Aspen Dental NPS & Customer Reviews

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Aspen Dental

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Aspen Dental

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About Aspen Dental's Brand

Aspen Dental practices are committed to treating patients with the compassion and respect they deserve. The practices believe in providing comprehensive care that addresses both your short- and long-term dental care needs, and promise to provide an honest, judgment-free environment where it all comes down to great care. Among its major competitors, Aspen Dental is ranked in 6th place for NPS while Pacific Dental Services is 1st, and Walgreens is 2nd.Their current valuation is $9.79B

Brand at a Glance

55%

Customer Loyalty

1.5/5

Product Quality

1.5/5

Pricing

1.5/5

Customer Service

Aspen Dental Ranking

^#4 / 4 of its competitors

Aspen Dental NPS

Aspen Dental's Net Promoter Score (NPS) is a -77 with 10% Promoters, 3% Passives, and 87% Detractors. Net Promoter Score tracks whether Aspen Dental's customers would recommend using the product based on a scale of -100 to 100.

Aspen Dental Overall NPS

-77

NPS

10%	Promoters
3%	Passives
87%	Detractors

Aspen Dental NPS Trend

-100

-50

100

Summary	Date	Score
Jan 2025 -78	Jan 2025	-78
Feb 2025 -78	Feb 2025	-78
Mar 2025 -78	Mar 2025	-78
Apr 2025 -78	Apr 2025	-78
May 2025 -78	May 2025	-78
Jun 2025 -78	Jun 2025	-78
Jul 2025 -78	Jul 2025	-78
Aug 2025 -78	Aug 2025	-78
Oct 2025 -78	Oct 2025	-78
Nov 2025 -78	Nov 2025	-78
Dec 2025 -78	Dec 2025	-78
Jan 2026 -78	Jan 2026	-78

How Other Brands Compare

Aspen Dental is ranked #4 for NPS among its competitors. Pacific Dental Services and Walgreens come in first and second, with Heartland Dental coming in at third. Among those competitors, it is the lowest valued company behind Walgreens.

	Aspen Dental	Walgreens	Pacific Dental Services	Heartland Dental
Global Ranking	#-	#394	#-	#-
NPS	-77	-7	0	-8
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	Neutral	-
Valuation Updated every 24 hours for public companies	$9.79B	$27.63B	-	-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Aspen Dental NPS by Gender

Male customers rated Aspen Dental's NPS 5 points higher than Female customers.

Male

-88

Aspen Dental's NPS was rated -88 by Male customers on Comparably.

Promoters

Passives

93%

Detractors

Female

-93

Aspen Dental's NPS was rated -93 by Female customers on Comparably.

Promoters

Passives

96%

Detractors

Aspen Dental NPS by Ethnicity

Aspen Dental's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Native American customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -93	Caucasian	-93
Hispanic or Latino -80	Hispanic or Latino	-80
African American/Black -88	African American/Black	-88
Asian or Pacific Islander -78	Asian or Pacific Islander	-78
Native American -100	Native American	-100
Other -97	Other	-97

Aspen Dental NPS by Age

Aspen Dental's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.

100

Summary

Age

Promoters

Passives

Detractors

18-25

12%

88%

26-30

20%

80%

31-35

11%

84%

36-40

92%

41-45

19%

81%

46-50

100%

51-55

93%

56-60

95%

61-65

95%

66+

98%

Aspen Dental NPS by Usage

Aspen Dental's NPS was rated the highest by customers who have used Aspen Dental's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -81	Less than 1 Year	-81
1 to 2 Years -90	1 to 2 Years	-90
2 to 5 Years -96	2 to 5 Years	-96
5 to 10 Years -86	5 to 10 Years	-86
Over 10 Years -100	Over 10 Years	-100

Aspen Dental NPS vs. Competitors

Compared to its competitors, Aspen Dental's NPS is rated right above Heartland Dental Care, and is preceded by North American Dental Group.

