-48
NPS
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WEX
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About WEX's Brand
Financial and information management solutions Among its major competitors, WEX is ranked in 5th place for NPS while CSI is 1st, and i3 Verticals is 2nd.Their current market cap is $9.76B
Brand at a Glance
69%
Customer Loyalty
2.4/5
Product Quality
2.6/5
Pricing
2.4/5
Customer Service
WEX Ranking
- #3 / 4 of its competitors
WEX NPS
WEX's Net Promoter Score (NPS) is a -48 with 20% Promoters, 12% Passives, and 68% Detractors. Net Promoter Score tracks whether WEX's customers would recommend using the product based on a scale of -100 to 100.
WEX Overall NPS
| 20% | Promoters |
|---|---|
| 12% | Passives |
| 68% | Detractors |
WEX NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2024 -43 | Apr 2024 | -43 |
May 2024 -39 | May 2024 | -39 |
Jun 2024 -39 | Jun 2024 | -39 |
Aug 2024 -39 | Aug 2024 | -39 |
Nov 2024 -42 | Nov 2024 | -42 |
Jan 2025 -44 | Jan 2025 | -44 |
Mar 2025 -44 | Mar 2025 | -44 |
May 2025 -45 | May 2025 | -45 |
Jun 2025 -45 | Jun 2025 | -45 |
Jul 2025 -45 | Jul 2025 | -45 |
Aug 2025 -48 | Aug 2025 | -48 |
Dec 2025 -48 | Dec 2025 | -48 |
How Other Brands Compare
WEX is ranked third for NPS among its competitors. Mastercard and EVO Payments International come in first and second, with Comdata coming in at #4. Among those competitors, it is the third most valued company behind Mastercard.
WEX |  Mastercard |  Comdata |  EVO Payments International | |
| Global Ranking | #- | #88 | #- | #- |
| NPS | -48 | 27 | -100 | 0 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $9.76B | $350.76B | $22.80B | $1.10B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
WEX NPS by Gender
Female customers rated WEX's NPS 12 points higher than Male customers.
Male
-82
WEX's NPS was rated -82 by Male customers on Comparably.
6%
Promoters
6%
Passives
88%
Detractors
Female
-70
WEX's NPS was rated -70 by Female customers on Comparably.
10%
Promoters
10%
Passives
80%
Detractors
WEX NPS by Ethnicity
WEX's NPS was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -82 | Caucasian | -82 |
African American/Black -17 | African American/Black | -17 |
WEX NPS by Age
WEX's NPS was rated the highest by customers ages 51-55, and the lowest by customers ages 36-40.
WEX NPS by Usage
WEX's NPS was rated the highest by customers who have used WEX's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
1 to 2 Years -100 | 1 to 2 Years | -100 |
2 to 5 Years -54 | 2 to 5 Years | -54 |
Over 10 Years -34 | Over 10 Years | -34 |
WEX NPS vs. Competitors
Compared to its competitors, WEX's NPS is rated right above Comdata, and is preceded by EVO Payments International.
| COMPANY | NPS Score | |
|---|---|---|
| CSI | 100 |
 | i3 Verticals | 50 |
| Mastercard | 27 |
| EVO Payments International | 0 |
| WEX | -48 |
| Comdata | -100 |
WEX Customer Reviews
Out of the 6 WEX customer reviews 2 were positive and 4 were constructive. WEX customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
WEX Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of WEX users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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WEX Customer Loyalty Score by Gender
Female customers rated WEX's Customer Loyalty score 27% higher than Male customers.
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Male
55%
Yes
Female
82%
Yes
WEX Customer Loyalty Score by Ethnicity
WEX's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of WEX.
61
out of 100
Caucasian
85
out of 100
African American/Black
WEX Customer Loyalty Score by Age
WEX's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
31-35 70% | 31-35 | 70% |
36-40 60% | 36-40 | 60% |
51-55 78% | 51-55 | 78% |
WEX Customer Loyalty Score by Usage
WEX's Customer Loyalty score was rated the highest by customers who have used WEX's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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WEX Customer Loyalty Score by Industry
WEX's Customer Loyalty score was rated the highest by Construction industry customers, and the lowest by Tech industry customers.
