85
NPS
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Patriot Software LLC
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About Patriot Software LLC's Brand
Patriot Software, LLC makes accounting and payroll software for American business owners and their accountants. Among its major competitors, Patriot Software LLC is ranked in 1st place for NPS while Wagepoint is 2nd, and FreshBooks is 3rd.
Brand at a Glance
83%
Customer Loyalty
4.7/5
Product Quality
4.7/5
Pricing
4.1/5
Customer Service
Patriot Software LLC Ranking
- #1 / 4 of its competitors
Patriot Software LLC NPS
Patriot Software LLC's Net Promoter Score (NPS) is a 85 with 85% Promoters, 15% Passives, and 0% Detractors. Net Promoter Score tracks whether Patriot Software LLC's customers would recommend using the product based on a scale of -100 to 100.
Patriot Software LLC Overall NPS
| 85% | Promoters |
|---|---|
| 15% | Passives |
| 0% | Detractors |
Patriot Software LLC NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 84 | Aug 2020 | 84 |
Jun 2021 84 | Jun 2021 | 84 |
Apr 2022 85 | Apr 2022 | 85 |
Aug 2025 85 | Aug 2025 | 85 |
How Other Brands Compare
Patriot Software LLC is ranked first for NPS among its competitors. FreshBooks and ADP come in second and third, with Paychex coming in at #4.
Patriot Software LLC |  Paychex |  ADP |  FreshBooks | |
| Global Ranking | #- | #195 | #- | #- |
| NPS | 85 | -14 | -10 | 26 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | - | $35.62B | $72.45B | $9.32B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Patriot Software LLC NPS by Usage
Patriot Software LLC's NPS was rated the highest by customers who have used Patriot Software LLC's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 86 | Less than 1 Year | 86 |
1 to 2 Years 86 | 1 to 2 Years | 86 |
2 to 5 Years 83 | 2 to 5 Years | 83 |
5 to 10 Years 87 | 5 to 10 Years | 87 |
Patriot Software LLC NPS vs. Competitors
Compared to its competitors, Patriot Software LLC's NPS is rated right above Wagepoint.
| COMPANY | NPS Score | |
|---|---|---|
| Patriot Software LLC | 85 |
 | Wagepoint | 81 |
| FreshBooks | 26 |
 | SurePayroll | -4 |
| ADP | -10 |
| Paychex | -14 |
Patriot Software LLC Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Patriot Software LLC users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Patriot Software LLC Customer Loyalty vs. Competitors
Compared to its competitors, Patriot Software LLC's Customer Loyalty score is rated right above Paychex.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Patriot Software LLC | 83% |
| Paychex | 74% |
| ADP | 70% |
| FreshBooks | 63% |
| SurePayroll | 57% |
| Wagepoint | N/A |
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Patriot Software LLC Product Quality
4.7/5
Patriot Software LLC has an overall Product Quality score of 4.7 out of 5 stars rated by its users and customers.
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Patriot Software LLC Product Information
Patriot Software LLC serves markets in the United States. Patriot Software LLC supports Web devices and offers products for small sized businesses.
Patriot Software LLC’s product quality score is a 4.7 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Business and Consumer Services
Languages Supported
English
Patriot Software LLC Product Quality vs. Competitors
Compared to its competitors, Patriot Software LLC's Product Quality score is rated right above Wagepoint.
| COMPANY | Product Quality Score | |
|---|---|---|
| Patriot Software LLC | 4.7/5 |
| Wagepoint | 4.5/5 |
| FreshBooks | 3.9/5 |
| ADP | 2.8/5 |
| SurePayroll | 2.8/5 |
| Paychex | 2.8/5 |
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Patriot Software LLC Pricing
Patriot Software LLC ROI & Value For Money
4.7/5
Patriot Software LLC has a value for money and ROI score of 4.7 out of 5 stars rated by its users and customers.
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Patriot Software LLC Pricing Plans
Patriot Software LLC has a pricing structure that accommodates small businesses. Starting from $12.50/month, Patriot Software LLC uses a subscription model.
Who Uses Patriot Software LLC?
Small Businesses
Patriot Software LLC Pricing vs. Competitors
Compared to its competitors, Patriot Software LLC's ROI score is rated right above Wagepoint.
| COMPANY | Pricing Score | |
|---|---|---|
| Patriot Software LLC | 4.7/5 |
| Wagepoint | 4.6/5 |
| FreshBooks | 3.8/5 |
| ADP | 2.8/5 |
| SurePayroll | 2.7/5 |
| Paychex | 2.7/5 |
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Patriot Software LLC Customer Satisfaction (CSAT)
Patriot Software LLC Customer Satisfaction (CSAT) Score
100 / 100
Patriot Software LLC has an overall Customer Satisfaction score of 100 rated by its users and customers.
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Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Patriot Software LLC Customer Satisfaction vs. Competitors
Compared to its competitors, Patriot Software LLC's Customer Satisfaction score is rated right above FreshBooks.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Patriot Software LLC | 100% |
| FreshBooks | 60% |
| ADP | 52% |
| Paychex | 35% |
| Wagepoint | 0% |
| SurePayroll | 0% |
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Patriot Software LLC Customer Service
4.1/5
Patriot Software LLC has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Patriot Software LLC's Customer Service
Address
4883 Dressler Rd NW, Canton, OH 44718
Website
https://www.PatriotSoftware.com
Phone Number
877-968-7147
Patriot Software LLC's Social Links
Patriot Software LLC Customer Service vs. Competitors
Compared to its competitors, Patriot Software LLC's Customer Service score is rated right above FreshBooks, and is preceded by Wagepoint.
| COMPANY | Customer Service Score | |
|---|---|---|
| Wagepoint | 5/5 |
| Patriot Software LLC | 4.1/5 |
| FreshBooks | 3.7/5 |
| ADP | 2.7/5 |
| Paychex | 2.4/5 |
| SurePayroll | 1.6/5 |
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Patriot Software LLC as an Employer
4.6/5
Patriot Software LLC has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Patriot Software LLC scored a 85 for Net Promoter Score and a 89 for Employee Net Promoter Score. NPS gauges how likely a customer of Patriot Software LLC would recommend the brand to a friend. ENPS measures how likely Patriot Software LLC employees would recommend working at Patriot Software LLC to a friend.
Net Promoter Score
85
NPS Score
| 85% | Promoters |
|---|---|
| 15% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
89
eNPS Score
| 89% | Promoters |
|---|---|
| 11% | Passive |
| 0% | Detractors |