COMPANY		NPS Score
	Pacific Dental Services	0
	Walgreens	-7
	Heartland Dental	-8
	Smile Brands	-30
	North American Dental Group	-57
	Aspen Dental	-77
	Heartland Dental Care	-78
	Kool Smiles	-100
	Great Expressions Dental Center	-100

Aspen Dental Customer Reviews

Out of the 49 Aspen Dental customer reviews 4 were positive and 45 were constructive. Aspen Dental customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

All Reviews

Positive Reviews

Constructive Reviews

Aspen Dental Customer Loyalty

55%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

55% of Aspen Dental users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

55%

45%

Aspen Dental Customer Loyalty Score by Gender

Female customers rated Aspen Dental's Customer Loyalty score 2% higher than Male customers.

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Male

52%

Yes

Female

54%

Yes

Aspen Dental Customer Loyalty Score by Ethnicity

Aspen Dental's Customer Loyalty score was rated the highest by Other customers, and the lowest by Native American customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

Hispanic or Latino

out of 100

African American/Black

out of 100

Asian or Pacific Islander

out of 100

Native American

out of 100

Other

Aspen Dental Customer Loyalty Score by Age

Aspen Dental's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.

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20%

40%

60%

80%

100%

Summary	Age	Score
18-25 66%	18-25	66%
26-30 82%	26-30	82%
31-35 53%	31-35	53%
36-40 48%	36-40	48%
41-45 66%	41-45	66%
46-50 55%	46-50	55%
51-55 51%	51-55	51%
56-60 63%	56-60	63%
61-65 52%	61-65	52%
66+ 44%	66+	44%

Aspen Dental Customer Loyalty Score by Usage

Aspen Dental's Customer Loyalty score was rated the highest by customers who have used Aspen Dental's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	44%
1 to 2 Years	55%
2 to 5 Years	72%
5 to 10 Years	82%
Over 10 Years	70%

Aspen Dental Customer Loyalty Score by Industry

Aspen Dental's Customer Loyalty score was rated the highest by Biotech and Pharmaceuticals industry customers, and the lowest by Marketing, Advertising and Research industry customers.

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Tech	38%
Accounting	38%
Aerospace and Aviation	33%
Architecture and Planning	55%
Arts and Entertainment	40%
Automotive and Transportation	10%
Banking and Financial Services	55%
Biotech and Pharmaceuticals	100%
Business and Consumer Services	49%
Construction	46%
Consumer Services	100%
Education	50%
Environmental Services	78%
Government and Public Policy	64%
Healthcare, Hospitals and Medicine	73%
Insurance	100%
Legal	55%
Manufacturing and Machinery	74%
Marketing, Advertising and Research	10%
Military and Defense	82%
Professional Services	70%
Public Relations and Communications	40%
Real Estate	40%
Retail	55%
Transportation	33%

Aspen Dental Customer Loyalty vs. Competitors

Compared to its competitors, Aspen Dental's Customer Loyalty score is rated right above Heartland Dental, and is preceded by Kool Smiles.

COMPANY		Customer Loyalty Score
	Great Expressions Dental Center	100%
	Smile Brands	81%
	Walgreens	75%
	Pacific Dental Services	71%
	Kool Smiles	68%
	Aspen Dental	55%
	Heartland Dental	54%
	North American Dental Group	49%
	Heartland Dental Care	10%

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Aspen Dental Product Quality

1.5/5

Aspen Dental has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.

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Aspen Dental Product Information

Aspen Dental’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Biotech and Pharmaceuticals industry rated Aspen Dental's product the highest. Reviewers from the Tech industry rated Aspen Dental the lowest at 1.5.

Website: http://www.aspendental.com

Company Size: 5,001-10,000 Employees

Industry

Healthcare, Hospitals and Medicine

Quick Insights into Aspen Dental Product Quality

Aspen Dental's Product Quality score was rated highest by customers from the Biotech and Pharmaceuticals industry, and rated lowest by customers from the Transportation industry.