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WEX Customer Loyalty vs. Competitors
Compared to its competitors, WEX's Customer Loyalty score is rated right above Comdata, and is preceded by i3 Verticals.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| EVO Payments International | 83% |
| Mastercard | 78% |
| i3 Verticals | 73% |
| WEX | 69% |
| Comdata | 10% |
| CSI | N/A |
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WEX Product Quality
2.4/5
WEX has an overall Product Quality score of 2.4 out of 5 stars rated by its users and customers.
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WEX Product Information
WEX’s product quality score is a 2.4 out of 5 as rated by its users and customers. Reviewers from the Construction industry rated WEX's product the highest. Reviewers from the Tech industry rated WEX the lowest at 1.5.
- Website
- http://www.wexinc.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
FinTech
Quick Insights into WEX Product Quality
WEX's Product Quality score was rated highest by African American/Black customers, and rated lowest by customers from the Tech industry.
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Ranked WEX Product Quality the Highest
Ranked WEX Product Quality the Lowest
WEX Product Quality Score by Gender
Female customers rated WEX's Product Quality score 0.6 stars higher than Male customers.
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Male
1.5/5
Female
2.1/5
WEX Product Quality Score by Ethnicity
WEX's Product Quality score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 3.1 | African American/Black | 3.1 |
WEX Product Quality Score by Age
WEX's Product Quality score was rated the highest by customers ages 51-55, and the lowest by customers ages 36-40.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.5 | 18-25 | 2.5 |
31-35 2 | 31-35 | 2 |
36-40 1.9 | 36-40 | 1.9 |
51-55 2.7 | 51-55 | 2.7 |
WEX Product Quality Score by Usage
WEX's Product Quality score was rated the highest by customers who have used WEX's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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WEX Product Quality Score by Industry
WEX's Product Quality score was rated the highest by Construction industry customers, and the lowest by Tech industry customers.
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WEX Product Quality vs. Competitors
Compared to its competitors, WEX's Product Quality score is rated right above CSI, and is preceded by Comdata.
| COMPANY | Product Quality Score | |
|---|---|---|
| Mastercard | 4/5 |
| i3 Verticals | 3.8/5 |
| EVO Payments International | 3.2/5 |
| Comdata | 2.5/5 |
| WEX | 2.4/5 |
| CSI | N/A |
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WEX Pricing
WEX ROI & Value For Money
2.6/5
WEX has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
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WEX Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Construction industry. The users from the Tech industry think that they had the lowest ROI from WEX.
Quick Insights into WEX ROI
WEX's ROI score was rated highest by African American/Black customers, and rated lowest by customers from the Tech industry.
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Ranked WEX ROI the Highest
Ranked WEX ROI the Lowest
WEX ROI Score by Gender
Female customers rated WEX's ROI score 0.7 stars higher than Male customers.
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Male
1.5/5
Female
2.2/5
WEX ROI Score by Ethnicity
WEX's ROI score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 3.2 | African American/Black | 3.2 |
WEX ROI Score by Age
WEX's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.9 | 18-25 | 2.9 |
31-35 2.1 | 31-35 | 2.1 |
36-40 2 | 36-40 | 2 |
51-55 2.7 | 51-55 | 2.7 |
WEX ROI Score by Usage
WEX's ROI score was rated the highest by customers who have used WEX's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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WEX ROI Score by Industry
WEX's ROI score was rated the highest by Construction industry customers, and the lowest by Tech industry customers.
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WEX Pricing vs. Competitors
Compared to its competitors, WEX's ROI score is rated right above Comdata, and is preceded by EVO Payments International.
| COMPANY | Pricing Score | |
|---|---|---|
| i3 Verticals | 3.9/5 |
| Mastercard | 3.9/5 |
| EVO Payments International | 3.6/5 |
| WEX | 2.6/5 |
| Comdata | 1.5/5 |
| CSI | N/A |
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WEX Customer Satisfaction (CSAT)
WEX Customer Satisfaction (CSAT) Score
36 / 100
WEX has an overall Customer Satisfaction score of 36 rated by its users and customers.
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Very Satisfied
16%
Satisfied
20%
Neither Satisfied nor Dissatisfied
18%
Dissatisfied
4%
Very Dissatisfied
42%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into WEX Customer Satisfaction
WEX's Customer Satisfaction score was rated highest by African American/Black customers, and rated lowest by customers who have used WEX's products/services for 1 to 2 Years.
