33
NPS
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Wind River
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About Wind River's Brand
A global leader in delivering software for intelligent connected systems, Wind River offers a comprehensive, edge-to-cloud software portfolio designed to address the challenges and opportunities critical infrastructure companies face when evolving and modernizing their systems as they work to realize the full potential of IoT. Among its major competitors, Wind River is ranked in 2nd place for NPS while Red Hat is 1st, and VMware is 3rd.
Brand at a Glance
86%
Customer Loyalty
3.7/5
Product Quality
3.4/5
Pricing
4/5
Customer Service
Wind River Ranking
- #2 / 4 of its competitors
Wind River NPS
Wind River's Net Promoter Score (NPS) is a 33 with 53% Promoters, 27% Passives, and 20% Detractors. Net Promoter Score tracks whether Wind River's customers would recommend using the product based on a scale of -100 to 100.
Wind River Overall NPS
| 53% | Promoters |
|---|---|
| 27% | Passives |
| 20% | Detractors |
Wind River NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 -100 | Feb 2021 | -100 |
Mar 2022 33 | Mar 2022 | 33 |
May 2022 0 | May 2022 | 0 |
Jul 2022 0 | Jul 2022 | 0 |
Nov 2022 -17 | Nov 2022 | -17 |
Dec 2022 -1 | Dec 2022 | -1 |
Jun 2023 13 | Jun 2023 | 13 |
Aug 2023 27 | Aug 2023 | 27 |
Sep 2023 33 | Sep 2023 | 33 |
Feb 2024 38 | Feb 2024 | 38 |
Jun 2024 36 | Jun 2024 | 36 |
Jul 2024 33 | Jul 2024 | 33 |
How Other Brands Compare
Wind River is ranked second for NPS among its competitors. Red Hat and VMware come in first and third, with Peel coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Wind River NPS by Gender
Wind River's NPS was rated 67 by Male customers on Comparably.
Male
67
Wind River's NPS was rated 67 by Male customers on Comparably.
67%
Promoters
33%
Passives
0%
Detractors
Female
N/A
Wind River's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Wind River NPS vs. Competitors
Compared to its competitors, Wind River's NPS is rated right above VMware, and is preceded by Red Hat.
| COMPANY | NPS Score | |
|---|---|---|
 | Red Hat | 38 |
| Wind River | 33 |
 | VMware | 31 |
 | Peel | -100 |
Wind River Customer Reviews
Out of the 2 Wind River customer reviews 2 were positive and 0 were constructive. Wind River customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Wind River Customer Loyalty
86%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
86% of Wind River users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Wind River Customer Loyalty Score by Gender
Wind River's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
Wind River Customer Loyalty vs. Competitors
Compared to its competitors, Wind River's Customer Loyalty score is rated right above Red Hat.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Wind River | 86% |
| Red Hat | 79% |
| VMware | 79% |
| Peel | 10% |
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Wind River Product Quality
3.7/5
Wind River has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Wind River Product Information
Wind River’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.windriver.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Quick Insights into Wind River Product Quality
Wind River's Product Quality score was rated highest by Male customers.
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Ranked Wind River Product Quality the Highest
Wind River Product Quality Score by Gender
Wind River's Product Quality score was rated 5 by Male customers on Comparably.
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Male
5/5
Female
N/A
Wind River Product Quality vs. Competitors
Compared to its competitors, Wind River's Product Quality score is rated right above Peel, and is preceded by VMware.
| COMPANY | Product Quality Score | |
|---|---|---|
| Red Hat | 4/5 |
| VMware | 4/5 |
| Wind River | 3.7/5 |
| Peel | 1.5/5 |
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Wind River Pricing
Wind River ROI & Value For Money
3.4/5
Wind River has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Quick Insights into Wind River ROI
Wind River's ROI score was rated highest by Male customers.
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Ranked Wind River ROI the Highest
Wind River ROI Score by Gender
Wind River's ROI score was rated 4.8 by Male customers on Comparably.
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Male
4.8/5
Female
N/A
Wind River Pricing vs. Competitors
Compared to its competitors, Wind River's ROI score is rated right above Peel, and is preceded by VMware.
| COMPANY | Pricing Score | |
|---|---|---|
| Red Hat | 4/5 |
| VMware | 3.8/5 |
| Wind River | 3.4/5 |
| Peel | 1.5/5 |
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Wind River Customer Satisfaction (CSAT)
Wind River Customer Satisfaction (CSAT) Score
84 / 100
Wind River has an overall Customer Satisfaction score of 84 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
34%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
8%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Wind River Customer Satisfaction
Wind River's Customer Satisfaction score was rated highest by Male customers.
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Ranked Wind River Customer Satisfaction the Highest
Wind River Customer Satisfaction Score by Gender
Wind River's Customer Satisfaction score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Wind River.
100 / 100
MaleVery Satisfied | 100% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Wind River Customer Satisfaction vs. Competitors
Compared to its competitors, Wind River's Customer Satisfaction score is rated right above Red Hat.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Wind River | 84% |
| Red Hat | 76% |
| VMware | 76% |
| Peel | 0% |
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Wind River Customer Service
4/5
Wind River has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Wind River's Customer Service
Address
500 Wind River Way, Alameda, CA 94501
Website
http://www.windriver.com
Phone Number
(510) 748-4100
Wind River's Social Links
Quick Insights into Wind River Customer Service
Wind River's Customer Service score was rated highest by Male customers.
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Ranked Wind River Customer Service the Highest
Wind River Customer Service Score by Gender
Wind River's Customer Service score was rated 4.8 by Male customers on Comparably.
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Male
4.8/5
Female
N/A
Wind River Customer Service vs. Competitors
Compared to its competitors, Wind River's Customer Service score is rated right above VMware, and is preceded by Red Hat.
| COMPANY | Customer Service Score | |
|---|---|---|
| Red Hat | 4/5 |
| Wind River | 4/5 |
| VMware | 3.8/5 |
| Peel | 1.5/5 |
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Wind River as an Employer
4.3/5
Wind River has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Wind River scored a 33 for Net Promoter Score and a 49 for Employee Net Promoter Score. NPS gauges how likely a customer of Wind River would recommend the brand to a friend. ENPS measures how likely Wind River employees would recommend working at Wind River to a friend.
Net Promoter Score
33
NPS Score
| 53% | Promoters |
|---|---|
| 27% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
49
eNPS Score
| 66% | Promoters |
|---|---|
| 17% | Passive |
| 17% | Detractors |
