Whataburger NPS & Customer Reviews

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Whataburger

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Whataburger

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About Whataburger's Brand

Whataburger is an American privately held regional fast food restaurant chain, based in San Antonio, Texas, that specializes in hamburgers. Among its major competitors, Whataburger is ranked in 3rd place for NPS while In-N-Out Burger is 1st, and Chick-fil-A is 2nd. Overall, Whataburger has a neutral social sentiment, when analyzing social media channels and online mentions.

Brand at a Glance

83%

Customer Loyalty

3.7/5

Product Quality

3.4/5

Pricing

3.5/5

Customer Service

Whataburger Ranking

^#3 / 4 of its competitors

Whataburger NPS

Whataburger's Net Promoter Score (NPS) is a 25 with 57% Promoters, 11% Passives, and 32% Detractors. Net Promoter Score tracks whether Whataburger's customers would recommend using the product based on a scale of -100 to 100.

Whataburger Overall NPS

NPS

57%	Promoters
11%	Passives
32%	Detractors

Whataburger NPS Trend

-100

-50

100

Summary	Date	Score
Dec 2024 23	Dec 2024	23
Jan 2025 25	Jan 2025	25
Feb 2025 25	Feb 2025	25
Mar 2025 25	Mar 2025	25
Apr 2025 25	Apr 2025	25
May 2025 25	May 2025	25
Jul 2025 23	Jul 2025	23
Aug 2025 23	Aug 2025	23
Sep 2025 23	Sep 2025	23
Oct 2025 23	Oct 2025	23
Dec 2025 23	Dec 2025	23
Jan 2026 25	Jan 2026	25

How Other Brands Compare

Whataburger is ranked third for NPS among its competitors. In-N-Out Burger and Chick-fil-A come in first and second, with McDonald's coming in at #4.

	Whataburger	Chick-fil-A	In-N-Out Burger	McDonald's
Global Ranking	#-	#3	#15	#85
NPS	25	55	63	19
Social Sentiment Calculated by analyzing social media and other online mentions	Neutral	Neutral	Neutral	Neutral
Valuation Updated every 24 hours for public companies	-	-	-	$167.91B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Whataburger NPS by Gender

Male customers rated Whataburger's NPS 15 points higher than Female customers.

Male

Whataburger's NPS was rated 18 by Male customers on Comparably.

54%

Promoters

10%

Passives

36%

Detractors

Female

Whataburger's NPS was rated 3 by Female customers on Comparably.

45%

Promoters

13%

Passives

42%

Detractors

Whataburger NPS by Ethnicity

Whataburger's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 9	Caucasian	9
Hispanic or Latino 47	Hispanic or Latino	47
African American/Black -34	African American/Black	-34
Asian or Pacific Islander 42	Asian or Pacific Islander	42
Native American 36	Native American	36
Other -51	Other	-51

Whataburger NPS by Age

Whataburger's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.

100

Summary

Age

Promoters

Passives

Detractors

18-25

71%

11%

18%

26-30

63%

32%

31-35

45%

10%

45%

36-40

36%

19%

45%

41-45

38%

10%

52%

46-50

41%

13%

46%

51-55

29%

18%

53%

56-60

48%

16%

36%

61-65

44%

53%

66+

34%

15%

51%

Whataburger NPS by Usage

Whataburger's NPS was rated the highest by customers who have used Whataburger's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -5	Less than 1 Year	-5
1 to 2 Years 19	1 to 2 Years	19
2 to 5 Years 42	2 to 5 Years	42
5 to 10 Years 15	5 to 10 Years	15
Over 10 Years 9	Over 10 Years	9

Whataburger NPS vs. Competitors

Compared to its competitors, Whataburger's NPS is rated right above McDonald's, and is preceded by Chick-fil-A.

COMPANY		NPS Score
	In-N-Out Burger	63
	Chick-fil-A	55
	Whataburger	25
	McDonald's	19
	Five Guys Burgers & Fries	0
	Jack in the Box	-7

Whataburger Customer Reviews

Out of the 64 Whataburger customer reviews 40 were positive and 24 were constructive. Whataburger customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

Whataburger Customer Loyalty

83%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

83% of Whataburger users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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83%

17%

Whataburger Customer Loyalty Score by Gender

Male customers rated Whataburger's Customer Loyalty score 3% higher than Female customers.

