competitors, VTEX's Customer Satisfaction score is rated right above Magento Commerce, and is preceded by Shopify.

COMPANY		Customer Satisfaction (CSAT) Score
	Automattic	84%
	Shopify	77%
	VTEX	76%
	Magento Commerce	66%
	Magento	0%

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VTEX Customer Service

3.6/5

VTEX has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.

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About VTEX's Customer Service

Address

Brazil

Website

http://www.vtex.com

Quick Insights into VTEX Customer Service

VTEX's Customer Service score was rated highest by customers who have used VTEX's products/services for 1 to 2 Years, and rated lowest by customers who have used VTEX's products/services for Less than 1 Year.

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Ranked VTEX Customer Service the Highest

1 to 2 Years	4.6
Tech	3.9
Male	3.5

Ranked VTEX Customer Service the Lowest

36-40	3
Less than 1 Year	2.4

VTEX Customer Service Score by Gender

VTEX's Customer Service score was rated 3.5 by Male customers on Comparably.

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Male

3.5/5

Female

N/A

VTEX Customer Service Score by Ethnicity

VTEX's Customer Service score was rated 2.7 stars by Hispanic or Latino customers on Comparably.

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100

Summary	Ethnicity	Customer Service Score
Hispanic or Latino 2.7	Hispanic or Latino	2.7

VTEX Customer Service Score by Age

VTEX's Customer Service score was rated 3 stars by customers ages 18-25 and customers ages 36-40 on Comparably.

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100

Summary	Age	Customer Service Score
18-25 3	18-25	3
36-40 3	36-40	3

VTEX Customer Service Score by Usage

VTEX's Customer Service score was rated the highest by customers who have used VTEX's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	2.4
1 to 2 Years	4.6

VTEX Customer Service Score by Industry

VTEX's Customer Service score was rated 3.9 stars by Tech industry customers.

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Tech	3.9

VTEX Customer Service vs. Competitors

Compared to its competitors, VTEX's Customer Service score is rated right above Magento, and is preceded by Shopify.

COMPANY		Customer Service Score
	Magento Commerce	4.1/5
	Automattic	4/5
	Shopify	4/5
	VTEX	3.6/5
	Magento	3/5

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VTEX as an Employer

4.2/5

VTEX has a 4.2/5 stars for its overall company culture rated by their employees

top

CEO of VTEX

Mariano Faria

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

VTEX scored a 31 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of VTEX would recommend the brand to a friend. ENPS measures how likely VTEX employees would recommend working at VTEX to a friend.

Net Promoter Score

NPS Score

55%	Promoters
21%	Passive
24%	Detractors

Employee Net Promoter Score

eNPS Score

65%	Promoters
20%	Passive
15%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail