-29
NPS
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Willamette Dental Group
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About Willamette Dental Group's Brand
We combine comprehensive insurance coverage with outstanding providers in order to lower costs for patients while maintaining the highest levels of care. Among its major competitors, Willamette Dental Group is ranked in 3rd place for NPS while Kaiser Permanente is 1st, and Pacific Dental Services is 2nd.
Brand at a Glance
64%
Customer Loyalty
2.8/5
Product Quality
2.6/5
Pricing
2.6/5
Customer Service
Willamette Dental Group Ranking
- #3 / 4 of its competitors
Willamette Dental Group NPS
Willamette Dental Group's Net Promoter Score (NPS) is a -29 with 27% Promoters, 17% Passives, and 56% Detractors. Net Promoter Score tracks whether Willamette Dental Group's customers would recommend using the product based on a scale of -100 to 100.
Willamette Dental Group Overall NPS
| 27% | Promoters |
|---|---|
| 17% | Passives |
| 56% | Detractors |
Willamette Dental Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 0 | Oct 2022 | 0 |
Nov 2022 -20 | Nov 2022 | -20 |
Dec 2022 -29 | Dec 2022 | -29 |
Jan 2023 -30 | Jan 2023 | -30 |
Apr 2023 -18 | Apr 2023 | -18 |
Aug 2023 -25 | Aug 2023 | -25 |
Jan 2024 -32 | Jan 2024 | -32 |
May 2024 -36 | May 2024 | -36 |
Aug 2024 -34 | Aug 2024 | -34 |
Aug 2025 -31 | Aug 2025 | -31 |
Nov 2025 -36 | Nov 2025 | -36 |
Jan 2026 -29 | Jan 2026 | -29 |
How Other Brands Compare
Willamette Dental Group is ranked third for NPS among its competitors. Kaiser Permanente and Pacific Dental Services come in first and second, with Aspen Dental coming in at #4.
Willamette Dental Group |  Kaiser Permanente |  Aspen Dental |  Pacific Dental Services | |
| Global Ranking | #- | #188 | #- | #- |
| NPS | -29 | 1 | -77 | 0 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | - | $9.79B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Willamette Dental Group NPS by Gender
Female customers rated Willamette Dental Group's NPS 16 points higher than Male customers.
Male
-50
Willamette Dental Group's NPS was rated -50 by Male customers on Comparably.
25%
Promoters
0%
Passives
75%
Detractors
Female
-34
Willamette Dental Group's NPS was rated -34 by Female customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Willamette Dental Group NPS by Ethnicity
Willamette Dental Group's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Willamette Dental Group NPS by Usage
Willamette Dental Group's NPS was rated -34 points by customers who have used Willamette Dental Group's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -34 | 2 to 5 Years | -34 |
Willamette Dental Group NPS vs. Competitors
Compared to its competitors, Willamette Dental Group's NPS is rated right above Smile Brands, and is preceded by Pacific Dental Services.
| COMPANY | NPS Score | |
|---|---|---|
| Kaiser Permanente | 1 |
| Pacific Dental Services | 0 |
| Willamette Dental Group | -29 |
 | Smile Brands | -30 |
| Aspen Dental | -77 |
 | Heartland Dental Care | -78 |
Willamette Dental Group Customer Loyalty
64%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
64% of Willamette Dental Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Willamette Dental Group Customer Loyalty Score by Gender
Female customers rated Willamette Dental Group's Customer Loyalty score 15% higher than Male customers.
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Male
55%
Yes
Female
70%
Yes
Willamette Dental Group Customer Loyalty Score by Ethnicity
Willamette Dental Group's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
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70
out of 100
Caucasian
Willamette Dental Group Customer Loyalty Score by Usage
Willamette Dental Group's Customer Loyalty score was rated 40% by customers who have used Willamette Dental Group's products/services for 2 to 5 Years.
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Willamette Dental Group Customer Loyalty vs. Competitors
Compared to its competitors, Willamette Dental Group's Customer Loyalty score is rated right above Aspen Dental, and is preceded by Pacific Dental Services.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Kaiser Permanente | 81% |
| Smile Brands | 81% |
| Pacific Dental Services | 71% |
| Willamette Dental Group | 64% |
| Aspen Dental | 55% |
| Heartland Dental Care | 10% |
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Willamette Dental Group Product Quality
2.8/5
Willamette Dental Group has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
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Willamette Dental Group Product Information
Willamette Dental Group’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Healthcare, Hospitals and Medicine
Quick Insights into Willamette Dental Group Product Quality
Willamette Dental Group's Product Quality score was rated highest by customers who have used Willamette Dental Group's products/services for 2 to 5 Years, and rated lowest by Female customers.
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Ranked Willamette Dental Group Product Quality the Highest
Ranked Willamette Dental Group Product Quality the Lowest
Willamette Dental Group Product Quality Score by Gender
Male customers rated Willamette Dental Group's Product Quality score 0.2 stars higher than Female customers.
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Male
2.5/5
Female
2.3/5
Willamette Dental Group Product Quality Score by Ethnicity
Willamette Dental Group's Product Quality score was rated 1.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Willamette Dental Group.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Willamette Dental Group Product Quality Score by Usage
Willamette Dental Group's Product Quality score was rated 3.1 stars by customers who have used Willamette Dental Group's products/services for 2 to 5 Years.
