-8
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Mercari
Marketing or Exec? Claim Your Free Account
About Mercari's Brand
Mercari is the biggest community-powered shopping app from Japan, for anyone to buy and sell anything, from anywhere, in seconds. Among its major competitors, Mercari is ranked in 3rd place for NPS while Coupang is 1st, and eBay is 2nd.
Brand at a Glance
79%
Customer Loyalty
3.4/5
Product Quality
3.4/5
Pricing
3.1/5
Customer Service
Mercari Ranking
- #2 / 4 of its competitors
Mercari NPS
Mercari's Net Promoter Score (NPS) is a -8 with 39% Promoters, 14% Passives, and 47% Detractors. Net Promoter Score tracks whether Mercari's customers would recommend using the product based on a scale of -100 to 100.
Mercari Overall NPS
| 39% | Promoters |
|---|---|
| 14% | Passives |
| 47% | Detractors |
Mercari NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 5 | Jul 2022 | 5 |
Aug 2022 8 | Aug 2022 | 8 |
Sep 2022 3 | Sep 2022 | 3 |
Dec 2022 2 | Dec 2022 | 2 |
Feb 2023 4 | Feb 2023 | 4 |
Nov 2023 -1 | Nov 2023 | -1 |
Dec 2023 -4 | Dec 2023 | -4 |
Mar 2024 -4 | Mar 2024 | -4 |
May 2024 -6 | May 2024 | -6 |
Jun 2024 -5 | Jun 2024 | -5 |
Aug 2025 -7 | Aug 2025 | -7 |
Sep 2025 -9 | Sep 2025 | -9 |
How Other Brands Compare
Mercari is ranked second for NPS among its competitors. eBay and Poshmark come in first and third, with LINE Corporation coming in at #4.
Mercari |  Poshmark |  eBay |  LINE Corporation | |
| Global Ranking | #- | #343 | #- | #- |
| NPS | -8 | -19 | -5 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $600.00M | $42.17B | $12.22B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Mercari NPS by Gender
Female customers rated Mercari's NPS 17 points higher than Male customers.
Male
-1
Mercari's NPS was rated -1 by Male customers on Comparably.
37%
Promoters
25%
Passives
38%
Detractors
Female
16
Mercari's NPS was rated 16 by Female customers on Comparably.
58%
Promoters
0%
Passives
42%
Detractors
Mercari NPS by Ethnicity
Mercari's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
Asian or Pacific Islander 33 | Asian or Pacific Islander | 33 |
Mercari NPS by Age
Mercari's NPS was rated 0 points by customers ages 18-25 on Comparably.
Mercari NPS by Usage
Mercari's NPS was rated the highest by customers who have used Mercari's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -51 | Less than 1 Year | -51 |
1 to 2 Years 57 | 1 to 2 Years | 57 |
2 to 5 Years 60 | 2 to 5 Years | 60 |
Mercari Customer Reviews
Out of the 7 Mercari customer reviews 4 were positive and 3 were constructive. Mercari customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Mercari Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Mercari users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Mercari Customer Loyalty Score by Gender
Female customers rated Mercari's Customer Loyalty score 7% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Mercari.
Male
78%
Yes
Female
85%
Yes
Mercari Customer Loyalty Score by Ethnicity
Mercari's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Mercari.
89
out of 100
Caucasian
70
out of 100
Asian or Pacific Islander
Mercari Customer Loyalty Score by Age
Mercari's Customer Loyalty score was rated 46% by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Mercari.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 46% | 18-25 | 46% |
Mercari Customer Loyalty Score by Usage
Mercari's Customer Loyalty score was rated the highest by customers who have used Mercari's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Mercari Customer Loyalty vs. Competitors
Compared to its competitors, Mercari's Customer Loyalty score is rated right above Coupang.
Unlock Mercari Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Mercari Customer Loyalty vs. Competitors data and gain insights into your customers today.
Mercari Product Quality
3.4/5
Mercari has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Mercari's overall Product Quality score rated by its users and customers.
Mercari Product Information
Mercari’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://www.mercariapp.com/
- Company Size
- 51-200 Employees
Industry
Tech
Ecommerce and Marketplaces
Mobile App
SaaS
Quick Insights into Mercari Product Quality
Mercari's Product Quality score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers who have used Mercari's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Mercari's Product Quality.
Ranked Mercari Product Quality the Highest
Ranked Mercari Product Quality the Lowest
Mercari Product Quality Score by Gender
Female customers rated Mercari's Product Quality score 0.6 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Mercari.
Male
3/5
Female
3.6/5
Mercari Product Quality Score by Ethnicity
Mercari's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Mercari.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
Asian or Pacific Islander 4.2 | Asian or Pacific Islander | 4.2 |
Mercari Product Quality Score by Age
Mercari's Product Quality score was rated 3.6 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Mercari.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.6 | 18-25 | 3.6 |
Mercari Product Quality Score by Usage
Mercari's Product Quality score was rated the highest by customers who have used Mercari's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Mercari Product Quality vs. Competitors
Compared to its competitors, Mercari's Product Quality score is rated right above Winmark Corporation, and is preceded by Coupang.