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Male

85%

Yes

Female

82%

Yes

Whataburger Customer Loyalty Score by Ethnicity

Whataburger's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Native American customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

Hispanic or Latino

out of 100

African American/Black

out of 100

Asian or Pacific Islander

out of 100

Native American

out of 100

Other

Whataburger Customer Loyalty Score by Age

Whataburger's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.

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20%

40%

60%

80%

100%

Summary	Age	Score
18-25 77%	18-25	77%
26-30 91%	26-30	91%
31-35 100%	31-35	100%
36-40 75%	36-40	75%
41-45 74%	41-45	74%
46-50 85%	46-50	85%
51-55 89%	51-55	89%
56-60 96%	56-60	96%
61-65 86%	61-65	86%
66+ 79%	66+	79%

Whataburger Customer Loyalty Score by Usage

Whataburger's Customer Loyalty score was rated the highest by customers who have used Whataburger's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	43%
1 to 2 Years	58%
2 to 5 Years	83%
5 to 10 Years	85%
Over 10 Years	90%

Whataburger Customer Loyalty Score by Industry

Whataburger's Customer Loyalty score was rated the highest by Architecture and Planning industry customers, and the lowest by Aerospace and Aviation industry customers.

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Tech	93%
Accounting	85%
Aerospace and Aviation	50%
Architecture and Planning	100%
Arts and Entertainment	82%
Beverage, Wine and Spirits	70%
Business and Consumer Services	75%
Chemicals	100%
Construction	87%
Consumer Services	70%
Education	91%
Government and Public Policy	70%
Healthcare, Hospitals and Medicine	77%
Hospitality	87%
Legal	100%
Logistics and Supply Chain	100%
Manufacturing and Machinery	100%
Marketing, Advertising and Research	100%
Non-Profit	64%
Public Relations and Communications	100%
Real Estate	85%
Restaurants	100%
Retail	89%
Transportation	100%

Whataburger Customer Loyalty vs. Competitors

Compared to its competitors, Whataburger's Customer Loyalty score is rated right above McDonald's, and is preceded by Chick-fil-A.

COMPANY		Customer Loyalty Score
	In-N-Out Burger	88%
	Chick-fil-A	87%
	Whataburger	83%
	McDonald's	79%
	Jack in the Box	77%
	Five Guys Burgers & Fries	73%

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Whataburger Product Quality

3.7/5

Whataburger has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.

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Whataburger Product Information

Whataburger’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Manufacturing and Machinery industry rated Whataburger's product the highest. Reviewers from the Chemicals industry rated Whataburger the lowest at 4.

Website: http://whataburger.com

Company Size: 10,000+ Employees

Industry

Restaurants

Quick Insights into Whataburger Product Quality

Whataburger's Product Quality score was rated highest by customers from the Manufacturing and Machinery industry, and rated lowest by Other customers.

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Ranked Whataburger Product Quality the Highest

Manufacturing and Machinery	5
Native American	4.3
18-25	4.1

Ranked Whataburger Product Quality the Lowest

51-55	2.6
Logistics and Supply Chain	2
Other	2

Whataburger Product Quality Score by Gender

Male customers rated Whataburger's Product Quality score 0.5 stars higher than Female customers.

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Male

3.7/5

Female

3.2/5

Whataburger Product Quality Score by Ethnicity

Whataburger's Product Quality score was rated the highest by Native American customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 3.5	Caucasian	3.5
Hispanic or Latino 3.9	Hispanic or Latino	3.9
African American/Black 2.6	African American/Black	2.6
Asian or Pacific Islander 3.7	Asian or Pacific Islander	3.7
Native American 4.3	Native American	4.3
Other 2	Other	2

Whataburger Product Quality Score by Age

Whataburger's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.

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Summary	Age	Score
18-25 4.1	18-25	4.1
26-30 3.9	26-30	3.9
31-35 3.4	31-35	3.4
36-40 3.2	36-40	3.2
41-45 3	41-45	3
46-50 3.1	46-50	3.1
51-55 2.6	51-55	2.6
56-60 3.4	56-60	3.4
61-65 3.2	61-65	3.2
66+ 2.9	66+	2.9

Whataburger Product Quality Score by Usage

Whataburger's Product Quality score was rated the highest by customers who have used Whataburger's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	3.2
1 to 2 Years	3.7
2 to 5 Years	4
5 to 10 Years	3.5
Over 10 Years	3.4

Whataburger Product Quality Score by Industry

Whataburger's Product Quality score was rated the highest by Manufacturing and Machinery industry customers, and the lowest by Logistics and Supply Chain industry customers.

