-33
NPS
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Winmark Corporation
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About Winmark Corporation's Brand
A renowned leader in franchise-owned businesses, Winmark Corporation has five award winning brands, in addition to consulting services and leasing solutions. Among its major competitors, Winmark Corporation is ranked in 3rd place for NPS while Mercari is 1st, and Poshmark is 2nd.Their current market cap is $709.55M
Brand at a Glance
47%
Customer Loyalty
3.3/5
Product Quality
3/5
Pricing
3.3/5
Customer Service
Winmark Corporation Ranking
- #3 / 4 of its competitors
Winmark Corporation NPS
Winmark Corporation's Net Promoter Score (NPS) is a -33 with 25% Promoters, 17% Passives, and 58% Detractors. Net Promoter Score tracks whether Winmark Corporation's customers would recommend using the product based on a scale of -100 to 100.
Winmark Corporation Overall NPS
| 25% | Promoters |
|---|---|
| 17% | Passives |
| 58% | Detractors |
Winmark Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 -100 | Mar 2021 | -100 |
Sep 2022 -100 | Sep 2022 | -100 |
Nov 2022 -33 | Nov 2022 | -33 |
Dec 2022 -50 | Dec 2022 | -50 |
May 2023 -40 | May 2023 | -40 |
Jun 2023 -51 | Jun 2023 | -51 |
Nov 2023 -37 | Nov 2023 | -37 |
Feb 2024 -30 | Feb 2024 | -30 |
Apr 2025 -36 | Apr 2025 | -36 |
Jul 2025 -33 | Jul 2025 | -33 |
How Other Brands Compare
Winmark Corporation is ranked third for NPS among its competitors. Mercari and Poshmark come in first and second, with Triton coming in at #4. Among those competitors, it is the second most valued company.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Winmark Corporation NPS vs. Competitors
Compared to its competitors, Winmark Corporation's NPS is rated right above Triton, and is preceded by Poshmark.
| COMPANY | NPS Score | |
|---|---|---|
 | Mercari | -8 |
 | Poshmark | -19 |
| Winmark Corporation | -33 |
 | Triton | -60 |
Winmark Corporation Customer Loyalty
47%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
47% of Winmark Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Winmark Corporation Customer Loyalty vs. Competitors
Compared to its competitors, Winmark Corporation's Customer Loyalty score is rated right below Triton.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Mercari | 79% |
| Poshmark | 74% |
| Triton | 65% |
| Winmark Corporation | 47% |
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Winmark Corporation Product Quality
3.3/5
Winmark Corporation has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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Winmark Corporation Product Information
Winmark Corporation’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Winmark Corporation Product Quality vs. Competitors
Compared to its competitors, Winmark Corporation's Product Quality score is rated right above Poshmark, and is preceded by Mercari.
| COMPANY | Product Quality Score | |
|---|---|---|
| Mercari | 3.4/5 |
| Winmark Corporation | 3.3/5 |
| Poshmark | 2.7/5 |
| Triton | 2.6/5 |
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Winmark Corporation Pricing
Winmark Corporation ROI & Value For Money
3/5
Winmark Corporation has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Winmark Corporation Pricing vs. Competitors
Compared to its competitors, Winmark Corporation's ROI score is rated right above Triton, and is preceded by Mercari.
| COMPANY | Pricing Score | |
|---|---|---|
| Mercari | 3.4/5 |
| Winmark Corporation | 3/5 |
| Triton | 3/5 |
| Poshmark | 2.8/5 |
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Winmark Corporation Customer Satisfaction (CSAT)
Winmark Corporation Customer Satisfaction (CSAT) Score
70 / 100
Winmark Corporation has an overall Customer Satisfaction score of 70 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
10%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Winmark Corporation Customer Satisfaction vs. Competitors
Compared to its competitors, Winmark Corporation's Customer Satisfaction score is rated right above Mercari.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Winmark Corporation | 70% |
| Mercari | 66% |
| Poshmark | 41% |
| Triton | 0% |
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Winmark Corporation Customer Service
3.3/5
Winmark Corporation has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Winmark Corporation's Customer Service
Address
605 U.S. Highway 169 North, Suite 400, Minneapolis, MN 55441
Website
http://www.winmarkcorporation.com
Winmark Corporation Customer Service vs. Competitors
Compared to its competitors, Winmark Corporation's Customer Service score is rated right above Mercari.
| COMPANY | Customer Service Score | |
|---|---|---|
| Winmark Corporation | 3.3/5 |
| Mercari | 3.1/5 |
| Triton | 2.9/5 |
| Poshmark | 2.5/5 |
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Winmark Corporation as an Employer
2.4/5
Winmark Corporation has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Winmark Corporation scored a -33 for Net Promoter Score and a -58 for Employee Net Promoter Score. NPS gauges how likely a customer of Winmark Corporation would recommend the brand to a friend. ENPS measures how likely Winmark Corporation employees would recommend working at Winmark Corporation to a friend.
Net Promoter Score
-33
NPS Score
| 25% | Promoters |
|---|---|
| 17% | Passive |
| 58% | Detractors |
Employee Net Promoter Score
-58
eNPS Score
| 19% | Promoters |
|---|---|
| 4% | Passive |
| 77% | Detractors |
