22
NPS
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WebLinc
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About WebLinc's Brand
WebLinc’s goal is to be the leading provider of Commerce solutions to organizations interested in constructing a superior Internet presence. Among its major competitors, WebLinc is ranked in 3rd place for NPS while SAP Hybris is 1st, and Shopify is 2nd.
Brand at a Glance
3.4/5
Product Quality
3.2/5
Pricing
3.7/5
Customer Service
WebLinc Ranking
- #2 / 4 of its competitors
WebLinc NPS
WebLinc's Net Promoter Score (NPS) is a 22 with 50% Promoters, 22% Passives, and 28% Detractors. Net Promoter Score tracks whether WebLinc's customers would recommend using the product based on a scale of -100 to 100.
WebLinc Overall NPS
| 50% | Promoters |
|---|---|
| 22% | Passives |
| 28% | Detractors |
WebLinc NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 23 | Aug 2020 | 23 |
How Other Brands Compare
WebLinc is ranked second for NPS among its competitors. Shopify and H&M come in first and third, with Oracle coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
WebLinc NPS vs. Competitors
Compared to its competitors, WebLinc's NPS is rated right above H&M, and is preceded by Shopify.
| COMPANY | NPS Score | |
|---|---|---|
 | SAP Hybris | 34 |
 | Shopify | 33 |
| WebLinc | 22 |
 | H&M | 19 |
 | Pacsun | 12 |
 | Oracle | 11 |
 | Magento | 11 |
 | Roman | N/A |
 | Ascena Retail Group | -20 |
WebLinc Product Quality
3.4/5
WebLinc has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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WebLinc Product Information
WebLinc serves markets in Canada. WebLinc supports iOS and Web devices and offers products for medium and large sized businesses.
WebLinc’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://www.weblinc.com/
- Company Size
- 51-200 Employees
Industry
Tech
Ecommerce and Marketplaces
Marketplaces
Small Business Services
Languages Supported
English
Chinese (Traditional)
French
Spanish
Chinese (Simplified)
Product Type
Warehouse Management Software
Inventory Management Software
Order Management Software
Order Entry Software
WebLinc Product Quality vs. Competitors
Compared to its competitors, WebLinc's Product Quality score is rated right above SAP Hybris, and is preceded by Ascena Retail Group.
| COMPANY | Product Quality Score | |
|---|---|---|
| Shopify | 4/5 |
| Magento | 3.9/5 |
| H&M | 3.9/5 |
| Oracle | 3.7/5 |
| Pacsun | 3.6/5 |
| Ascena Retail Group | 3.5/5 |
| WebLinc | 3.4/5 |
| SAP Hybris | 2.7/5 |
| Roman | N/A |
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WebLinc Pricing
WebLinc ROI & Value For Money
3.2/5
WebLinc has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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WebLinc Pricing Plans
WebLinc has a pricing structure that accommodates medium and large businesses.
Who Uses WebLinc?
Medium Businesses
Large Enterprises
WebLinc Pricing vs. Competitors
Compared to its competitors, WebLinc's ROI score is rated right above Ascena Retail Group, and is preceded by Pacsun.
| COMPANY | Pricing Score | |
|---|---|---|
| Shopify | 4/5 |
| Magento | 3.8/5 |
| H&M | 3.7/5 |
| Oracle | 3.7/5 |
| SAP Hybris | 3.4/5 |
| Pacsun | 3.2/5 |
| WebLinc | 3.2/5 |
| Ascena Retail Group | 2.8/5 |
| Roman | N/A |
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WebLinc Customer Service
3.7/5
WebLinc has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About WebLinc's Customer Service
Address
22 South 3rd Street, Philadelphia, PA 19106
Website
http://www.weblinc.com/
Phone Number
215-925-1800
WebLinc's Social Links
WebLinc Customer Service vs. Competitors
Compared to its competitors, WebLinc's Customer Service score is rated right above Oracle, and is preceded by H&M.
| COMPANY | Customer Service Score | |
|---|---|---|
| Shopify | 4/5 |
| H&M | 3.8/5 |
| WebLinc | 3.7/5 |
| Oracle | 3.6/5 |
| Pacsun | 3.3/5 |
| Magento | 3/5 |
| Ascena Retail Group | 2.9/5 |
| SAP Hybris | 2.7/5 |
| Roman | N/A |
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WebLinc as an Employer
3.9/5
WebLinc has a 3.9/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
WebLinc scored a 22 for Net Promoter Score and a 67 for Employee Net Promoter Score. NPS gauges how likely a customer of WebLinc would recommend the brand to a friend. ENPS measures how likely WebLinc employees would recommend working at WebLinc to a friend.
Net Promoter Score
22
NPS Score
| 50% | Promoters |
|---|---|
| 22% | Passive |
| 28% | Detractors |
Employee Net Promoter Score
67
eNPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
