Winn Dixie Stores NPS & Customer Reviews | Comparably
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Winn Dixie Stores
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About Winn Dixie Stores' Brand

Winn Dixie is a supermarket chain in Florida. Among its major competitors, Winn Dixie Stores is ranked in 3rd place for NPS while Publix Super Markets is 1st, and Walmart is 2nd. Overall, Winn Dixie Stores has a neutral social sentiment, when analyzing social media channels and online mentions.

Brand at a Glance

81%
Customer Loyalty
2.6/5
Product Quality
2.7/5
Pricing
2.6/5
Customer Service

Winn Dixie Stores Ranking

Winn Dixie Stores NPS

Winn Dixie Stores's Net Promoter Score (NPS) is a -26 with 33% Promoters, 8% Passives, and 59% Detractors. Net Promoter Score tracks whether Winn Dixie Stores's customers would recommend using the product based on a scale of -100 to 100.

Winn Dixie Stores Overall NPS

-26
NPS
33%Promoters
8%Passives
59%Detractors
Winn Dixie Stores Overall NPS

Winn Dixie Stores NPS Trend

-100
-50
0
50
100
Jun 2024
-32
Jun 2024-32
Jul 2024
-30
Jul 2024-30
Aug 2024
-32
Aug 2024-32
Sep 2024
-30
Sep 2024-30
Oct 2024
-29
Oct 2024-29
Nov 2024
-29
Nov 2024-29
Dec 2024
-28
Dec 2024-28
Jan 2025
-26
Jan 2025-26
Apr 2025
-25
Apr 2025-25
Aug 2025
-25
Aug 2025-25
Dec 2025
-25
Dec 2025-25
Jan 2026
-25
Jan 2026-25

How Other Brands Compare

Winn Dixie Stores is ranked third for NPS among its competitors. Publix Super Markets and Walmart come in first and second, with Save-A-Lot coming in at #4.

Winn Dixie Stores' Logo
Winn Dixie Stores
Walmart's Logo
Walmart
Publix Super Markets' Logo
Publix Super Markets
Save-A-Lot's Logo
Save-A-Lot
Global Ranking#-#104#246#-
NPS-26735-40
Social Sentiment Calculated by analyzing social media and other online mentionsNeutralNeutralNeutralNeutral
Valuation Updated every 24 hours for public companies-$382.64B--

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Winn Dixie Stores NPS by Gender

Female customers rated Winn Dixie Stores's NPS 9 points higher than Male customers.

Male

-48

Winn Dixie Stores's NPS was rated -48 by Male customers on Comparably.

22%
Promoters
8%
Passives
70%
Detractors

Female

-39

Winn Dixie Stores's NPS was rated -39 by Female customers on Comparably.

26%
Promoters
9%
Passives
65%
Detractors

Winn Dixie Stores NPS by Ethnicity

Winn Dixie Stores's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Native American customers.

-100
-50
0
50
100
Caucasian
-45
Caucasian-45
Hispanic or Latino
-42
Hispanic or Latino-42
African American/Black
-34
African American/Black-34
Asian or Pacific Islander
67
Asian or Pacific Islander67
Native American
-100
Native American-100
Other
-60
Other-60

Winn Dixie Stores NPS by Age

Winn Dixie Stores's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.

0
20
40
60
80
100
Promoters
62%
Passives
13%
Detractors
25%
18-2562%13%25%
Promoters
40%
Passives
0%
Detractors
60%
31-3540%0%60%
Promoters
0%
Passives
0%
Detractors
100%
36-400%0%100%
Promoters
0%
Passives
0%
Detractors
100%
41-450%0%100%
Promoters
22%
Passives
11%
Detractors
67%
46-5022%11%67%
Promoters
17%
Passives
8%
Detractors
75%
51-5517%8%75%
Promoters
20%
Passives
10%
Detractors
70%
56-6020%10%70%
Promoters
24%
Passives
5%
Detractors
71%
61-6524%5%71%
Promoters
20%
Passives
12%
Detractors
68%
66+20%12%68%

