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NPS
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XFX
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About XFX's Brand
XFX is a division of PINE Technology Holdings Limited, a leading manufacturer and marketer of innovative solutions. Among its major competitors, XFX is ranked in 5th place for NPS while AMD is 1st, and EVGA is 2nd.
Brand at a Glance
72%
Customer Loyalty
3.1/5
Product Quality
2.9/5
Pricing
3/5
Customer Service
XFX Ranking
- #4 / 4 of its competitors
XFX NPS
XFX's Net Promoter Score (NPS) is a -1 with 37% Promoters, 25% Passives, and 38% Detractors. Net Promoter Score tracks whether XFX's customers would recommend using the product based on a scale of -100 to 100.
XFX Overall NPS
| 37% | Promoters |
|---|---|
| 25% | Passives |
| 38% | Detractors |
XFX NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2020 -100 | Apr 2020 | -100 |
Mar 2021 25 | Mar 2021 | 25 |
Sep 2021 0 | Sep 2021 | 0 |
Dec 2022 17 | Dec 2022 | 17 |
Nov 2023 -1 | Nov 2023 | -1 |
Jan 2026 0 | Jan 2026 | 0 |
How Other Brands Compare
XFX is ranked #4 for NPS among its competitors. AMD and EVGA come in first and second, with Corsair Components, Inc coming in at third.
XFX |  AMD |  Corsair Components, Inc |  EVGA | |
| Global Ranking | #- | #53 | #720 | #- |
| NPS | -1 | 44 | 30 | 44 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $98.91B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
XFX NPS by Gender
XFX's NPS was rated -25 by Male customers on Comparably.
Male
-25
XFX's NPS was rated -25 by Male customers on Comparably.
25%
Promoters
25%
Passives
50%
Detractors
Female
N/A
XFX's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
XFX NPS by Age
XFX's NPS was rated 34 points by customers ages 18-25 on Comparably.
XFX NPS vs. Competitors
Compared to its competitors, XFX's NPS is rated right below Corsair Components, Inc.
| COMPANY | NPS Score | |
|---|---|---|
| AMD | 44 |
| EVGA | 44 |
 | MSI | 34 |
| Corsair Components, Inc | 30 |
| XFX | -1 |
XFX Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of XFX users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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XFX Customer Loyalty Score by Gender
XFX's Customer Loyalty score was rated 78 by Male customers on Comparably.
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Male
78%
Yes
Female
N/A
Yes
XFX Customer Loyalty Score by Age
XFX's Customer Loyalty score was rated 70% by customers ages 18-25 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 70% | 18-25 | 70% |
XFX Customer Loyalty Score by Industry
XFX's Customer Loyalty score was rated 100% by Tech industry customers.
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XFX Customer Loyalty vs. Competitors
Compared to its competitors, XFX's Customer Loyalty score is rated right below Corsair Components, Inc.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| EVGA | 82% |
| AMD | 79% |
| MSI | 77% |
| Corsair Components, Inc | 75% |
| XFX | 72% |
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XFX Product Quality
3.1/5
XFX has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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XFX Product Information
XFX’s product quality score is a 3.1 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated XFX's product the highest.
- Website
- http://xfxforce.com/
- Company Size
- 501-1,000 Employees
Quick Insights into XFX Product Quality
XFX's Product Quality score was rated highest by customers from the Tech industry.
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Ranked XFX Product Quality the Highest
XFX Product Quality Score by Gender
XFX's Product Quality score was rated 2.2 by Male customers on Comparably.
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Male
2.2/5
Female
N/A
XFX Product Quality Score by Age
XFX's Product Quality score was rated 3.1 stars by customers ages 18-25 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.1 | 18-25 | 3.1 |
XFX Product Quality Score by Industry
XFX's Product Quality score was rated 4.3 stars by Tech industry customers.
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XFX Product Quality vs. Competitors
Compared to its competitors, XFX's Product Quality score is rated right below MSI.
| COMPANY | Product Quality Score | |
|---|---|---|
| EVGA | 4.4/5 |
| AMD | 4.1/5 |
| Corsair Components, Inc | 4/5 |
| MSI | 4/5 |
| XFX | 3.1/5 |
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XFX Pricing
XFX ROI & Value For Money
2.9/5
XFX has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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XFX Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into XFX ROI
XFX's ROI score was rated highest by customers from the Tech industry.
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Ranked XFX ROI the Highest
XFX ROI Score by Gender
XFX's ROI score was rated 2.5 by Male customers on Comparably.
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Male
2.5/5
Female
N/A
XFX ROI Score by Age
XFX's ROI score was rated 3 stars by customers ages 18-25 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3 | 18-25 | 3 |
XFX ROI Score by Industry
XFX's ROI score was rated 4.3 stars by Tech industry customers.
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XFX Pricing vs. Competitors
Compared to its competitors, XFX's ROI score is rated right below MSI.
| COMPANY | Pricing Score | |
|---|---|---|
| AMD | 4.1/5 |
| EVGA | 4.1/5 |
| Corsair Components, Inc | 3.9/5 |
| MSI | 3.7/5 |
| XFX | 2.9/5 |
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XFX Customer Satisfaction (CSAT)
XFX Customer Satisfaction (CSAT) Score
33 / 100
XFX has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
XFX Customer Satisfaction vs. Competitors
Compared to its competitors, XFX's Customer Satisfaction score is rated right below MSI.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| AMD | 81% |
| EVGA | 81% |
| Corsair Components, Inc | 76% |
| MSI | 64% |
| XFX | 33% |
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XFX Customer Service
3/5
XFX has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About XFX's Customer Service
Address
2134 S. Green Privado, Ontario, CA
Website
http://xfxforce.com/
Phone Number
+1 (800) 880-3225
Quick Insights into XFX Customer Service
XFX's Customer Service score was rated highest by customers from the Tech industry.
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Ranked XFX Customer Service the Highest
XFX Customer Service Score by Gender
XFX's Customer Service score was rated 1.9 by Male customers on Comparably.
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Male
1.9/5
Female
N/A
XFX Customer Service Score by Age
XFX's Customer Service score was rated 3 stars by customers ages 18-25 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3 | 18-25 | 3 |
XFX Customer Service Score by Industry
XFX's Customer Service score was rated 3.8 stars by Tech industry customers.
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XFX Customer Service vs. Competitors
Compared to its competitors, XFX's Customer Service score is rated right below MSI.
| COMPANY | Customer Service Score | |
|---|---|---|
| EVGA | 4.2/5 |
| AMD | 4.1/5 |
| Corsair Components, Inc | 3.9/5 |
| MSI | 3.6/5 |
| XFX | 3/5 |
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XFX as an Employer
2.8/5
XFX has a 2.8/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
XFX scored a -1 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of XFX would recommend the brand to a friend. ENPS measures how likely XFX employees would recommend working at XFX to a friend.
Net Promoter Score
-1
NPS Score
| 37% | Promoters |
|---|---|
| 25% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
-1
eNPS Score
| 37% | Promoters |
|---|---|
| 25% | Passive |
| 38% | Detractors |