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Ranked Aspen Dental Product Quality the Highest

Biotech and Pharmaceuticals	3
5 to 10 Years	1.7
26-30	1.6

Ranked Aspen Dental Product Quality the Lowest

Other	1.5
Over 10 Years	1.5
Transportation	1.5

Aspen Dental Product Quality Score by Gender

Aspen Dental's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.

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Male

1.5/5

Female

1.5/5

Aspen Dental Product Quality Score by Ethnicity

Aspen Dental's Product Quality score was rated 1.5 stars by both African American/Black and Other customers on Comparably.

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Summary	Ethnicity	Score
Caucasian 1.5	Caucasian	1.5
Hispanic or Latino 1.5	Hispanic or Latino	1.5
African American/Black 1.5	African American/Black	1.5
Asian or Pacific Islander 1.5	Asian or Pacific Islander	1.5
Native American 1.5	Native American	1.5
Other 1.5	Other	1.5

Aspen Dental Product Quality Score by Age

Aspen Dental's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.

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Summary	Age	Score
18-25 1.5	18-25	1.5
26-30 1.6	26-30	1.6
31-35 1.5	31-35	1.5
36-40 1.5	36-40	1.5
41-45 1.5	41-45	1.5
46-50 1.5	46-50	1.5
51-55 1.5	51-55	1.5
56-60 1.5	56-60	1.5
61-65 1.5	61-65	1.5
66+ 1.5	66+	1.5

Aspen Dental Product Quality Score by Usage

Aspen Dental's Product Quality score was rated the highest by customers who have used Aspen Dental's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	1.5
1 to 2 Years	1.5
2 to 5 Years	1.5
5 to 10 Years	1.7
Over 10 Years	1.5

Aspen Dental Product Quality Score by Industry

Aspen Dental's Product Quality score was rated the highest by Biotech and Pharmaceuticals industry customers, and the lowest by Transportation industry customers.

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Tech	1.5
Accounting	1.5
Aerospace and Aviation	1.5
Architecture and Planning	1.5
Arts and Entertainment	1.5
Automotive and Transportation	2.4
Banking and Financial Services	1.5
Biotech and Pharmaceuticals	3
Business and Consumer Services	1.5
Construction	1.5
Consumer Services	1.5
Education	1.5
Environmental Services	1.5
Government and Public Policy	1.8
Healthcare, Hospitals and Medicine	1.7
Insurance	1.5
Legal	1.5
Manufacturing and Machinery	1.5
Marketing, Advertising and Research	1.5
Military and Defense	1.5
Professional Services	1.5
Public Relations and Communications	1.5
Real Estate	1.5
Retail	1.5
Transportation	1.5

Aspen Dental Product Quality vs. Competitors

Compared to its competitors, Aspen Dental's Product Quality score is rated right above Great Expressions Dental Center, and is preceded by North American Dental Group.

COMPANY		Product Quality Score
	Pacific Dental Services	3.4/5
	Kool Smiles	3.3/5
	Walgreens	3.2/5
	Heartland Dental	3.1/5
	Heartland Dental Care	3/5
	Smile Brands	2.4/5
	North American Dental Group	2.3/5
	Aspen Dental	1.5/5
	Great Expressions Dental Center	1.5/5

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Aspen Dental Pricing

Aspen Dental ROI & Value For Money

1.5/5

Aspen Dental has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.

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Aspen Dental Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Biotech and Pharmaceuticals industry. The users from the Accounting industry think that they had the lowest ROI from Aspen Dental.

Quick Insights into Aspen Dental ROI

Aspen Dental's ROI score was rated highest by customers from the Biotech and Pharmaceuticals industry, and rated lowest by customers from the Transportation industry.

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Ranked Aspen Dental ROI the Highest

Biotech and Pharmaceuticals	2.5
26-30	1.7
5 to 10 Years	1.6

Ranked Aspen Dental ROI the Lowest

Other	1.5
Over 10 Years	1.5
Transportation	1.5

Aspen Dental ROI Score by Gender

Aspen Dental's ROI score was rated 1.5 by both Female and Male customers on Comparably.