Winn Dixie Stores NPS by Usage

Winn Dixie Stores's NPS was rated the highest by customers who have used Winn Dixie Stores's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

-100
-50
0
50
100
Less than 1 Year
-51
Less than 1 Year-51
1 to 2 Years
-50
1 to 2 Years-50
2 to 5 Years
-30
2 to 5 Years-30
5 to 10 Years
-36
5 to 10 Years-36
Over 10 Years
-46
Over 10 Years-46

Winn Dixie Stores NPS vs. Competitors

Compared to its competitors, Winn Dixie Stores's NPS is rated right above Save-A-Lot, and is preceded by Walmart.

Winn Dixie Stores Customer Reviews

Out of the 20 Winn Dixie Stores customer reviews 7 were positive and 13 were constructive. Winn Dixie Stores customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

What can this brand most improve?
WHY INSIST ON SALE ITEMS AVAILABLE ONLY TO SMART PHONE USERS? I DO NOT HAVE THAT PHONE AND DO NOT WANT ONE! I WAS DENIED MY BIRTHDAY ICE CREAM BECAUSE I DID NOT HAVE A SMART PHONE! IS THIS FAIR TO A LONG TIME COSTUMER? I SENT AN EMAIL TO THE VILLAGES STORE. AND i TELEPHONED & SPOKE TO MGMT.
What do you value most about this brand?
Interest in meat products, like a specialty.
What do you value most about this brand?
Excellent customer service from Kim in Leesburg, VA. She is very professional, courteous. friendly, very knowledgeable and a valuable asset to the Winn Dixie Organization.
What can this brand most improve?
better customer service and training
What can this brand most improve?
Your prices went up more than other stores and your fuel points program went from excellent to virtually non existent, which Winn Dixie insultingly called an improvement. Winn Dixie is by far the most convenient store to me from the standpoint of location, but I use it only in emergency

Winn Dixie Stores Customer Loyalty

81%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

81% of Winn Dixie Stores users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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81
81%
19
19%
Winn Dixie Stores Customer Loyalty

Winn Dixie Stores Customer Loyalty Score by Gender

Female customers rated Winn Dixie Stores's Customer Loyalty score 5% higher than Male customers.

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Male
75%
Yes
Female
80%
Yes

Winn Dixie Stores Customer Loyalty Score by Ethnicity

Winn Dixie Stores's Customer Loyalty score was rated the highest by Native American customers, and the lowest by Asian or Pacific Islander customers.

% who answered "Yes"

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80
out of 100
Caucasian
78
out of 100
Hispanic or Latino
70
out of 100
African American/Black
40
out of 100
Asian or Pacific Islander
85
out of 100
Native American
73
out of 100
Other

Winn Dixie Stores Customer Loyalty Score by Age

Winn Dixie Stores's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 18-25.

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0
20%
40%
60%
80%
100%
18-25
55%
18-2555%
31-35
82%
31-3582%
36-40
70%
36-4070%
41-45
82%
41-4582%
46-50
70%
46-5070%
51-55
78%
51-5578%
56-60
82%
56-6082%
61-65
79%
61-6579%
66+
81%
66+81%

Winn Dixie Stores Customer Loyalty Score by Usage

Winn Dixie Stores's Customer Loyalty score was rated the highest by customers who have used Winn Dixie Stores's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
25%
1 to 2 Years
66%
2 to 5 Years
84%
5 to 10 Years
89%
Over 10 Years
81%

Winn Dixie Stores Customer Loyalty Score by Industry

Winn Dixie Stores's Customer Loyalty score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Consumer Goods industry customers.

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Tech
82%
Accounting
84%
Aerospace and Aviation
89%
Arts and Entertainment
70%
Business and Consumer Services
82%
Consumer Goods
70%
Consumer Services
85%
Education
74%
Healthcare, Hospitals and Medicine
100%
Hospitality
100%
Individual and Family Services
100%
Retail
82%

Winn Dixie Stores Customer Loyalty vs. Competitors

Compared to its competitors, Winn Dixie Stores's Customer Loyalty score is rated right above Walmart, and is preceded by Publix Super Markets.