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Tech	3.8
Accounting	4.2
Aerospace and Aviation	3
Architecture and Planning	3.8
Arts and Entertainment	4.5
Beverage, Wine and Spirits	2.6
Business and Consumer Services	4.2
Chemicals	4
Construction	2.8
Consumer Services	3.5
Education	3.3
Government and Public Policy	2.6
Healthcare, Hospitals and Medicine	3.1
Hospitality	3.5
Legal	3.1
Logistics and Supply Chain	2
Manufacturing and Machinery	5
Marketing, Advertising and Research	3.9
Non-Profit	3.9
Public Relations and Communications	3.5
Real Estate	4.1
Restaurants	4.1
Retail	3.8
Transportation	4.7

Whataburger Product Quality vs. Competitors

Compared to its competitors, Whataburger's Product Quality score is rated right above Five Guys Burgers & Fries, and is preceded by McDonald's.

COMPANY		Product Quality Score
	In-N-Out Burger	4.5/5
	Chick-fil-A	4.3/5
	McDonald's	3.7/5
	Whataburger	3.7/5
	Five Guys Burgers & Fries	3.5/5
	Jack in the Box	3.1/5

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Whataburger Pricing

Whataburger ROI & Value For Money

3.4/5

Whataburger has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.

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Whataburger Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Arts and Entertainment industry. The users from the Government and Public Policy industry think that they had the lowest ROI from Whataburger.

Quick Insights into Whataburger ROI

Whataburger's ROI score was rated highest by customers from the Arts and Entertainment industry, and rated lowest by Other customers.

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Ranked Whataburger ROI the Highest

Arts and Entertainment	4.3
Hispanic or Latino	3.9
18-25	3.8

Ranked Whataburger ROI the Lowest

66+	2.5
Government and Public Policy	1.8
Other	1.8

Whataburger ROI Score by Gender

Male customers rated Whataburger's ROI score 0.5 stars higher than Female customers.

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Male

3.4/5

Female

2.9/5

Whataburger ROI Score by Ethnicity

Whataburger's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 3.2	Caucasian	3.2
Hispanic or Latino 3.9	Hispanic or Latino	3.9
African American/Black 2.4	African American/Black	2.4
Asian or Pacific Islander 3.5	Asian or Pacific Islander	3.5
Native American 3.9	Native American	3.9
Other 1.8	Other	1.8

Whataburger ROI Score by Age

Whataburger's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.

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Summary	Age	Score
18-25 3.8	18-25	3.8
26-30 3.8	26-30	3.8
31-35 2.7	31-35	2.7
36-40 3	36-40	3
41-45 3	41-45	3
46-50 3	46-50	3
51-55 2.5	51-55	2.5
56-60 3.1	56-60	3.1
61-65 3.1	61-65	3.1
66+ 2.5	66+	2.5

Whataburger ROI Score by Usage

Whataburger's ROI score was rated the highest by customers who have used Whataburger's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	2.9
1 to 2 Years	3.2
2 to 5 Years	3.8
5 to 10 Years	3.2
Over 10 Years	3.2

Whataburger ROI Score by Industry

Whataburger's ROI score was rated the highest by Arts and Entertainment industry customers, and the lowest by Government and Public Policy industry customers.

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Tech	3.5
Accounting	3.7
Aerospace and Aviation	3.2
Architecture and Planning	3.7
Arts and Entertainment	4.3
Beverage, Wine and Spirits	2.3
Business and Consumer Services	4.2
Chemicals	3.3
Construction	3.1
Consumer Services	2.6
Education	3
Government and Public Policy	1.8
Healthcare, Hospitals and Medicine	3
Hospitality	3.3
Legal	2.5
Logistics and Supply Chain	2.1
Manufacturing and Machinery	4.1
Marketing, Advertising and Research	4.1
Non-Profit	3.2
Public Relations and Communications	3.3
Real Estate	4.1
Restaurants	3.6
Retail	3.4
Transportation	3.7

Whataburger Pricing vs. Competitors

Compared to its competitors, Whataburger's ROI score is rated right above Jack in the Box, and is preceded by McDonald's.

COMPANY		Pricing Score
	In-N-Out Burger	4.4/5
	Chick-fil-A	4.1/5
	McDonald's	3.6/5
	Whataburger	3.4/5
	Jack in the Box	3.1/5
	Five Guys Burgers & Fries	2.9/5

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Whataburger Customer Satisfaction (CSAT)

Whataburger Customer Satisfaction (CSAT) Score

65 / 100

Whataburger has an overall Customer Satisfaction score of 65 rated by its users and customers.

