-28
NPS
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WeGoLook
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About WeGoLook's Brand
Let us GoLook for You Among its major competitors, WeGoLook is ranked in 3rd place for NPS while Gigwalk is 1st, and UserTesting is 2nd.
Brand at a Glance
73%
Customer Loyalty
2.5/5
Product Quality
2.5/5
Pricing
2.4/5
Customer Service
WeGoLook Ranking
- #3 / 4 of its competitors
WeGoLook NPS
WeGoLook's Net Promoter Score (NPS) is a -28 with 29% Promoters, 14% Passives, and 57% Detractors. Net Promoter Score tracks whether WeGoLook's customers would recommend using the product based on a scale of -100 to 100.
WeGoLook Overall NPS
| 29% | Promoters |
|---|---|
| 14% | Passives |
| 57% | Detractors |
WeGoLook NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 100 | Nov 2020 | 100 |
Apr 2022 -33 | Apr 2022 | -33 |
Dec 2022 0 | Dec 2022 | 0 |
Dec 2023 0 | Dec 2023 | 0 |
Jan 2024 -17 | Jan 2024 | -17 |
May 2024 -29 | May 2024 | -29 |
How Other Brands Compare
WeGoLook is ranked third for NPS among its competitors. Gigwalk and UserTesting come in first and second, with TaskRabbit coming in at #4.
WeGoLook |  UserTesting |  TaskRabbit |  Gigwalk | |
| Global Ranking | #- | #607 | #655 | #- |
| NPS | -28 | 0 | -35 | 100 |
| Valuation Updated every 24 hours for public companies | - | $450.00M | - | $70.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
WeGoLook NPS vs. Competitors
Compared to its competitors, WeGoLook's NPS is rated right above TaskRabbit, and is preceded by GuildQuality.
| COMPANY | NPS Score | |
|---|---|---|
| Gigwalk | 100 |
| UserTesting | 0 |
 | Redbeacon | N/A |
 | GuildQuality | N/A |
| WeGoLook | -28 |
| TaskRabbit | -35 |
WeGoLook Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of WeGoLook users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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WeGoLook Customer Loyalty vs. Competitors
Compared to its competitors, WeGoLook's Customer Loyalty score is rated right above UserTesting, and is preceded by Gigwalk.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Gigwalk | 100% |
| WeGoLook | 73% |
| UserTesting | 72% |
| TaskRabbit | 49% |
| Redbeacon | N/A |
| GuildQuality | N/A |
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WeGoLook Product Quality
2.5/5
WeGoLook has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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WeGoLook Product Information
WeGoLook’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://www.wegolook.com
- Company Size
- 51-200 Employees
Industry
Tech
Ecommerce and Marketplaces
WeGoLook Product Quality vs. Competitors
Compared to its competitors, WeGoLook's Product Quality score is rated right above Redbeacon, and is preceded by TaskRabbit.
| COMPANY | Product Quality Score | |
|---|---|---|
| Gigwalk | 4.5/5 |
| UserTesting | 3.8/5 |
| TaskRabbit | 2.6/5 |
| WeGoLook | 2.5/5 |
| Redbeacon | N/A |
| GuildQuality | N/A |
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WeGoLook Pricing
WeGoLook ROI & Value For Money
2.5/5
WeGoLook has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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WeGoLook Pricing vs. Competitors
Compared to its competitors, WeGoLook's ROI score is rated right above TaskRabbit, and is preceded by UserTesting.
| COMPANY | Pricing Score | |
|---|---|---|
| Gigwalk | 5/5 |
| UserTesting | 3.7/5 |
| WeGoLook | 2.5/5 |
| TaskRabbit | 2.5/5 |
| Redbeacon | N/A |
| GuildQuality | N/A |
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WeGoLook Customer Satisfaction (CSAT)
WeGoLook Customer Satisfaction (CSAT) Score
20 / 100
WeGoLook has an overall Customer Satisfaction score of 20 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
20%
Very Dissatisfied
40%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
WeGoLook Customer Satisfaction vs. Competitors
Compared to its competitors, WeGoLook's Customer Satisfaction score is rated right above Redbeacon, and is preceded by TaskRabbit.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Gigwalk | 100% |
| UserTesting | 56% |
| TaskRabbit | 33% |
| WeGoLook | 20% |
| Redbeacon | 0% |
| GuildQuality | 0% |
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WeGoLook Customer Service
2.4/5
WeGoLook has an overall Customer Service score of 2.4 out of 5 stars rated by its users and customers.
Sign Up to unlock WeGoLook's overall Customer Service score rated by its users and customers.
About WeGoLook's Customer Service
Address
Oklahoma City, OK
Website
http://www.wegolook.com
WeGoLook Customer Service vs. Competitors
Compared to its competitors, WeGoLook's Customer Service score is rated right above Redbeacon, and is preceded by TaskRabbit.
| COMPANY | Customer Service Score | |
|---|---|---|
| Gigwalk | 5/5 |
| UserTesting | 3.8/5 |
| TaskRabbit | 2.5/5 |
| WeGoLook | 2.4/5 |
| Redbeacon | N/A |
| GuildQuality | N/A |
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WeGoLook as an Employer
3.2/5
WeGoLook has a 3.2/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
WeGoLook scored a -28 for Net Promoter Score and a 16 for Employee Net Promoter Score. NPS gauges how likely a customer of WeGoLook would recommend the brand to a friend. ENPS measures how likely WeGoLook employees would recommend working at WeGoLook to a friend.
Net Promoter Score
-28
NPS Score
| 29% | Promoters |
|---|---|
| 14% | Passive |
| 57% | Detractors |
Employee Net Promoter Score
16
eNPS Score
| 47% | Promoters |
|---|---|
| 22% | Passive |
| 31% | Detractors |