COMPANYCustomer Loyalty Score
Publix Super Markets87%
Winn Dixie Stores81%
Walmart76%
Save-A-Lot74%

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Winn Dixie Stores Product Quality

2.6/5

Winn Dixie Stores has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.

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Winn Dixie Stores Product Information

Winn Dixie Stores’s product quality score is a 2.6 out of 5 as rated by its users and customers. Reviewers from the Retail industry rated Winn Dixie Stores's product the highest. Reviewers from the Accounting industry rated Winn Dixie Stores the lowest at 2.

Website
www.winn-dixie.com
Company Size
10,000+ Employees

Industry

Food and Beverages

Quick Insights into Winn Dixie Stores Product Quality

Winn Dixie Stores's Product Quality score was rated highest by customers from the Retail industry, and rated lowest by customers ages 36-40.

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Ranked Winn Dixie Stores Product Quality the Highest

Retail
3.8
Asian or Pacific Islander
3.5
18-25
3

Ranked Winn Dixie Stores Product Quality the Lowest

Individual and Family Services
1.6
Less than 1 Year
1.6
36-40
1.5

Winn Dixie Stores Product Quality Score by Gender

Male customers rated Winn Dixie Stores's Product Quality score 0.1 stars higher than Female customers.

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Male

2.4/5

Female

2.3/5

Winn Dixie Stores Product Quality Score by Ethnicity

Winn Dixie Stores's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

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0
1
2
3
4
5
Caucasian
2.2
Caucasian2.2
Hispanic or Latino
2.3
Hispanic or Latino2.3
African American/Black
2.9
African American/Black2.9
Asian or Pacific Islander
3.5
Asian or Pacific Islander3.5
Native American
2.4
Native American2.4
Other
2.2
Other2.2

Winn Dixie Stores Product Quality Score by Age

Winn Dixie Stores's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.

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0
1
2
3
4
5
18-25
3
18-253
31-35
2.1
31-352.1
36-40
1.5
36-401.5
41-45
1.8
41-451.8
46-50
2.5
46-502.5
51-55
2.4
51-552.4
56-60
1.9
56-601.9
61-65
2.5
61-652.5
66+
2.2
66+2.2

Winn Dixie Stores Product Quality Score by Usage

Winn Dixie Stores's Product Quality score was rated the highest by customers who have used Winn Dixie Stores's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
1.6
1 to 2 Years
2.2
2 to 5 Years
2.7
5 to 10 Years
2.6
Over 10 Years
2.2

Winn Dixie Stores Product Quality Score by Industry

Winn Dixie Stores's Product Quality score was rated the highest by Retail industry customers, and the lowest by Individual and Family Services industry customers.

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Tech
3.3
Accounting
2
Aerospace and Aviation
2.1
Arts and Entertainment
2
Business and Consumer Services
2.7
Consumer Goods
2.6
Consumer Services
1.7
Education
1.8
Healthcare, Hospitals and Medicine
2.5
Hospitality
1.6
Individual and Family Services
1.6
Retail
3.8

Winn Dixie Stores Product Quality vs. Competitors

Compared to its competitors, Winn Dixie Stores's Product Quality score is rated right above Save-A-Lot, and is preceded by Walmart.

COMPANYProduct Quality Score
Publix Super Markets4/5
Walmart3.5/5
Winn Dixie Stores2.6/5
Save-A-Lot2.4/5

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Winn Dixie Stores Pricing

Winn Dixie Stores ROI & Value For Money

2.7/5

Winn Dixie Stores has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.

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Winn Dixie Stores Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Individual and Family Services industry. The users from the Hospitality industry think that they had the lowest ROI from Winn Dixie Stores.

Quick Insights into Winn Dixie Stores ROI

Winn Dixie Stores's ROI score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers ages 36-40.