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Very Satisfied	47%
Satisfied	18%
Neither Satisfied nor Dissatisfied	6%
Dissatisfied	7%
Very Dissatisfied	22%

Very Satisfied

47%

Satisfied

18%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

22%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Whataburger Customer Satisfaction

Whataburger's Customer Satisfaction score was rated highest by customers from the Manufacturing and Machinery industry, and rated lowest by Other customers.

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Ranked Whataburger Customer Satisfaction the Highest

Manufacturing and Machinery	100%
Native American	87%
26-30	83%

Ranked Whataburger Customer Satisfaction the Lowest

51-55	40%
Public Relations and Communications	33%
Other	29%

Whataburger Customer Satisfaction Score by Gender

Male customers rated Whataburger's Customer Satisfaction score 15 points higher than Female customers.

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68 / 100

Male

	Very Satisfied	53%
	Satisfied	15%
	Neither Satisfied nor Dissatisfied	4%
	Dissatisfied	9%
	Very Dissatisfied	19%

53 / 100

Female

	Very Satisfied	40%
	Satisfied	13%
	Neither Satisfied nor Dissatisfied	5%
	Dissatisfied	6%
	Very Dissatisfied	36%

Whataburger Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Whataburger's Customer Satisfaction (CSAT) score was rated 65% according to Caucasian users and customers.

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65 / 100

Very Satisfied	48%
Satisfied	17%
Neither Satisfied nor Dissatisfied	4%
Dissatisfied	8%
Very Dissatisfied	23%

Very Satisfied

48%

Satisfied

17%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

23%

CSAT according to Hispanic or Latino

Whataburger's Customer Satisfaction (CSAT) score was rated 72% according to Hispanic or Latino users and customers.

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72 / 100

Very Satisfied	56%
Satisfied	16%
Neither Satisfied nor Dissatisfied	8%
Dissatisfied	4%
Very Dissatisfied	16%

Very Satisfied

56%

Satisfied

16%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

16%

CSAT according to African American/Black

Whataburger's Customer Satisfaction (CSAT) score was rated 38% according to African American/Black users and customers.

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38 / 100

Very Satisfied	33%
Satisfied	5%
Neither Satisfied nor Dissatisfied	5%
Dissatisfied	14%
Very Dissatisfied	43%

Very Satisfied

33%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

14%

Very Dissatisfied

43%

CSAT according to Asian or Pacific Islander

Whataburger's Customer Satisfaction (CSAT) score was rated 60% according to Asian or Pacific Islander users and customers.

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60 / 100

Very Satisfied	60%
Satisfied	0%
Neither Satisfied nor Dissatisfied	20%
Dissatisfied	0%
Very Dissatisfied	20%

Very Satisfied

60%

Satisfied

Neither Satisfied nor Dissatisfied

20%

Dissatisfied

Very Dissatisfied

20%

CSAT according to Native American

Whataburger's Customer Satisfaction (CSAT) score was rated 87% according to Native American users and customers.

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87 / 100

Very Satisfied	50%
Satisfied	37%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	13%
Very Dissatisfied	0%

Very Satisfied

50%

Satisfied

37%

Neither Satisfied nor Dissatisfied

Dissatisfied

13%

Very Dissatisfied

CSAT according to Other

Whataburger's Customer Satisfaction (CSAT) score was rated 29% according to Other users and customers.

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29 / 100

Very Satisfied	29%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	9%
Very Dissatisfied	62%

Very Satisfied

29%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

62%

Whataburger Customer Satisfaction Score by Age

Whataburger's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 51-55.

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100

Breakdown

Age

Score

18-25

77%

26-30

83%

31-35

66%

36-40

66%

41-45

47%

46-50

58%

51-55

40%

56-60

66%

61-65

47%

66+

48%

Whataburger Customer Satisfaction Score by Usage

Whataburger's Customer Satisfaction score was rated the highest by customers who have used Whataburger's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	59
1 to 2 Years	69
2 to 5 Years	78
5 to 10 Years	67
Over 10 Years	56

Whataburger Customer Satisfaction Score by Industry

Whataburger's Customer Satisfaction score was rated the highest by Manufacturing and Machinery industry customers, and the lowest by Public Relations and Communications industry customers.