Unlock Mercari Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Mercari Product Quality vs. Competitors data and gain insights into your customers today.
Mercari Pricing
Mercari ROI & Value For Money
3.4/5
Mercari has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Mercari's overall ROI score rated by its users and customers.
Quick Insights into Mercari ROI
Mercari's ROI score was rated highest by Asian or Pacific Islander customers, and rated lowest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Mercari's ROI score.
Ranked Mercari ROI the Highest
Ranked Mercari ROI the Lowest
Mercari ROI Score by Gender
Mercari's ROI score was rated 3.7 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Mercari.
Male
3.7/5
Female
3.7/5
Mercari ROI Score by Ethnicity
Mercari's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Mercari.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Asian or Pacific Islander 4.2 | Asian or Pacific Islander | 4.2 |
Mercari ROI Score by Usage
Mercari's ROI score was rated the highest by customers who have used Mercari's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Mercari Pricing vs. Competitors
Compared to its competitors, Mercari's ROI score is rated right above eBay, and is preceded by Coupang.
Unlock Mercari ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Mercari ROI vs. Competitors data and gain insights into your customers today.
Mercari Customer Satisfaction (CSAT)
Mercari Customer Satisfaction (CSAT) Score
66 / 100
Mercari has an overall Customer Satisfaction score of 66 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
26%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
6%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Mercari Customer Satisfaction
Mercari's Customer Satisfaction score was rated highest by customers who have used Mercari's products/services for 1 to 2 Years, and rated lowest by customers who have used Mercari's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Mercari's Customer Satisfaction.
Ranked Mercari Customer Satisfaction the Highest
Ranked Mercari Customer Satisfaction the Lowest
Mercari Customer Satisfaction Score by Gender
Male customers rated Mercari's Customer Satisfaction score 17 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Mercari.
72 / 100
MaleVery Satisfied | 29% | |
|---|---|---|
Satisfied | 43% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 28% |
55 / 100
FemaleVery Satisfied | 45% | |
|---|---|---|
Satisfied | 10% | |
Neither Satisfied nor Dissatisfied | 18% | |
Dissatisfied | 9% | |
Very Dissatisfied | 18% |
Mercari Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Mercari's Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Mercari.
50 / 100
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
0%
Very Dissatisfied
38%
CSAT according to Asian or Pacific Islander
Mercari's Customer Satisfaction (CSAT) score was rated 83% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Mercari.
83 / 100
Very Satisfied
50%
Satisfied
33%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
0%
Mercari Customer Satisfaction Score by Usage
Mercari's Customer Satisfaction score was rated the highest by customers who have used Mercari's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Mercari Customer Satisfaction vs. Competitors
Compared to its competitors, Mercari's Customer Satisfaction score is rated right above eBay, and is preceded by Winmark Corporation.
Unlock Mercari Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Mercari Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Mercari Customer Service
3.1/5
Mercari has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Mercari's overall Customer Service score rated by its users and customers.
About Mercari's Customer Service
Address
7-15-7 Roppongi new building 7F, Minato-ku, 106-0032 Japan
Website
http://www.mercariapp.com/
Quick Insights into Mercari Customer Service
Mercari's Customer Service score was rated highest by Asian or Pacific Islander customers, and rated lowest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Mercari's Customer Service score.
Ranked Mercari Customer Service the Highest
Ranked Mercari Customer Service the Lowest
Mercari Customer Service Score by Gender
Mercari's Customer Service score was rated 3.2 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Mercari.
Male
3.2/5
Female
3.2/5
Mercari Customer Service Score by Ethnicity
Mercari's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Mercari.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
Mercari Customer Service Score by Age
Mercari's Customer Service score was rated 3.8 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Mercari.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
Mercari Customer Service Score by Usage
Mercari's Customer Service score was rated the highest by customers who have used Mercari's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Mercari Customer Service vs. Competitors
Compared to its competitors, Mercari's Customer Service score is rated right above Poshmark, and is preceded by eBay.
Unlock Mercari Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Mercari Customer Service vs. Competitors data and gain insights into your customers today.
Mercari as an Employer
3.4/5
Mercari has a 3.4/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Mercari scored a -8 for Net Promoter Score and a 15 for Employee Net Promoter Score. NPS gauges how likely a customer of Mercari would recommend the brand to a friend. ENPS measures how likely Mercari employees would recommend working at Mercari to a friend.
Net Promoter Score
-8
NPS Score
| 39% | Promoters |
|---|---|
| 14% | Passive |
| 47% | Detractors |
Employee Net Promoter Score
15
eNPS Score
| 45% | Promoters |
|---|---|
| 25% | Passive |
| 30% | Detractors |