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Ranked Winn Dixie Stores ROI the Highest

Asian or Pacific Islander
4.3
Individual and Family Services
3.5
18-25
3.2

Ranked Winn Dixie Stores ROI the Lowest

Native American
1.8
Hospitality
1.6
36-40
1.5

Winn Dixie Stores ROI Score by Gender

Male customers rated Winn Dixie Stores's ROI score 0.2 stars higher than Female customers.

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Male

2.6/5

Female

2.4/5

Winn Dixie Stores ROI Score by Ethnicity

Winn Dixie Stores's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Native American customers.

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0
1
2
3
4
5
Caucasian
2.5
Caucasian2.5
Hispanic or Latino
2.2
Hispanic or Latino2.2
African American/Black
2.5
African American/Black2.5
Asian or Pacific Islander
4.3
Asian or Pacific Islander4.3
Native American
1.8
Native American1.8
Other
2.2
Other2.2

Winn Dixie Stores ROI Score by Age

Winn Dixie Stores's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.

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0
1
2
3
4
5
18-25
3.2
18-253.2
31-35
2.4
31-352.4
36-40
1.5
36-401.5
41-45
1.6
41-451.6
46-50
2.2
46-502.2
51-55
2.6
51-552.6
56-60
2.7
56-602.7
61-65
2.7
61-652.7
66+
2.4
66+2.4

Winn Dixie Stores ROI Score by Usage

Winn Dixie Stores's ROI score was rated the highest by customers who have used Winn Dixie Stores's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year
2.6
1 to 2 Years
2
2 to 5 Years
2.6
5 to 10 Years
2.5
Over 10 Years
2.5

Winn Dixie Stores ROI Score by Industry

Winn Dixie Stores's ROI score was rated the highest by Individual and Family Services industry customers, and the lowest by Hospitality industry customers.

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Tech
3
Accounting
2.2
Aerospace and Aviation
1.8
Arts and Entertainment
3.1
Business and Consumer Services
2.7
Consumer Goods
2.8
Consumer Services
1.9
Education
1.9
Healthcare, Hospitals and Medicine
2.5
Hospitality
1.6
Individual and Family Services
3.5
Retail
3.4

Winn Dixie Stores Pricing vs. Competitors

Compared to its competitors, Winn Dixie Stores's ROI score is rated right above Save-A-Lot, and is preceded by Walmart.

COMPANYPricing Score
Publix Super Markets3.7/5
Walmart3.5/5
Winn Dixie Stores2.7/5
Save-A-Lot2.5/5

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Winn Dixie Stores Customer Satisfaction (CSAT)

Winn Dixie Stores Customer Satisfaction (CSAT) Score

41 / 100

Winn Dixie Stores has an overall Customer Satisfaction score of 41 rated by its users and customers.

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Very Satisfied27%
Satisfied14%
Neither Satisfied nor Dissatisfied8%
Dissatisfied18%
Very Dissatisfied33%
Very Satisfied
27%
Satisfied
14%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
18%
Very Dissatisfied
33%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Winn Dixie Stores Customer Satisfaction

Winn Dixie Stores's Customer Satisfaction score was rated highest by customers from the Retail industry, and rated lowest by customers from the Hospitality industry.

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Ranked Winn Dixie Stores Customer Satisfaction the Highest

Retail
80%
Asian or Pacific Islander
66%
18-25
57%

Ranked Winn Dixie Stores Customer Satisfaction the Lowest

Less than 1 Year
20%
41-45
0%
Hospitality
0%

Winn Dixie Stores Customer Satisfaction Score by Gender

Male customers rated Winn Dixie Stores's Customer Satisfaction score 5 points higher than Female customers.

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38 / 100
Male
Very Satisfied
25%
Satisfied
13%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
23%
Very Dissatisfied
33%
33 / 100
Female
Very Satisfied
20%
Satisfied
13%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
12%
Very Dissatisfied
49%

Winn Dixie Stores Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Winn Dixie Stores' Customer Satisfaction (CSAT) score was rated 37% according to Caucasian users and customers.