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{
	"title": "Whataburger Customer Satisfaction Score by Industry",
	"text": "Whataburger's Customer Satisfaction score was rated the highest by Manufacturing and Machinery industry customers, and the lowest by Public Relations and Communications industry customers.",
	"bars": [
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			"label": "Tech",
			"groupId": 104,
			"score": 78,
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			"groupId": 499,
			"score": 80,
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			"score": 67,
			"stars": 0,
			"csatScore": 67,
			"text": "Whataburger's Customer Satisfaction score is  rated by Chemicals customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 67
		},
		{
			"label": "Construction",
			"groupId": 510,
			"score": 58,
			"stars": 0,
			"csatScore": 58,
			"text": "Whataburger's Customer Satisfaction score is  rated by Construction customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 58
		},
		{
			"label": "Consumer Services",
			"groupId": 514,
			"score": 67,
			"stars": 0,
			"csatScore": 67,
			"text": "Whataburger's Customer Satisfaction score is  rated by Consumer Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 67
		},
		{
			"label": "Education",
			"groupId": 515,
			"score": 53,
			"stars": 0,
			"csatScore": 53,
			"text": "Whataburger's Customer Satisfaction score is  rated by Education customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 53
		},
		{
			"label": "Government and Public Policy",
			"groupId": 521,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "Whataburger's Customer Satisfaction score is  rated by Government and Public Policy customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 33
		},
		{
			"label": "Healthcare, Hospitals and Medicine",
			"groupId": 522,
			"score": 58,
			"stars": 0,
			"csatScore": 58,
			"text": "Whataburger's Customer Satisfaction score is  rated by Healthcare, Hospitals and Medicine customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 58
		},
		{
			"label": "Hospitality",
			"groupId": 523,
			"score": 67,
			"stars": 0,
			"csatScore": 67,
			"text": "Whataburger's Customer Satisfaction score is  rated by Hospitality customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 67
		},
		{
			"label": "Legal",
			"groupId": 529,
			"score": 66,
			"stars": 0,
			"csatScore": 66,
			"text": "Whataburger's Customer Satisfaction score is  rated by Legal customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 66
		},
		{
			"label": "Manufacturing and Machinery",
			"groupId": 533,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "Whataburger's Customer Satisfaction score is  rated by Manufacturing and Machinery customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Marketing, Advertising and Research",
			"groupId": 535,
			"score": 83,
			"stars": 0,
			"csatScore": 83,
			"text": "Whataburger's Customer Satisfaction score is  rated by Marketing, Advertising and Research customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 83
		},
		{
			"label": "Non-Profit",
			"groupId": 540,
			"score": 75,
			"stars": 0,
			"csatScore": 75,
			"text": "Whataburger's Customer Satisfaction score is  rated by Non-Profit customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 75
		},
		{
			"label": "Public Relations and Communications",
			"groupId": 550,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "Whataburger's Customer Satisfaction score is  rated by Public Relations and Communications customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 33
		},
		{
			"label": "Real Estate",
			"groupId": 554,
			"score": 80,
			"stars": 0,
			"csatScore": 80,
			"text": "Whataburger's Customer Satisfaction score is  rated by Real Estate customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 80
		},
		{
			"label": "Restaurants",
			"groupId": 558,
			"score": 60,
			"stars": 0,
			"csatScore": 60,
			"text": "Whataburger's Customer Satisfaction score is  rated by Restaurants customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 60
		},
		{
			"label": "Retail",
			"groupId": 559,
			"score": 58,
			"stars": 0,
			"csatScore": 58,
			"text": "Whataburger's Customer Satisfaction score is  rated by Retail customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 58
		},
		{
			"label": "Transportation",
			"groupId": 567,
			"score": 67,
			"stars": 0,
			"csatScore": 67,
			"text": "Whataburger's Customer Satisfaction score is  rated by Transportation customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 67
		}
	]
}

Tech	78
Accounting	84
Aerospace and Aviation	44
Architecture and Planning	75
Arts and Entertainment	80
Business and Consumer Services	83
Chemicals	67
Construction	58
Consumer Services	67
Education	53
Government and Public Policy	33
Healthcare, Hospitals and Medicine	58
Hospitality	67
Legal	66
Manufacturing and Machinery	100
Marketing, Advertising and Research	83
Non-Profit	75
Public Relations and Communications	33
Real Estate	80
Restaurants	60
Retail	58
Transportation	67

Whataburger Customer Satisfaction vs. Competitors

Compared to its competitors, Whataburger's Customer Satisfaction score is rated right above Five Guys Burgers & Fries, and is preceded by McDonald's.