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Willamette Dental Group Product Quality vs. Competitors
Compared to its competitors, Willamette Dental Group's Product Quality score is rated right above Smile Brands, and is preceded by Heartland Dental Care.
| COMPANY | Product Quality Score | |
|---|---|---|
| Pacific Dental Services | 3.4/5 |
| Kaiser Permanente | 3.3/5 |
| Heartland Dental Care | 3/5 |
| Willamette Dental Group | 2.8/5 |
| Smile Brands | 2.4/5 |
| Aspen Dental | 1.5/5 |
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Willamette Dental Group Pricing
Willamette Dental Group ROI & Value For Money
2.6/5
Willamette Dental Group has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
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Quick Insights into Willamette Dental Group ROI
Willamette Dental Group's ROI score was rated highest by customers who have used Willamette Dental Group's products/services for 2 to 5 Years, and rated lowest by Female customers.
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Ranked Willamette Dental Group ROI the Highest
Ranked Willamette Dental Group ROI the Lowest
Willamette Dental Group ROI Score by Gender
Male customers rated Willamette Dental Group's ROI score 0.5 stars higher than Female customers.
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Male
2.5/5
Female
2/5
Willamette Dental Group ROI Score by Ethnicity
Willamette Dental Group's ROI score was rated 1.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Willamette Dental Group.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Willamette Dental Group ROI Score by Usage
Willamette Dental Group's ROI score was rated 3.1 stars by customers who have used Willamette Dental Group's products/services for 2 to 5 Years.
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Willamette Dental Group Pricing vs. Competitors
Compared to its competitors, Willamette Dental Group's ROI score is rated right above Smile Brands, and is preceded by Kaiser Permanente.
| COMPANY | Pricing Score | |
|---|---|---|
| Pacific Dental Services | 3.4/5 |
| Kaiser Permanente | 3.2/5 |
| Willamette Dental Group | 2.6/5 |
| Smile Brands | 2.6/5 |
| Heartland Dental Care | 2.2/5 |
| Aspen Dental | 1.5/5 |
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Willamette Dental Group Customer Satisfaction (CSAT)
Willamette Dental Group Customer Satisfaction (CSAT) Score
46 / 100
Willamette Dental Group has an overall Customer Satisfaction score of 46 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
19%
Satisfied
27%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
7%
Very Dissatisfied
47%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Willamette Dental Group Customer Satisfaction
Willamette Dental Group's Customer Satisfaction score was rated highest by customers who have used Willamette Dental Group's products/services for 2 to 5 Years, and rated lowest by Male customers.
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Ranked Willamette Dental Group Customer Satisfaction the Highest
Ranked Willamette Dental Group Customer Satisfaction the Lowest
Willamette Dental Group Customer Satisfaction Score by Gender
Female customers rated Willamette Dental Group's Customer Satisfaction score 8 points higher than Male customers.
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25 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 75% |
33 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 67% |
Willamette Dental Group Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Willamette Dental Group's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
Willamette Dental Group Customer Satisfaction Score by Usage
Willamette Dental Group's Customer Satisfaction score was rated 33 points by customers who have used Willamette Dental Group's products/services for 2 to 5 Years.
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Willamette Dental Group Customer Satisfaction vs. Competitors
Compared to its competitors, Willamette Dental Group's Customer Satisfaction score is rated right above Aspen Dental, and is preceded by Kaiser Permanente.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Heartland Dental Care | 100% |
| Pacific Dental Services | 56% |
| Kaiser Permanente | 55% |
| Willamette Dental Group | 46% |
| Aspen Dental | 10% |
| Smile Brands | 0% |
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Willamette Dental Group Customer Service
2.6/5
Willamette Dental Group has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
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About Willamette Dental Group's Customer Service
Address
6950 NE Campus Way, Portland, OR 97124
Website
https://www.willamettedental.com/
Phone Number
855-433-6825
Willamette Dental Group's Social Links
Quick Insights into Willamette Dental Group Customer Service
Willamette Dental Group's Customer Service score was rated highest by customers who have used Willamette Dental Group's products/services for 2 to 5 Years, and rated lowest by Female customers.
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Ranked Willamette Dental Group Customer Service the Highest
Ranked Willamette Dental Group Customer Service the Lowest
Willamette Dental Group Customer Service Score by Gender
Male customers rated Willamette Dental Group's Customer Service score 0.9 stars higher than Female customers.
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Male
2.9/5
Female
2/5
Willamette Dental Group Customer Service Score by Ethnicity
Willamette Dental Group's Customer Service score was rated 2.1 stars by Caucasian customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Willamette Dental Group Customer Service Score by Usage
Willamette Dental Group's Customer Service score was rated 3.1 stars by customers who have used Willamette Dental Group's products/services for 2 to 5 Years.
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Willamette Dental Group Customer Service vs. Competitors
Compared to its competitors, Willamette Dental Group's Customer Service score is rated right above Smile Brands, and is preceded by Kaiser Permanente.
| COMPANY | Customer Service Score | |
|---|---|---|
| Pacific Dental Services | 3.4/5 |
| Kaiser Permanente | 3.3/5 |
| Willamette Dental Group | 2.6/5 |
| Smile Brands | 2.3/5 |
| Heartland Dental Care | 2.2/5 |
| Aspen Dental | 1.5/5 |
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Willamette Dental Group as an Employer
3.9/5
Willamette Dental Group has a 3.9/5 stars for its overall company culture rated by their employees
top
50%
CEO of Willamette Dental Group
In the Top 50% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Willamette Dental Group scored a -29 for Net Promoter Score and a -4 for Employee Net Promoter Score. NPS gauges how likely a customer of Willamette Dental Group would recommend the brand to a friend. ENPS measures how likely Willamette Dental Group employees would recommend working at Willamette Dental Group to a friend.
Net Promoter Score
-29
NPS Score
| 27% | Promoters |
|---|---|
| 17% | Passive |
| 56% | Detractors |
Employee Net Promoter Score
-4
eNPS Score
| 41% | Promoters |
|---|---|
| 14% | Passive |
| 45% | Detractors |