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Ranked WEX Customer Satisfaction the Highest
Ranked WEX Customer Satisfaction the Lowest
WEX Customer Satisfaction Score by Gender
Female customers rated WEX's Customer Satisfaction score 16 points higher than Male customers.
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13 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 13% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 7% | |
Very Dissatisfied | 80% |
29 / 100
FemaleVery Satisfied | 15% | |
|---|---|---|
Satisfied | 14% | |
Neither Satisfied nor Dissatisfied | 14% | |
Dissatisfied | 0% | |
Very Dissatisfied | 57% |
WEX Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
WEX's Customer Satisfaction (CSAT) score was rated 13% according to Caucasian users and customers.
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13 / 100
Very Satisfied
7%
Satisfied
6%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
6%
Very Dissatisfied
81%
CSAT according to African American/Black
WEX's Customer Satisfaction (CSAT) score was rated 50% according to African American/Black users and customers.
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50 / 100
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
25%
WEX Customer Satisfaction Score by Age
WEX's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 36-40.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 33% | |||||||||||||||
| 36-40 | 29% | |||||||||||||||
| 51-55 | 33% |
WEX Customer Satisfaction Score by Usage
WEX's Customer Satisfaction score was rated the highest by customers who have used WEX's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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WEX Customer Satisfaction Score by Industry
WEX's Customer Satisfaction score was rated 17 points by Tech industry customers.
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"title": "WEX Customer Satisfaction Score by Industry",
"text": "WEX's Customer Satisfaction score was rated 17 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 17,
"stars": 0,
"csatScore": 17,
"text": "WEX's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 17
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}WEX Customer Satisfaction vs. Competitors
Compared to its competitors, WEX's Customer Satisfaction score is rated right above CSI, and is preceded by EVO Payments International.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| i3 Verticals | 80% |
| Mastercard | 79% |
| EVO Payments International | 67% |
| WEX | 36% |
| CSI | 0% |
| Comdata | 0% |
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WEX Customer Service
2.4/5
WEX has an overall Customer Service score of 2.4 out of 5 stars rated by its users and customers.
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About WEX's Customer Service
Address
South Portland, ME
Website
http://www.wexinc.com/
Phone Number
207-773-8171
Quick Insights into WEX Customer Service
WEX's Customer Service score was rated highest by customers ages 51-55, and rated lowest by customers from the Tech industry.
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Ranked WEX Customer Service the Highest
Ranked WEX Customer Service the Lowest
WEX Customer Service Score by Gender
Female customers rated WEX's Customer Service score 0.6 stars higher than Male customers.
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Male
1.6/5
Female
2.2/5
WEX Customer Service Score by Ethnicity
WEX's Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 3.2 | African American/Black | 3.2 |
WEX Customer Service Score by Age
WEX's Customer Service score was rated the highest by customers ages 51-55, and the lowest by customers ages 36-40.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.1 | 18-25 | 3.1 |
31-35 2.1 | 31-35 | 2.1 |
36-40 1.8 | 36-40 | 1.8 |
51-55 3.5 | 51-55 | 3.5 |
WEX Customer Service Score by Usage
WEX's Customer Service score was rated the highest by customers who have used WEX's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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WEX Customer Service Score by Industry
WEX's Customer Service score was rated the highest by Construction industry customers, and the lowest by Tech industry customers.
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WEX Customer Service vs. Competitors
Compared to its competitors, WEX's Customer Service score is rated right above Comdata, and is preceded by EVO Payments International.
| COMPANY | Customer Service Score | |
|---|---|---|
| Mastercard | 3.9/5 |
| i3 Verticals | 3.6/5 |
| EVO Payments International | 3.3/5 |
| WEX | 2.4/5 |
| Comdata | 1.5/5 |
| CSI | N/A |
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WEX as an Employer
3.0/5
WEX has a 3.0/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
WEX scored a -48 for Net Promoter Score and a -28 for Employee Net Promoter Score. NPS gauges how likely a customer of WEX would recommend the brand to a friend. ENPS measures how likely WEX employees would recommend working at WEX to a friend.
Net Promoter Score
-48
NPS Score
| 20% | Promoters |
|---|---|
| 12% | Passive |
| 68% | Detractors |
Employee Net Promoter Score
-28
eNPS Score
| 24% | Promoters |
|---|---|
| 24% | Passive |
| 52% | Detractors |
