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NPS
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WorldLink
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About WorldLink's Brand
From AI/ML to next-generation communications, WorldLink is the engine driving transformation for the world's leading enterprises, bringing top talent, skills, and technology expertise together to power the next generation of innovations. Among its major competitors, WorldLink is ranked in 3rd place for NPS while Accenture (Global) is 1st, and Slalom Consulting is 2nd.
Brand at a Glance
90%
Customer Loyalty
4.1/5
Product Quality
3.3/5
Pricing
3.7/5
Customer Service
WorldLink Ranking
- #3 / 4 of its competitors
WorldLink NPS
WorldLink's Net Promoter Score (NPS) is a 0 with 44% Promoters, 12% Passives, and 44% Detractors. Net Promoter Score tracks whether WorldLink's customers would recommend using the product based on a scale of -100 to 100.
WorldLink Overall NPS
| 44% | Promoters |
|---|---|
| 12% | Passives |
| 44% | Detractors |
WorldLink NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 -100 | Mar 2022 | -100 |
Nov 2022 0 | Nov 2022 | 0 |
Feb 2023 33 | Feb 2023 | 33 |
Aug 2023 20 | Aug 2023 | 20 |
Apr 2024 17 | Apr 2024 | 17 |
Dec 2024 13 | Dec 2024 | 13 |
Apr 2025 0 | Apr 2025 | 0 |
How Other Brands Compare
WorldLink is ranked third for NPS among its competitors. Accenture (Global) and Slalom Consulting come in first and second, with TEKsystems coming in at #4.
WorldLink |  Slalom Consulting |  Accenture (Global) |  TEKsystems | |
| Global Ranking | #- | #561 | #807 | #- |
| NPS | 0 | 23 | 28 | -3 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | - | $168.12B | $67.99M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
WorldLink NPS vs. Competitors
Compared to its competitors, WorldLink's NPS is rated right above Systems America, and is preceded by Slalom Consulting.
| COMPANY | NPS Score | |
|---|---|---|
| Accenture (Global) | 28 |
| Slalom Consulting | 23 |
| WorldLink | 0 |
 | Systems America | N/A |
| TEKsystems | -3 |
WorldLink Customer Loyalty
90%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
90% of WorldLink users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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WorldLink Customer Loyalty vs. Competitors
Compared to its competitors, WorldLink's Customer Loyalty score is rated right above Accenture (Global).
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| WorldLink | 90% |
| Accenture (Global) | 75% |
| Slalom Consulting | 75% |
| TEKsystems | 71% |
| Systems America | N/A |
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WorldLink Product Quality
4.1/5
WorldLink has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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WorldLink Product Information
WorldLink’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- https://worldlink-us.com/
- Company Size
- 201-500 Employees
Industry
Consulting
WorldLink Product Quality vs. Competitors
Compared to its competitors, WorldLink's Product Quality score is rated right above Accenture (Global).
| COMPANY | Product Quality Score | |
|---|---|---|
| WorldLink | 4.1/5 |
| Accenture (Global) | 3.9/5 |
| Slalom Consulting | 3.8/5 |
| TEKsystems | 3.3/5 |
| Systems America | N/A |
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WorldLink Pricing
WorldLink ROI & Value For Money
3.3/5
WorldLink has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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WorldLink Pricing vs. Competitors
Compared to its competitors, WorldLink's ROI score is rated right above Systems America, and is preceded by TEKsystems.
| COMPANY | Pricing Score | |
|---|---|---|
| Slalom Consulting | 4/5 |
| Accenture (Global) | 3.8/5 |
| TEKsystems | 3.6/5 |
| WorldLink | 3.3/5 |
| Systems America | N/A |
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WorldLink Customer Satisfaction (CSAT)
WorldLink Customer Satisfaction (CSAT) Score
86 / 100
WorldLink has an overall Customer Satisfaction score of 86 rated by its users and customers.
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Very Satisfied
57%
Satisfied
29%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
WorldLink Customer Satisfaction vs. Competitors
Compared to its competitors, WorldLink's Customer Satisfaction score is rated right above Accenture (Global).
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| WorldLink | 86% |
| Accenture (Global) | 77% |
| Slalom Consulting | 70% |
| TEKsystems | 62% |
| Systems America | 0% |
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WorldLink Customer Service
3.7/5
WorldLink has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About WorldLink's Customer Service
Address
3880 Parkwood Blvd, 204, Frisco, TX 75034
Website
https://worldlink-us.com/
Phone Number
9726713434
WorldLink's Social Links
WorldLink Customer Service vs. Competitors
Compared to its competitors, WorldLink's Customer Service score is rated right above TEKsystems, and is preceded by Slalom Consulting.
| COMPANY | Customer Service Score | |
|---|---|---|
| Accenture (Global) | 4/5 |
| Slalom Consulting | 4/5 |
| WorldLink | 3.7/5 |
| TEKsystems | 3.5/5 |
| Systems America | N/A |
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WorldLink as an Employer
4.6/5
WorldLink has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
WorldLink scored a 0 for Net Promoter Score and a 43 for Employee Net Promoter Score. NPS gauges how likely a customer of WorldLink would recommend the brand to a friend. ENPS measures how likely WorldLink employees would recommend working at WorldLink to a friend.
Net Promoter Score
0
NPS Score
| 44% | Promoters |
|---|---|
| 12% | Passive |
| 44% | Detractors |
Employee Net Promoter Score
43
eNPS Score
| 66% | Promoters |
|---|---|
| 11% | Passive |
| 23% | Detractors |