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37 / 100
Very Satisfied22%
Satisfied15%
Neither Satisfied nor Dissatisfied3%
Dissatisfied16%
Very Dissatisfied44%
Very Satisfied
22%
Satisfied
15%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
16%
Very Dissatisfied
44%

CSAT according to Hispanic or Latino

Winn Dixie Stores' Customer Satisfaction (CSAT) score was rated 27% according to Hispanic or Latino users and customers.

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27 / 100
Very Satisfied18%
Satisfied9%
Neither Satisfied nor Dissatisfied0%
Dissatisfied36%
Very Dissatisfied37%
Very Satisfied
18%
Satisfied
9%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
36%
Very Dissatisfied
37%

CSAT according to African American/Black

Winn Dixie Stores' Customer Satisfaction (CSAT) score was rated 33% according to African American/Black users and customers.

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33 / 100
Very Satisfied33%
Satisfied0%
Neither Satisfied nor Dissatisfied17%
Dissatisfied17%
Very Dissatisfied33%
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
17%
Very Dissatisfied
33%

CSAT according to Asian or Pacific Islander

Winn Dixie Stores' Customer Satisfaction (CSAT) score was rated 66% according to Asian or Pacific Islander users and customers.

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66 / 100
Very Satisfied33%
Satisfied33%
Neither Satisfied nor Dissatisfied34%
Dissatisfied0%
Very Dissatisfied0%
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
34%
Dissatisfied
0%
Very Dissatisfied
0%

CSAT according to Native American

Winn Dixie Stores' Customer Satisfaction (CSAT) score was rated 33% according to Native American users and customers.

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33 / 100
Very Satisfied17%
Satisfied16%
Neither Satisfied nor Dissatisfied33%
Dissatisfied17%
Very Dissatisfied17%
Very Satisfied
17%
Satisfied
16%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
17%
Very Dissatisfied
17%

CSAT according to Other

Winn Dixie Stores' Customer Satisfaction (CSAT) score was rated 30% according to Other users and customers.

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30 / 100
Very Satisfied20%
Satisfied10%
Neither Satisfied nor Dissatisfied0%
Dissatisfied20%
Very Dissatisfied50%
Very Satisfied
20%
Satisfied
10%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
50%

Winn Dixie Stores Customer Satisfaction Score by Age

Winn Dixie Stores's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.

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0
20
40
60
80
100
18-25 CSAT Score
57%
Very Satisfied
43%
Satisfied
14%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
29%
18-2557%
31-35 CSAT Score
40%
Very Satisfied
40%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
40%
31-3540%
36-40 CSAT Score
0%
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
67%
36-400%
41-45 CSAT Score
0%
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
40%
Very Dissatisfied
40%
41-450%
46-50 CSAT Score
44%
Very Satisfied
22%
Satisfied
22%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
11%
Very Dissatisfied
34%
46-5044%
51-55 CSAT Score
27%
Very Satisfied
18%
Satisfied
9%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
18%
Very Dissatisfied
55%
51-5527%
56-60 CSAT Score
33%
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
22%
Very Dissatisfied
45%
56-6033%
61-65 CSAT Score
30%
Very Satisfied
20%
Satisfied
10%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
50%
61-6530%
66+ CSAT Score
39%
Very Satisfied
15%
Satisfied
24%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
18%
Very Dissatisfied
34%
66+39%

Winn Dixie Stores Customer Satisfaction Score by Usage

Winn Dixie Stores's Customer Satisfaction score was rated the highest by customers who have used Winn Dixie Stores's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
20
1 to 2 Years
36
2 to 5 Years
38
5 to 10 Years
38
Over 10 Years
35

Winn Dixie Stores Customer Satisfaction Score by Industry

Winn Dixie Stores's Customer Satisfaction score was rated the highest by Retail industry customers, and the lowest by Hospitality industry customers.

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Tech
40
Accounting
18
Aerospace and Aviation
17
Arts and Entertainment
20
Business and Consumer Services
20
Consumer Services
40
Education
20
Healthcare, Hospitals and Medicine
40
Hospitality
0
Individual and Family Services
33
Retail
80

Winn Dixie Stores Customer Satisfaction vs. Competitors

Compared to its competitors, Winn Dixie Stores's Customer Satisfaction score is rated right above Save-A-Lot, and is preceded by Walmart.