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Male

1.5/5

Female

1.5/5

Aspen Dental ROI Score by Ethnicity

Aspen Dental's ROI score was rated 1.5 stars by both African American/Black and Other customers on Comparably.

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Summary	Ethnicity	Score
Caucasian 1.5	Caucasian	1.5
Hispanic or Latino 1.5	Hispanic or Latino	1.5
African American/Black 1.5	African American/Black	1.5
Asian or Pacific Islander 1.5	Asian or Pacific Islander	1.5
Native American 1.5	Native American	1.5
Other 1.5	Other	1.5

Aspen Dental ROI Score by Age

Aspen Dental's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.

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Summary	Age	Score
18-25 1.5	18-25	1.5
26-30 1.7	26-30	1.7
31-35 1.5	31-35	1.5
36-40 1.5	36-40	1.5
41-45 1.5	41-45	1.5
46-50 1.5	46-50	1.5
51-55 1.5	51-55	1.5
56-60 1.5	56-60	1.5
61-65 1.5	61-65	1.5
66+ 1.5	66+	1.5

Aspen Dental ROI Score by Usage

Aspen Dental's ROI score was rated the highest by customers who have used Aspen Dental's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	1.5
1 to 2 Years	1.5
2 to 5 Years	1.5
5 to 10 Years	1.6
Over 10 Years	1.5

Aspen Dental ROI Score by Industry

Aspen Dental's ROI score was rated the highest by Biotech and Pharmaceuticals industry customers, and the lowest by Transportation industry customers.

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Tech	1.5
Accounting	1.5
Aerospace and Aviation	1.5
Architecture and Planning	1.5
Arts and Entertainment	1.5
Automotive and Transportation	1.5
Banking and Financial Services	1.5
Biotech and Pharmaceuticals	2.5
Business and Consumer Services	1.7
Construction	1.5
Consumer Services	2.3
Education	1.5
Environmental Services	1.5
Government and Public Policy	1.5
Healthcare, Hospitals and Medicine	1.5
Insurance	1.5
Legal	2
Manufacturing and Machinery	1.5
Marketing, Advertising and Research	1.5
Military and Defense	1.5
Professional Services	1.5
Public Relations and Communications	1.5
Real Estate	1.5
Retail	1.5
Transportation	1.5

Aspen Dental Pricing vs. Competitors

Compared to its competitors, Aspen Dental's ROI score is rated right above Great Expressions Dental Center, and is preceded by Heartland Dental Care.

COMPANY		Pricing Score
	Pacific Dental Services	3.4/5
	Walgreens	3.1/5
	Heartland Dental	2.9/5
	Kool Smiles	2.9/5
	Smile Brands	2.6/5
	North American Dental Group	2.4/5
	Heartland Dental Care	2.2/5
	Aspen Dental	1.5/5
	Great Expressions Dental Center	1.5/5

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Aspen Dental Customer Satisfaction (CSAT)

Aspen Dental Customer Satisfaction (CSAT) Score

10 / 100

Aspen Dental has an overall Customer Satisfaction score of 10 rated by its users and customers.

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Very Satisfied	6%
Satisfied	4%
Neither Satisfied nor Dissatisfied	4%
Dissatisfied	12%
Very Dissatisfied	74%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

12%

Very Dissatisfied

74%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Aspen Dental Customer Satisfaction

Aspen Dental's Customer Satisfaction score was rated highest by customers from the Arts and Entertainment industry, and rated lowest by customers from the Transportation industry.

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Ranked Aspen Dental Customer Satisfaction the Highest

Arts and Entertainment	33%
18-25	24%
5 to 10 Years	15%

Ranked Aspen Dental Customer Satisfaction the Lowest

Native American	0%
Over 10 Years	0%
Transportation	0%

Aspen Dental Customer Satisfaction Score by Gender

Male customers rated Aspen Dental's Customer Satisfaction score 2 points higher than Female customers.

