17
NPS
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WESCO International
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About WESCO International's Brand
WESCO International, Inc. (NYSE: WCC), a publicly-traded FORTUNE 500® company headquartered in Pittsburgh, Pennsylvania, is a leading provider of business-to-business distribution, logistics services, and supply chain solutions. Pro forma 2019 annual sales were over $17 billion, including Anixter International which it acquired in June 2020. Among its major competitors, WESCO International is ranked in 3rd place for NPS while W.W. Grainger is 1st, and Graybar Electric is 2nd.Their current market cap is $4.08B
Brand at a Glance
78%
Customer Loyalty
3.8/5
Product Quality
3.4/5
Pricing
3.4/5
Customer Service
WESCO International Ranking
- #2 / 4 of its competitors
WESCO International NPS
WESCO International's Net Promoter Score (NPS) is a 17 with 52% Promoters, 13% Passives, and 35% Detractors. Net Promoter Score tracks whether WESCO International's customers would recommend using the product based on a scale of -100 to 100.
WESCO International Overall NPS
| 52% | Promoters |
|---|---|
| 13% | Passives |
| 35% | Detractors |
WESCO International NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 33 | May 2022 | 33 |
Jul 2022 50 | Jul 2022 | 50 |
Aug 2022 33 | Aug 2022 | 33 |
Oct 2022 25 | Oct 2022 | 25 |
Mar 2023 22 | Mar 2023 | 22 |
Jun 2023 27 | Jun 2023 | 27 |
Aug 2023 19 | Aug 2023 | 19 |
Sep 2023 16 | Sep 2023 | 16 |
Oct 2023 15 | Oct 2023 | 15 |
Mar 2024 9 | Mar 2024 | 9 |
Jan 2025 14 | Jan 2025 | 14 |
Nov 2025 18 | Nov 2025 | 18 |
How Other Brands Compare
WESCO International is ranked second for NPS among its competitors. W.W. Grainger and Terex come in first and third, with DistributionNOW coming in at #4. Among those competitors, it is the second most valued company behind W.W. Grainger.
WESCO International |  W.W. Grainger |  Terex |  DistributionNOW | |
| Global Ranking | #- | #512 | #- | #- |
| NPS | 17 | 25 | -29 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | Neutral |
| Valuation Updated every 24 hours for public companies | $4.08B | $21.27B | $3.23B | $1.04B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
WESCO International NPS by Gender
Female customers rated WESCO International's NPS 53 points higher than Male customers.
Male
-20
WESCO International's NPS was rated -20 by Male customers on Comparably.
40%
Promoters
0%
Passives
60%
Detractors
Female
33
WESCO International's NPS was rated 33 by Female customers on Comparably.
33%
Promoters
67%
Passives
0%
Detractors
WESCO International NPS by Ethnicity
WESCO International's NPS was rated 25 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 25 | Caucasian | 25 |
WESCO International NPS by Usage
WESCO International's NPS was rated the highest by customers who have used WESCO International's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 25 | 2 to 5 Years | 25 |
Over 10 Years 0 | Over 10 Years | 0 |
WESCO International NPS vs. Competitors
Compared to its competitors, WESCO International's NPS is rated right above Terex, and is preceded by Graybar Electric.
| COMPANY | NPS Score | |
|---|---|---|
| W.W. Grainger | 25 |
 | Graybar Electric | 17 |
| WESCO International | 17 |
| Terex | -29 |
WESCO International Customer Reviews
Out of the 3 WESCO International customer reviews 2 were positive and 1 was constructive. WESCO International customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
WESCO International Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of WESCO International users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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WESCO International Customer Loyalty Score by Gender
Female customers rated WESCO International's Customer Loyalty score 36% higher than Male customers.
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Male
64%
Yes
Female
100%
Yes
WESCO International Customer Loyalty Score by Ethnicity
WESCO International's Customer Loyalty score was rated 78% by Caucasian customers on Comparably.
% who answered "Yes"
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78
out of 100
Caucasian
WESCO International Customer Loyalty Score by Usage
WESCO International's Customer Loyalty score was rated the highest by customers who have used WESCO International's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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WESCO International Customer Loyalty vs. Competitors
Compared to its competitors, WESCO International's Customer Loyalty score is rated right below Graybar Electric.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Terex | 85% |
| W.W. Grainger | 78% |
| Graybar Electric | 78% |
| WESCO International | 78% |
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WESCO International Product Quality
3.8/5
WESCO International has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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WESCO International Product Information
WESCO International’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://www.wesco.com
- Company Size
- 5,001-10,000 Employees
Industry
Consumer Electronics
Quick Insights into WESCO International Product Quality
WESCO International's Product Quality score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked WESCO International Product Quality the Highest
Ranked WESCO International Product Quality the Lowest
WESCO International Product Quality Score by Gender
Female customers rated WESCO International's Product Quality score 1.2 stars higher than Male customers.