COMPANY		Customer Satisfaction (CSAT) Score
	In-N-Out Burger	87%
	Chick-fil-A	81%
	McDonald's	72%
	Whataburger	65%
	Five Guys Burgers & Fries	55%
	Jack in the Box	55%

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Whataburger Customer Service

3.5/5

Whataburger has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.

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About Whataburger's Customer Service

Address

300 Concord Plaza Dr., San Antonio, TX 78216

Website

http://whataburger.com

Phone Number

210-496-6000

Whataburger's Social Links

Quick Insights into Whataburger Customer Service

Whataburger's Customer Service score was rated highest by customers from the Manufacturing and Machinery industry, and rated lowest by customers from the Beverage, Wine and Spirits industry.

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Ranked Whataburger Customer Service the Highest

Manufacturing and Machinery	4.6
Asian or Pacific Islander	4.2
18-25	4

Ranked Whataburger Customer Service the Lowest

66+	2.5
Other	1.7
Beverage, Wine and Spirits	1.6

Whataburger Customer Service Score by Gender

Male customers rated Whataburger's Customer Service score 0.7 stars higher than Female customers.

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Male

3.5/5

Female

2.8/5

Whataburger Customer Service Score by Ethnicity

Whataburger's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 3.2	Caucasian	3.2
Hispanic or Latino 3.7	Hispanic or Latino	3.7
African American/Black 2.4	African American/Black	2.4
Asian or Pacific Islander 4.2	Asian or Pacific Islander	4.2
Native American 4.2	Native American	4.2
Other 1.7	Other	1.7

Whataburger Customer Service Score by Age

Whataburger's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.

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100

Summary	Age	Customer Service Score
18-25 4	18-25	4
26-30 3.6	26-30	3.6
31-35 3.3	31-35	3.3
36-40 2.9	36-40	2.9
41-45 2.9	41-45	2.9
46-50 3.2	46-50	3.2
51-55 2.6	51-55	2.6
56-60 3.3	56-60	3.3
61-65 2.5	61-65	2.5
66+ 2.5	66+	2.5

Whataburger Customer Service Score by Usage

Whataburger's Customer Service score was rated the highest by customers who have used Whataburger's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	3.1
1 to 2 Years	3.5
2 to 5 Years	4
5 to 10 Years	3.3
Over 10 Years	3.1

Whataburger Customer Service Score by Industry

Whataburger's Customer Service score was rated the highest by Manufacturing and Machinery industry customers, and the lowest by Beverage, Wine and Spirits industry customers.

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Tech	3.8
Accounting	3.9
Aerospace and Aviation	3.2
Architecture and Planning	3.4
Arts and Entertainment	4.2
Beverage, Wine and Spirits	1.6
Business and Consumer Services	4.1
Chemicals	3
Construction	2.7
Consumer Services	3.1
Education	2.9
Government and Public Policy	1.8
Healthcare, Hospitals and Medicine	3
Hospitality	3.3
Legal	2.8
Logistics and Supply Chain	2.1
Manufacturing and Machinery	4.6
Marketing, Advertising and Research	4.2
Non-Profit	3.4
Public Relations and Communications	2
Real Estate	3.6
Restaurants	3.6
Retail	3.5
Transportation	3.7

Whataburger Customer Service vs. Competitors

Compared to its competitors, Whataburger's Customer Service score is rated right above Five Guys Burgers & Fries, and is preceded by McDonald's.

COMPANY		Customer Service Score
	In-N-Out Burger	4.5/5
	Chick-fil-A	4.3/5
	McDonald's	3.6/5
	Whataburger	3.5/5
	Five Guys Burgers & Fries	3.2/5
	Jack in the Box	3.1/5

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Whataburger as an Employer

2.9/5

Whataburger has a 2.9/5 stars for its overall company culture rated by their employees

bottom

35%

CEO of Whataburger

Ed Nelson

In the Bottom 35% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Whataburger scored a 25 for Net Promoter Score and a -16 for Employee Net Promoter Score. NPS gauges how likely a customer of Whataburger would recommend the brand to a friend. ENPS measures how likely Whataburger employees would recommend working at Whataburger to a friend.

Net Promoter Score

NPS Score

57%	Promoters
11%	Passive
32%	Detractors

Employee Net Promoter Score

-16

eNPS Score

35%	Promoters
14%	Passive
51%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail