81
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Wagepoint
Marketing or Exec? Claim Your Free Account
About Wagepoint's Brand
Wagepoint is your all-in-one payroll solution filled with all the features you need, and none of the stuff you don’t. Among its major competitors, Wagepoint is ranked in 2nd place for NPS while Patriot Software LLC is 1st, and Ceridian is 3rd.
Brand at a Glance
4.5/5
Product Quality
4.6/5
Pricing
5/5
Customer Service
Wagepoint Ranking
- #1 / 4 of its competitors
Wagepoint NPS
Wagepoint's Net Promoter Score (NPS) is a 81 with 81% Promoters, 19% Passives, and 0% Detractors. Net Promoter Score tracks whether Wagepoint's customers would recommend using the product based on a scale of -100 to 100.
Wagepoint Overall NPS
| 81% | Promoters |
|---|---|
| 19% | Passives |
| 0% | Detractors |
Wagepoint NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 81 | Aug 2020 | 81 |
How Other Brands Compare
Wagepoint is ranked first for NPS among its competitors. Ceridian and Gusto come in second and third, with Paychex coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Wagepoint NPS by Usage
Wagepoint's NPS was rated the highest by customers who have used Wagepoint's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 86 | 1 to 2 Years | 86 |
2 to 5 Years 92 | 2 to 5 Years | 92 |
5 to 10 Years 86 | 5 to 10 Years | 86 |
Wagepoint NPS vs. Competitors
Compared to its competitors, Wagepoint's NPS is rated right above Ceridian, and is preceded by Patriot Software LLC.
| COMPANY | NPS Score | |
|---|---|---|
 | Patriot Software LLC | 85 |
| Wagepoint | 81 |
 | Ceridian | 14 |
 | Gusto | 3 |
 | Paychex | -14 |
Wagepoint Product Quality
4.5/5
Wagepoint has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Wagepoint's overall Product Quality score rated by its users and customers.
Wagepoint Product Information
Wagepoint serves markets in the United States and Canada. Wagepoint supports Web devices and offers products for small and medium sized businesses.
Wagepoint’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- http://wagepoint.com/
- Company Size
- 11-50 Employees
Industry
Tech
Business Services
FinTech
Small Business Services
Languages Supported
English
Product Type
Human Resources (HR) Software
Payroll Software
Wagepoint Product Quality vs. Competitors
Compared to its competitors, Wagepoint's Product Quality score is rated right above Ceridian, and is preceded by Patriot Software LLC.
| COMPANY | Product Quality Score | |
|---|---|---|
| Patriot Software LLC | 4.7/5 |
| Wagepoint | 4.5/5 |
| Ceridian | 3.6/5 |
| Gusto | 3.3/5 |
| Paychex | 2.8/5 |
Unlock Wagepoint Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Wagepoint Product Quality vs. Competitors data and gain insights into your customers today.
Wagepoint Pricing
Wagepoint ROI & Value For Money
4.6/5
Wagepoint has a value for money and ROI score of 4.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Wagepoint's overall ROI score rated by its users and customers.
Wagepoint Pricing Plans
Wagepoint has a pricing structure that accommodates small and medium businesses. Starting from $40/month, Wagepoint uses a subscription model and offers the following: US Customers: ($20 base fee + $2 per employee) per payroll, CA Customers: ($20 base fee + $2 per employee) per payroll, and Everything is included - direct deposits, government remittances (CRA & WCB) / reporting (Federal, State and Local taxes), year-end T4s and W2s, .
Who Uses Wagepoint?
Small Businesses
Medium Businesses
Wagepoint Pricing vs. Competitors
Compared to its competitors, Wagepoint's ROI score is rated right above Ceridian, and is preceded by Patriot Software LLC.
| COMPANY | Pricing Score | |
|---|---|---|
| Patriot Software LLC | 4.7/5 |
| Wagepoint | 4.6/5 |
| Ceridian | 3.7/5 |
| Gusto | 3.2/5 |
| Paychex | 2.7/5 |
Unlock Wagepoint ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Wagepoint ROI vs. Competitors data and gain insights into your customers today.
Wagepoint Customer Service
5/5
Wagepoint has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Wagepoint's overall Customer Service score rated by its users and customers.
About Wagepoint's Customer Service
Address
Halifax, VA N2G1H6 Canada
Website
http://wagepoint.com/
Phone Number
1(877) 757-2272
Wagepoint Customer Service vs. Competitors
Compared to its competitors, Wagepoint's Customer Service score is rated right above Patriot Software LLC.
| COMPANY | Customer Service Score | |
|---|---|---|
| Wagepoint | 5/5 |
| Patriot Software LLC | 4.1/5 |
| Ceridian | 3.2/5 |
| Gusto | 2.5/5 |
| Paychex | 2.4/5 |
Unlock Wagepoint Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Wagepoint Customer Service vs. Competitors data and gain insights into your customers today.
Consumer vs. Employees
Wagepoint scored a 81 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of Wagepoint would recommend the brand to a friend. ENPS measures how likely Wagepoint employees would recommend working at Wagepoint to a friend.
Net Promoter Score
81
NPS Score
| 81% | Promoters |
|---|---|
| 19% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