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9 / 100

Male

	Very Satisfied	6%
	Satisfied	3%
	Neither Satisfied nor Dissatisfied	4%
	Dissatisfied	10%
	Very Dissatisfied	77%

7 / 100

Female

	Very Satisfied	4%
	Satisfied	3%
	Neither Satisfied nor Dissatisfied	1%
	Dissatisfied	10%
	Very Dissatisfied	82%

Aspen Dental Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Aspen Dental's Customer Satisfaction (CSAT) score was rated 8% according to Caucasian users and customers.

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8 / 100

Very Satisfied	4%
Satisfied	4%
Neither Satisfied nor Dissatisfied	2%
Dissatisfied	7%
Very Dissatisfied	83%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

83%

CSAT according to Hispanic or Latino

Aspen Dental's Customer Satisfaction (CSAT) score was rated 10% according to Hispanic or Latino users and customers.

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10 / 100

Very Satisfied	10%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	10%
Very Dissatisfied	80%

Very Satisfied

10%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

10%

Very Dissatisfied

80%

CSAT according to African American/Black

Aspen Dental's Customer Satisfaction (CSAT) score was rated 12% according to African American/Black users and customers.

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12 / 100

Very Satisfied	12%
Satisfied	0%
Neither Satisfied nor Dissatisfied	2%
Dissatisfied	15%
Very Dissatisfied	71%

Very Satisfied

12%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

15%

Very Dissatisfied

71%

CSAT according to Asian or Pacific Islander

Aspen Dental's Customer Satisfaction (CSAT) score was rated 0% according to Asian or Pacific Islander users and customers.

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0 / 100

Very Satisfied	0%
Satisfied	0%
Neither Satisfied nor Dissatisfied	12%
Dissatisfied	13%
Very Dissatisfied	75%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

12%

Dissatisfied

13%

Very Dissatisfied

75%

CSAT according to Native American

Aspen Dental's Customer Satisfaction (CSAT) score was rated 0% according to Native American users and customers.

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0 / 100

Very Satisfied	0%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	100%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

100%

CSAT according to Other

Aspen Dental's Customer Satisfaction (CSAT) score was rated 6% according to Other users and customers.

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6 / 100

Very Satisfied	3%
Satisfied	3%
Neither Satisfied nor Dissatisfied	5%
Dissatisfied	18%
Very Dissatisfied	71%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

18%

Very Dissatisfied

71%

Aspen Dental Customer Satisfaction Score by Age

Aspen Dental's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.

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100

Breakdown

Age

Score

18-25

24%

26-30

24%

31-35

12%

36-40

41-45

46-50

51-55

13%

56-60

61-65

66+

Aspen Dental Customer Satisfaction Score by Usage

Aspen Dental's Customer Satisfaction score was rated the highest by customers who have used Aspen Dental's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	9
1 to 2 Years	6
2 to 5 Years	4
5 to 10 Years	15
Over 10 Years	0

Aspen Dental Customer Satisfaction Score by Industry

Aspen Dental's Customer Satisfaction score was rated the highest by Arts and Entertainment industry customers, and the lowest by Transportation industry customers.

