100
NPS
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Wiggle
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About Wiggle's Brand
Online cycle and tri-sports retailer Among its major competitors, Wiggle is ranked in 1st place for NPS while Shimano is 2nd, and Decathlon is 3rd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
4.5/5
Pricing
4.5/5
Customer Service
Wiggle Ranking
- #1 / 4 of its competitors
Wiggle NPS
Wiggle's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Wiggle's customers would recommend using the product based on a scale of -100 to 100.
Wiggle Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Wiggle NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2023 100 | May 2023 | 100 |
How Other Brands Compare
Wiggle is ranked first for NPS among its competitors. Shimano and Decathlon come in second and third, with Garmin International coming in at #4.
Wiggle |  Garmin International |  Decathlon |  Shimano | |
| Global Ranking | #- | #563 | #874 | #- |
| NPS | 100 | 17 | 40 | 55 |
| Valuation Updated every 24 hours for public companies | - | $25.26B | - | $22.25B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Wiggle NPS vs. Competitors
Compared to its competitors, Wiggle's NPS is rated right above Shimano.
| COMPANY | NPS Score | |
|---|---|---|
| Wiggle | 100 |
| Shimano | 55 |
| Decathlon | 40 |
| Garmin International | 17 |
Wiggle Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Wiggle users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Wiggle Customer Loyalty vs. Competitors
Compared to its competitors, Wiggle's Customer Loyalty score is rated right above Decathlon.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Wiggle | 100% |
| Decathlon | 89% |
| Shimano | 86% |
| Garmin International | 80% |
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Wiggle Product Quality
5/5
Wiggle has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Wiggle Product Information
Wiggle’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.wiggle.co.uk
- Company Size
- 51-200 Employees
Industry
Tech
Ecommerce and Marketplaces
FinTech
Marketplaces
Sports & Entertainment
Travel
Wiggle Product Quality vs. Competitors
Compared to its competitors, Wiggle's Product Quality score is rated right above Decathlon.
| COMPANY | Product Quality Score | |
|---|---|---|
| Wiggle | 5/5 |
| Decathlon | 4.2/5 |
| Shimano | 4.1/5 |
| Garmin International | 3.6/5 |
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Wiggle Pricing
Wiggle ROI & Value For Money
4.5/5
Wiggle has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
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Wiggle Pricing vs. Competitors
Compared to its competitors, Wiggle's ROI score is rated right above Shimano.
| COMPANY | Pricing Score | |
|---|---|---|
| Wiggle | 4.5/5 |
| Shimano | 4.1/5 |
| Decathlon | 4.1/5 |
| Garmin International | 3.5/5 |
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Wiggle Customer Satisfaction (CSAT)
Wiggle Customer Satisfaction (CSAT) Score
100 / 100
Wiggle has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Wiggle Customer Satisfaction vs. Competitors
Compared to its competitors, Wiggle's Customer Satisfaction score is rated right above Decathlon.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Wiggle | 100% |
| Decathlon | 87% |
| Shimano | 82% |
| Garmin International | 63% |
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Wiggle Customer Service
4.5/5
Wiggle has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
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About Wiggle's Customer Service
Address
1000 Lakeside, Suite 310 Third Floor N E Wing, Portsmouth, NH PO6 3EN
Website
http://www.wiggle.co.uk
Wiggle Customer Service vs. Competitors
Compared to its competitors, Wiggle's Customer Service score is rated right above Decathlon.
| COMPANY | Customer Service Score | |
|---|---|---|
| Wiggle | 4.5/5 |
| Decathlon | 4.1/5 |
| Shimano | 3.8/5 |
| Garmin International | 3.3/5 |
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Consumer vs. Employees
Wiggle scored a 100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Wiggle would recommend the brand to a friend. ENPS measures how likely Wiggle employees would recommend working at Wiggle to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
