50
NPS
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WEG
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About WEG's Brand
Weg SA produces and sells capital goods, such as electric motors, equipment for generation, transmission and distribution of electrical energy, industrial automation and paints. It also offers general resins and chemical-based substances and products. Among its major competitors, WEG is ranked in 2nd place for NPS while ABB is 1st, and Siemens is 3rd.
Brand at a Glance
87%
Customer Loyalty
4.2/5
Product Quality
4.3/5
Pricing
4.2/5
Customer Service
WEG Ranking
- #2 / 4 of its competitors
WEG NPS
WEG's Net Promoter Score (NPS) is a 50 with 75% Promoters, 0% Passives, and 25% Detractors. Net Promoter Score tracks whether WEG's customers would recommend using the product based on a scale of -100 to 100.
WEG Overall NPS
| 75% | Promoters |
|---|---|
| 0% | Passives |
| 25% | Detractors |
WEG NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 -100 | Sep 2022 | -100 |
Nov 2022 0 | Nov 2022 | 0 |
May 2023 -33 | May 2023 | -33 |
Jul 2023 0 | Jul 2023 | 0 |
Aug 2023 20 | Aug 2023 | 20 |
Sep 2023 43 | Sep 2023 | 43 |
Jan 2024 33 | Jan 2024 | 33 |
Aug 2024 40 | Aug 2024 | 40 |
Sep 2024 45 | Sep 2024 | 45 |
Dec 2024 50 | Dec 2024 | 50 |
How Other Brands Compare
WEG is ranked second for NPS among its competitors. ABB and Siemens come in first and third, with Schneider Electric coming in at #4.
WEG |  Schneider Electric |  Siemens |  ABB | |
| Global Ranking | #- | #364 | #499 | #- |
| NPS | 50 | 31 | 37 | 53 |
| Valuation Updated every 24 hours for public companies | - | $32.77B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
WEG NPS vs. Competitors
Compared to its competitors, WEG's NPS is rated right above Siemens, and is preceded by ABB.
| COMPANY | NPS Score | |
|---|---|---|
| ABB | 53 |
| WEG | 50 |
| Siemens | 37 |
| Schneider Electric | 31 |
WEG Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of WEG users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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WEG Customer Loyalty vs. Competitors
Compared to its competitors, WEG's Customer Loyalty score is rated right above Siemens, and is preceded by ABB.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| ABB | 98% |
| WEG | 87% |
| Siemens | 80% |
| Schneider Electric | 78% |
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WEG Product Quality
4.2/5
WEG has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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WEG Product Information
WEG’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- www.weg.com.br
- Company Size
- 51-200 Employees
WEG Product Quality vs. Competitors
Compared to its competitors, WEG's Product Quality score is rated right above Siemens, and is preceded by ABB.
| COMPANY | Product Quality Score | |
|---|---|---|
| ABB | 4.3/5 |
| WEG | 4.2/5 |
| Siemens | 4/5 |
| Schneider Electric | 4/5 |
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WEG Pricing
WEG ROI & Value For Money
4.3/5
WEG has a value for money and ROI score of 4.3 out of 5 stars rated by its users and customers.
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WEG Pricing vs. Competitors
Compared to its competitors, WEG's ROI score is rated right above ABB.
| COMPANY | Pricing Score | |
|---|---|---|
| WEG | 4.3/5 |
| ABB | 4.2/5 |
| Siemens | 4/5 |
| Schneider Electric | 3.9/5 |
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WEG Customer Satisfaction (CSAT)
WEG Customer Satisfaction (CSAT) Score
86 / 100
WEG has an overall Customer Satisfaction score of 86 rated by its users and customers.
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Very Satisfied
86%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
WEG Customer Satisfaction vs. Competitors
Compared to its competitors, WEG's Customer Satisfaction score is rated right above ABB.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| WEG | 86% |
| ABB | 85% |
| Siemens | 78% |
| Schneider Electric | 77% |
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WEG Customer Service
4.2/5
WEG has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About WEG's Customer Service
Address
Avenida Prefeito Waldemar Grubba, Jaragua do Sul, 89256-900 Brazil
Website
www.weg.com.br
WEG Customer Service vs. Competitors
Compared to its competitors, WEG's Customer Service score is rated right above Siemens, and is preceded by ABB.
| COMPANY | Customer Service Score | |
|---|---|---|
| ABB | 4.2/5 |
| WEG | 4.2/5 |
| Siemens | 4/5 |
| Schneider Electric | 4/5 |
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WEG as an Employer
3.8/5
WEG has a 3.8/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
WEG scored a 50 for Net Promoter Score and a 52 for Employee Net Promoter Score. NPS gauges how likely a customer of WEG would recommend the brand to a friend. ENPS measures how likely WEG employees would recommend working at WEG to a friend.
Net Promoter Score
50
NPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
52
eNPS Score
| 64% | Promoters |
|---|---|
| 24% | Passive |
| 12% | Detractors |