COMPANYCustomer Satisfaction (CSAT) Score
Publix Super Markets73%
Walmart66%
Winn Dixie Stores42%
Save-A-Lot29%

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Winn Dixie Stores Customer Service

2.6/5

Winn Dixie Stores has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.

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About Winn Dixie Stores's Customer Service

Address

Jacksonville, FL


Website

www.winn-dixie.com

Quick Insights into Winn Dixie Stores Customer Service

Winn Dixie Stores's Customer Service score was rated highest by Asian or Pacific Islander customers, and rated lowest by Native American customers.

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Ranked Winn Dixie Stores Customer Service the Highest

Asian or Pacific Islander
4.6
18-25
3.4
Retail
2.9

Ranked Winn Dixie Stores Customer Service the Lowest

36-40
1.5
Hospitality
1.5
Native American
1.5

Winn Dixie Stores Customer Service Score by Gender

Female customers rated Winn Dixie Stores's Customer Service score 0.2 stars higher than Male customers.

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Male

2/5

Female

2.2/5

Winn Dixie Stores Customer Service Score by Ethnicity

Winn Dixie Stores's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Native American customers.

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0
20
40
60
80
100
Caucasian
2.1
Caucasian2.1
Hispanic or Latino
2.3
Hispanic or Latino2.3
African American/Black
2.3
African American/Black2.3
Asian or Pacific Islander
4.6
Asian or Pacific Islander4.6
Native American
1.5
Native American1.5
Other
1.7
Other1.7

Winn Dixie Stores Customer Service Score by Age

Winn Dixie Stores's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.

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0
20
40
60
80
100
18-25
3.4
18-253.4
31-35
2.2
31-352.2
36-40
1.5
36-401.5
41-45
1.9
41-451.9
46-50
2
46-502
51-55
1.6
51-551.6
56-60
2.2
56-602.2
61-65
2
61-652
66+
2.2
66+2.2

Winn Dixie Stores Customer Service Score by Usage

Winn Dixie Stores's Customer Service score was rated the highest by customers who have used Winn Dixie Stores's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year
2.4
1 to 2 Years
1.7
2 to 5 Years
2.3
5 to 10 Years
2.3
Over 10 Years
2.1

Winn Dixie Stores Customer Service Score by Industry

Winn Dixie Stores's Customer Service score was rated the highest by Retail industry customers, and the lowest by Hospitality industry customers.

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Tech
2.4
Accounting
2
Aerospace and Aviation
1.8
Arts and Entertainment
2.6
Business and Consumer Services
1.5
Consumer Goods
2.5
Consumer Services
2.1
Education
1.8
Healthcare, Hospitals and Medicine
2.5
Hospitality
1.5
Individual and Family Services
2.6
Retail
2.9

Winn Dixie Stores Customer Service vs. Competitors

Compared to its competitors, Winn Dixie Stores's Customer Service score is rated right above Save-A-Lot, and is preceded by Walmart.

COMPANYCustomer Service Score
Publix Super Markets3.9/5
Walmart3.3/5
Winn Dixie Stores2.6/5
Save-A-Lot2.3/5

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Winn Dixie Stores as an Employer

2.7/5

Winn Dixie Stores has a 2.7/5 stars for its overall company culture rated by their employees

  Winn Dixie Stores CEO
bottom
15%
CEO of Winn Dixie Stores

In the Bottom 15% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Winn Dixie Stores scored a -26 for Net Promoter Score and a -28 for Employee Net Promoter Score. NPS gauges how likely a customer of Winn Dixie Stores would recommend the brand to a friend. ENPS measures how likely Winn Dixie Stores employees would recommend working at Winn Dixie Stores to a friend.

Net Promoter Score

-26
NPS Score
33%Promoters
8%Passive
59%Detractors

Employee Net Promoter Score

-28
eNPS Score
29%Promoters
14%Passive
57%Detractors

Global Ranking Snapshot

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