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	"title": "Aspen Dental Customer Satisfaction Score by Industry",
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	"bars": [
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			"label": "Tech",
			"groupId": 104,
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			"groupId": 500,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Aspen Dental's Customer Satisfaction score is  rated by Automotive and Transportation customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Banking and Financial Services",
			"groupId": 501,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Aspen Dental's Customer Satisfaction score is  rated by Banking and Financial Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Biotech and Pharmaceuticals",
			"groupId": 503,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "Aspen Dental's Customer Satisfaction score is  rated by Biotech and Pharmaceuticals customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 33
		},
		{
			"label": "Business and Consumer Services",
			"groupId": 504,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Aspen Dental's Customer Satisfaction score is  rated by Business and Consumer Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Construction",
			"groupId": 510,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Aspen Dental's Customer Satisfaction score is  rated by Construction customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Consumer Services",
			"groupId": 514,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Aspen Dental's Customer Satisfaction score is  rated by Consumer Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Education",
			"groupId": 515,
			"score": 6,
			"stars": 0,
			"csatScore": 6,
			"text": "Aspen Dental's Customer Satisfaction score is  rated by Education customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 6
		},
		{
			"label": "Environmental Services",
			"groupId": 516,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Aspen Dental's Customer Satisfaction score is  rated by Environmental Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Government and Public Policy",
			"groupId": 521,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Aspen Dental's Customer Satisfaction score is  rated by Government and Public Policy customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Healthcare, Hospitals and Medicine",
			"groupId": 522,
			"score": 8,
			"stars": 0,
			"csatScore": 8,
			"text": "Aspen Dental's Customer Satisfaction score is  rated by Healthcare, Hospitals and Medicine customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 8
		},
		{
			"label": "Insurance",
			"groupId": 526,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Aspen Dental's Customer Satisfaction score is  rated by Insurance customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Legal",
			"groupId": 529,
			"score": 25,
			"stars": 0,
			"csatScore": 25,
			"text": "Aspen Dental's Customer Satisfaction score is  rated by Legal customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 25
		},
		{
			"label": "Manufacturing and Machinery",
			"groupId": 533,
			"score": 20,
			"stars": 0,
			"csatScore": 20,
			"text": "Aspen Dental's Customer Satisfaction score is  rated by Manufacturing and Machinery customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 20
		},
		{
			"label": "Marketing, Advertising and Research",
			"groupId": 535,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "Aspen Dental's Customer Satisfaction score is  rated by Marketing, Advertising and Research customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 33
		},
		{
			"label": "Military and Defense",
			"groupId": 538,
			"score": 10,
			"stars": 0,
			"csatScore": 10,
			"text": "Aspen Dental's Customer Satisfaction score is  rated by Military and Defense customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 10
		},
		{
			"label": "Professional Services",
			"groupId": 549,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Aspen Dental's Customer Satisfaction score is  rated by Professional Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Public Relations and Communications",
			"groupId": 550,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Aspen Dental's Customer Satisfaction score is  rated by Public Relations and Communications customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Real Estate",
			"groupId": 554,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Aspen Dental's Customer Satisfaction score is  rated by Real Estate customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Retail",
			"groupId": 559,
			"score": 25,
			"stars": 0,
			"csatScore": 25,
			"text": "Aspen Dental's Customer Satisfaction score is  rated by Retail customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 25
		},
		{
			"label": "Transportation",
			"groupId": 567,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Aspen Dental's Customer Satisfaction score is  rated by Transportation customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		}
	]
}

Tech	9
Accounting	5
Aerospace and Aviation	0
Architecture and Planning	0
Arts and Entertainment	33
Automotive and Transportation	0
Banking and Financial Services	0
Biotech and Pharmaceuticals	33
Business and Consumer Services	0
Construction	0
Consumer Services	0
Education	6
Environmental Services	0
Government and Public Policy	0
Healthcare, Hospitals and Medicine	8
Insurance	0
Legal	25
Manufacturing and Machinery	20
Marketing, Advertising and Research	33
Military and Defense	10
Professional Services	0
Public Relations and Communications	0
Real Estate	0
Retail	25
Transportation	0

Aspen Dental Customer Satisfaction vs. Competitors

Compared to its competitors, Aspen Dental's Customer Satisfaction score is rated right above Smile Brands, and is preceded by Kool Smiles.

COMPANY		Customer Satisfaction (CSAT) Score
	Heartland Dental Care	100%
	Heartland Dental	63%
	Pacific Dental Services	56%
	Walgreens	55%
	North American Dental Group	40%
	Kool Smiles	33%
	Aspen Dental	10%
	Smile Brands	0%
	Great Expressions Dental Center	0%

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Aspen Dental Customer Service

1.5/5

Aspen Dental has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.

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About Aspen Dental's Customer Service

Address

800 W Fulton St, Chicago, IL 60607

Website

http://www.aspendental.com

Phone Number

800-277-3633

Aspen Dental's Social Links

Quick Insights into Aspen Dental Customer Service

Aspen Dental's Customer Service score was rated highest by customers from the Legal industry, and rated lowest by customers from the Transportation industry.