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Male
3.8/5
Female
5/5
WESCO International Product Quality Score by Ethnicity
WESCO International's Product Quality score was rated 4.4 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.4 | Caucasian | 4.4 |
WESCO International Product Quality Score by Usage
WESCO International's Product Quality score was rated the highest by customers who have used WESCO International's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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WESCO International Product Quality vs. Competitors
Compared to its competitors, WESCO International's Product Quality score is rated right above Graybar Electric, and is preceded by W.W. Grainger.
| COMPANY | Product Quality Score | |
|---|---|---|
| W.W. Grainger | 3.9/5 |
| WESCO International | 3.8/5 |
| Graybar Electric | 3.6/5 |
| Terex | 3.5/5 |
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WESCO International Pricing
WESCO International ROI & Value For Money
3.4/5
WESCO International has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Quick Insights into WESCO International ROI
WESCO International's ROI score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked WESCO International ROI the Highest
Ranked WESCO International ROI the Lowest
WESCO International ROI Score by Gender
Female customers rated WESCO International's ROI score 1.4 stars higher than Male customers.
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Male
3.2/5
Female
4.6/5
WESCO International ROI Score by Ethnicity
WESCO International's ROI score was rated 4 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
WESCO International ROI Score by Usage
WESCO International's ROI score was rated the highest by customers who have used WESCO International's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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WESCO International Pricing vs. Competitors
Compared to its competitors, WESCO International's ROI score is rated right below Graybar Electric.
| COMPANY | Pricing Score | |
|---|---|---|
| W.W. Grainger | 3.7/5 |
| Terex | 3.6/5 |
| Graybar Electric | 3.5/5 |
| WESCO International | 3.4/5 |
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WESCO International Customer Satisfaction (CSAT)
WESCO International Customer Satisfaction (CSAT) Score
64 / 100
WESCO International has an overall Customer Satisfaction score of 64 rated by its users and customers.
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Very Satisfied
57%
Satisfied
7%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
22%
Very Dissatisfied
7%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into WESCO International Customer Satisfaction
WESCO International's Customer Satisfaction score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked WESCO International Customer Satisfaction the Highest
Ranked WESCO International Customer Satisfaction the Lowest
WESCO International Customer Satisfaction Score by Gender
Female customers rated WESCO International's Customer Satisfaction score 40 points higher than Male customers.
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60 / 100
MaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 40% | |
Very Dissatisfied | 0% |
100 / 100
FemaleVery Satisfied | 100% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
WESCO International Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
WESCO International's Customer Satisfaction (CSAT) score was rated 75% according to Caucasian users and customers.
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75 / 100
Very Satisfied
75%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
0%
WESCO International Customer Satisfaction Score by Usage
WESCO International's Customer Satisfaction score was rated 67 points by customers who have used WESCO International's products/services for 2 to 5 Years, and by customers with Over 10 Years of usage.
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WESCO International Customer Satisfaction vs. Competitors
Compared to its competitors, WESCO International's Customer Satisfaction score is rated right above Graybar Electric, and is preceded by W.W. Grainger.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| W.W. Grainger | 74% |
| WESCO International | 64% |
| Graybar Electric | 62% |
| Terex | 50% |
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WESCO International Customer Service
3.4/5
WESCO International has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About WESCO International's Customer Service
Website
http://www.wesco.com
Quick Insights into WESCO International Customer Service
WESCO International's Customer Service score was rated highest by customers who have used WESCO International's products/services for 2 to 5 Years, and rated lowest by customers who have used WESCO International's products/services for Over 10 Years.
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Ranked WESCO International Customer Service the Highest
Ranked WESCO International Customer Service the Lowest
WESCO International Customer Service Score by Gender
Female customers rated WESCO International's Customer Service score 0.8 stars higher than Male customers.
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Male
3.2/5
Female
4/5
WESCO International Customer Service Score by Ethnicity
WESCO International's Customer Service score was rated 3.4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of WESCO International.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
WESCO International Customer Service Score by Usage
WESCO International's Customer Service score was rated the highest by customers who have used WESCO International's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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WESCO International Customer Service vs. Competitors
Compared to its competitors, WESCO International's Customer Service score is rated right above Terex, and is preceded by Graybar Electric.
| COMPANY | Customer Service Score | |
|---|---|---|
| W.W. Grainger | 3.9/5 |
| Graybar Electric | 3.5/5 |
| WESCO International | 3.4/5 |
| Terex | 3.2/5 |
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WESCO International as an Employer
2.9/5
WESCO International has a 2.9/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
WESCO International scored a 17 for Net Promoter Score and a -7 for Employee Net Promoter Score. NPS gauges how likely a customer of WESCO International would recommend the brand to a friend. ENPS measures how likely WESCO International employees would recommend working at WESCO International to a friend.
Net Promoter Score
17
NPS Score
| 52% | Promoters |
|---|---|
| 13% | Passive |
| 35% | Detractors |
Employee Net Promoter Score
-7
eNPS Score
| 34% | Promoters |
|---|---|
| 25% | Passive |
| 41% | Detractors |
