0
NPS
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Workhuman
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About Workhuman's Brand
Innovation. Determination. Imagination. Respect. At Workhuman®, these are the values our humans live and breathe each day to leave our Spark on the world: making work more human for every person on the planet. We’re committed to Pioneering the Human Workplace™ – helping customers build work cultures where employees feel valued, respected, and seen. We strive to be the model of this new workplace. Here, equity exists and we make sure all our humans feel recognized, like they belong, and that they’re part of meaningful work that positively impacts co-workers, customers, and the world. Among its major competitors, Workhuman is ranked in 5th place for NPS while Amazon is 1st, and Salesforce is 2nd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Workhuman Ranking
- #4 / 4 of its competitors
Workhuman NPS
Workhuman's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Workhuman's customers would recommend using the product based on a scale of -100 to 100.
Workhuman Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Workhuman NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2024 -100 | Mar 2024 | -100 |
Sep 2024 0 | Sep 2024 | 0 |
How Other Brands Compare
Workhuman is ranked #4 for NPS among its competitors. Amazon and HubSpot come in first and second, with Oracle coming in at third.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Workhuman NPS vs. Competitors
Compared to its competitors, Workhuman's NPS is rated right below Oracle.
| COMPANY | NPS Score | |
|---|---|---|
 | Amazon | 49 |
 | Salesforce | 36 |
 | HubSpot | 35 |
 | Oracle | 11 |
| Workhuman | 0 |
Workhuman Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Workhuman users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Workhuman Customer Loyalty vs. Competitors
Compared to its competitors, Workhuman's Customer Loyalty score is rated right above Amazon.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Workhuman | 100% |
| Amazon | 89% |
| HubSpot | 79% |
| Salesforce | 75% |
| Oracle | 72% |
Unlock Workhuman Customer Loyalty vs. Competitors Data
VS
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Workhuman Product Quality
5/5
Workhuman has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Workhuman Product Information
Workhuman’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.workhuman.com
- Company Size
- 501-1,000 Employees
Industry
Tech
SaaS
Workhuman Product Quality vs. Competitors
Compared to its competitors, Workhuman's Product Quality score is rated right above Amazon.
| COMPANY | Product Quality Score | |
|---|---|---|
| Workhuman | 5/5 |
| Amazon | 4.2/5 |
| HubSpot | 4.2/5 |
| Salesforce | 4/5 |
| Oracle | 3.7/5 |
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Workhuman Pricing
Workhuman ROI & Value For Money
5/5
Workhuman has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Workhuman Pricing vs. Competitors
Compared to its competitors, Workhuman's ROI score is rated right above Amazon.
| COMPANY | Pricing Score | |
|---|---|---|
| Workhuman | 5/5 |
| Amazon | 4.1/5 |
| Salesforce | 4/5 |
| HubSpot | 4/5 |
| Oracle | 3.7/5 |
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VS
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Workhuman Customer Service
5/5
Workhuman has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Workhuman's Customer Service
Address
19 Beckett Way, 12 Ireland
Website
http://www.workhuman.com
Workhuman's Social Links
Workhuman Customer Service vs. Competitors
Compared to its competitors, Workhuman's Customer Service score is rated right above Amazon.
| COMPANY | Customer Service Score | |
|---|---|---|
| Workhuman | 5/5 |
| Amazon | 4.2/5 |
| HubSpot | 4.1/5 |
| Salesforce | 4/5 |
| Oracle | 3.6/5 |
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Workhuman as an Employer
4.8/5
Workhuman has a 4.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Workhuman scored a 0 for Net Promoter Score and a 73 for Employee Net Promoter Score. NPS gauges how likely a customer of Workhuman would recommend the brand to a friend. ENPS measures how likely Workhuman employees would recommend working at Workhuman to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
73
eNPS Score
| 81% | Promoters |
|---|---|
| 11% | Passive |
| 8% | Detractors |