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Ranked Aspen Dental Customer Service the Highest

Legal	2.2
1 to 2 Years	1.5
18-25	1.5

Ranked Aspen Dental Customer Service the Lowest

Other	1.5
Over 10 Years	1.5
Transportation	1.5

Aspen Dental Customer Service Score by Gender

Aspen Dental's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.

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Male

1.5/5

Female

1.5/5

Aspen Dental Customer Service Score by Ethnicity

Aspen Dental's Customer Service score was rated 1.5 stars by both African American/Black and Other customers on Comparably.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 1.5	Caucasian	1.5
Hispanic or Latino 1.5	Hispanic or Latino	1.5
African American/Black 1.5	African American/Black	1.5
Asian or Pacific Islander 1.5	Asian or Pacific Islander	1.5
Native American 1.5	Native American	1.5
Other 1.5	Other	1.5

Aspen Dental Customer Service Score by Age

Aspen Dental's Customer Service score was rated 1.5 stars by customers ages 18-25 and customers ages 66+ on Comparably.

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100

Summary	Age	Customer Service Score
18-25 1.5	18-25	1.5
26-30 1.5	26-30	1.5
31-35 1.5	31-35	1.5
36-40 1.5	36-40	1.5
41-45 1.5	41-45	1.5
46-50 1.5	46-50	1.5
51-55 1.5	51-55	1.5
56-60 1.5	56-60	1.5
61-65 1.5	61-65	1.5
66+ 1.5	66+	1.5

Aspen Dental Customer Service Score by Usage

Aspen Dental's Customer Service score was rated 1.5 stars by customers who have used Aspen Dental's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.

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Less than 1 Year	1.5
1 to 2 Years	1.5
2 to 5 Years	1.5
5 to 10 Years	1.5
Over 10 Years	1.5

Aspen Dental Customer Service Score by Industry

Aspen Dental's Customer Service score was rated the highest by Legal industry customers, and the lowest by Transportation industry customers.

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Tech	1.5
Accounting	1.5
Aerospace and Aviation	1.5
Architecture and Planning	1.5
Arts and Entertainment	1.5
Automotive and Transportation	1.5
Banking and Financial Services	1.5
Biotech and Pharmaceuticals	2.1
Business and Consumer Services	1.5
Construction	1.5
Consumer Services	1.5
Education	1.5
Environmental Services	1.5
Government and Public Policy	1.5
Healthcare, Hospitals and Medicine	1.7
Insurance	1.5
Legal	2.2
Manufacturing and Machinery	1.5
Marketing, Advertising and Research	1.5
Military and Defense	1.5
Professional Services	1.5
Public Relations and Communications	1.5
Real Estate	1.5
Retail	1.5
Transportation	1.5

Aspen Dental Customer Service vs. Competitors

Compared to its competitors, Aspen Dental's Customer Service score is rated right above Great Expressions Dental Center, and is preceded by Heartland Dental Care.

COMPANY		Customer Service Score
	Pacific Dental Services	3.4/5
	Heartland Dental	3.1/5
	Walgreens	3/5
	Kool Smiles	2.5/5
	North American Dental Group	2.4/5
	Smile Brands	2.3/5
	Heartland Dental Care	2.2/5
	Aspen Dental	1.5/5
	Great Expressions Dental Center	1.5/5

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Aspen Dental as an Employer

2.8/5

Aspen Dental has a 2.8/5 stars for its overall company culture rated by their employees

bottom

20%

CEO of Aspen Dental

Bob Fontana

In the Bottom 20% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Aspen Dental scored a -77 for Net Promoter Score and a -21 for Employee Net Promoter Score. NPS gauges how likely a customer of Aspen Dental would recommend the brand to a friend. ENPS measures how likely Aspen Dental employees would recommend working at Aspen Dental to a friend.

Net Promoter Score

-77

NPS Score

10%	Promoters
3%	Passive
87%	Detractors

Employee Net Promoter Score

-21

eNPS Score

32%	Promoters
15%	Passive
53%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail