-100
NPS
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WisdomTree
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About WisdomTree's Brand
WisdomTree (R) is an innovative ETF sponsor, index developer, and asset manager that uses its own fundamentally weighted index methodology. Among its major competitors, WisdomTree is ranked in 5th place for NPS while MSCI is 1st, and Invesco is 2nd.Their current market cap is $966.31M
Brand at a Glance
10%
Customer Loyalty
3.4/5
Product Quality
4/5
Pricing
5/5
Customer Service
WisdomTree Ranking
- #4 / 4 of its competitors
WisdomTree NPS
WisdomTree's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether WisdomTree's customers would recommend using the product based on a scale of -100 to 100.
WisdomTree Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
WisdomTree NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 -100 | Jan 2023 | -100 |
How Other Brands Compare
WisdomTree is ranked #4 for NPS among its competitors. MSCI and Invesco come in first and second, with The Vanguard Group coming in at third. Among those competitors, it is the lowest valued company behind MSCI.
WisdomTree |  The Vanguard Group |  MSCI |  Invesco | |
| Global Ranking | #- | #250 | #- | #- |
| NPS | -100 | 5 | 11 | 6 |
| Valuation Updated every 24 hours for public companies | $966.31M | - | $35.75B | $11.58B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
WisdomTree NPS vs. Competitors
Compared to its competitors, WisdomTree's NPS is rated right below Spectral Capital.
| COMPANY | NPS Score | |
|---|---|---|
| MSCI | 11 |
| Invesco | 6 |
| The Vanguard Group | 5 |
 | VanEck | N/A |
 | Spectral Capital | -100 |
| WisdomTree | -100 |
WisdomTree Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of WisdomTree users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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WisdomTree Customer Loyalty vs. Competitors
Compared to its competitors, WisdomTree's Customer Loyalty score is rated right above VanEck, and is preceded by Invesco.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Spectral Capital | 100% |
| MSCI | 86% |
| The Vanguard Group | 81% |
| Invesco | 69% |
| WisdomTree | 10% |
| VanEck | N/A |
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WisdomTree Product Quality
3.4/5
WisdomTree has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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WisdomTree Product Information
WisdomTree’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://www.wisdomtree.com
- Company Size
- 51-200 Employees
Industry
Tech
FinTech
WisdomTree Product Quality vs. Competitors
Compared to its competitors, WisdomTree's Product Quality score is rated right above Invesco, and is preceded by The Vanguard Group.
| COMPANY | Product Quality Score | |
|---|---|---|
| MSCI | 4.1/5 |
| The Vanguard Group | 3.4/5 |
| WisdomTree | 3.4/5 |
| Invesco | 3.3/5 |
| Spectral Capital | 1.5/5 |
| VanEck | N/A |
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WisdomTree Pricing
WisdomTree ROI & Value For Money
4/5
WisdomTree has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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WisdomTree Pricing vs. Competitors
Compared to its competitors, WisdomTree's ROI score is rated right above MSCI.
| COMPANY | Pricing Score | |
|---|---|---|
| WisdomTree | 4/5 |
| MSCI | 3.7/5 |
| The Vanguard Group | 3.5/5 |
| Invesco | 3.5/5 |
| Spectral Capital | 1.5/5 |
| VanEck | N/A |
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WisdomTree Customer Satisfaction (CSAT)
WisdomTree Customer Satisfaction (CSAT) Score
100 / 100
WisdomTree has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
WisdomTree Customer Satisfaction vs. Competitors
Compared to its competitors, WisdomTree's Customer Satisfaction score is rated right above MSCI.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| WisdomTree | 100% |
| MSCI | 78% |
| Invesco | 66% |
| The Vanguard Group | 50% |
| Spectral Capital | 0% |
| VanEck | 0% |
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WisdomTree Customer Service
5/5
WisdomTree has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About WisdomTree's Customer Service
Address
380 Madison Avenue 21st Floor, New York City, NY 10017
Website
http://www.wisdomtree.com
Phone Number
212-801-2080
WisdomTree Customer Service vs. Competitors
Compared to its competitors, WisdomTree's Customer Service score is rated right above MSCI.
| COMPANY | Customer Service Score | |
|---|---|---|
| WisdomTree | 5/5 |
| MSCI | 3.9/5 |
| Invesco | 3.6/5 |
| The Vanguard Group | 3.2/5 |
| Spectral Capital | 1.5/5 |
| VanEck | N/A |
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