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NPS
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Xome
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About Xome's Brand
Xome is a vision for an entirely new way to buy & sell homes. Xome digitally connects major touch-points in the real estate process. Among its major competitors, Xome is ranked in 4th place for NPS while Zillow is 1st, and Redfin is 2nd.
Brand at a Glance
54%
Customer Loyalty
2.8/5
Product Quality
2.7/5
Pricing
2.7/5
Customer Service
Xome Ranking
- #4 / 4 of its competitors
Xome NPS
Xome's Net Promoter Score (NPS) is a 0 with 43% Promoters, 14% Passives, and 43% Detractors. Net Promoter Score tracks whether Xome's customers would recommend using the product based on a scale of -100 to 100.
Xome Overall NPS
| 43% | Promoters |
|---|---|
| 14% | Passives |
| 43% | Detractors |
Xome NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2020 100 | Oct 2020 | 100 |
Nov 2020 0 | Nov 2020 | 0 |
Dec 2020 -33 | Dec 2020 | -33 |
Jul 2021 -25 | Jul 2021 | -25 |
May 2022 0 | May 2022 | 0 |
Jun 2022 17 | Jun 2022 | 17 |
Oct 2023 -1 | Oct 2023 | -1 |
How Other Brands Compare
Xome is ranked #4 for NPS among its competitors. Zillow and Redfin come in first and second, with Realtor.com coming in at third.
Xome |  Zillow |  Realtor.com |  Redfin | |
| Global Ranking | #- | #189 | #248 | #447 |
| NPS | 0 | 17 | 0 | 6 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | - | $31.40B | $14.98B | $9.89B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Xome NPS vs. Competitors
Compared to its competitors, Xome's NPS is rated right below Realtor.com.
| COMPANY | NPS Score | |
|---|---|---|
| Zillow | 17 |
| Redfin | 6 |
| Realtor.com | 0 |
| Xome | 0 |
Xome Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of Xome users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Xome Customer Loyalty vs. Competitors
Compared to its competitors, Xome's Customer Loyalty score is rated right below Realtor.com.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Redfin | 75% |
| Zillow | 73% |
| Realtor.com | 72% |
| Xome | 54% |
Unlock Xome Customer Loyalty vs. Competitors Data
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Xome Product Quality
2.8/5
Xome has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
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Xome Product Information
Xome’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Website
- https://www.xome.com/
- Company Size
- 1,001-5,000 Employees
Xome Product Quality vs. Competitors
Compared to its competitors, Xome's Product Quality score is rated right below Realtor.com.
| COMPANY | Product Quality Score | |
|---|---|---|
| Zillow | 3.6/5 |
| Redfin | 3.6/5 |
| Realtor.com | 3/5 |
| Xome | 2.8/5 |
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Xome Pricing
Xome ROI & Value For Money
2.7/5
Xome has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Xome Pricing vs. Competitors
Compared to its competitors, Xome's ROI score is rated right below Realtor.com.
| COMPANY | Pricing Score | |
|---|---|---|
| Zillow | 3.5/5 |
| Redfin | 3.5/5 |
| Realtor.com | 2.7/5 |
| Xome | 2.7/5 |
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Xome Customer Satisfaction (CSAT)
Xome Customer Satisfaction (CSAT) Score
50 / 100
Xome has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Xome Customer Satisfaction vs. Competitors
Compared to its competitors, Xome's Customer Satisfaction score is rated right above Realtor.com, and is preceded by Zillow.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Redfin | 62% |
| Zillow | 58% |
| Xome | 50% |
| Realtor.com | 40% |
Unlock Xome Customer Satisfaction vs. Competitors Data
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Sign Up for Brand Profile PRO to get the full Xome Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Xome Customer Service
2.7/5
Xome has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About Xome's Customer Service
Website
https://www.xome.com/
Phone Number
844-400-9663
Xome Customer Service vs. Competitors
Compared to its competitors, Xome's Customer Service score is rated right below Realtor.com.
| COMPANY | Customer Service Score | |
|---|---|---|
| Redfin | 3.6/5 |
| Zillow | 3.5/5 |
| Realtor.com | 2.7/5 |
| Xome | 2.7/5 |
Unlock Xome Customer Service vs. Competitors Data
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Xome as an Employer
2.8/5
Xome has a 2.8/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Xome scored a 0 for Net Promoter Score and a -40 for Employee Net Promoter Score. NPS gauges how likely a customer of Xome would recommend the brand to a friend. ENPS measures how likely Xome employees would recommend working at Xome to a friend.
Net Promoter Score
0
NPS Score
| 43% | Promoters |
|---|---|
| 14% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
-40
eNPS Score
| 20% | Promoters |
|---|---|
| 20% | Passive |
| 60% | Detractors |
