34
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
YKK AP
Marketing or Exec? Claim Your Free Account
About YKK AP's Brand
YKK AP America manufactures well-designed commercial fenestration solutions and residential vinyl windows and doors. Among its major competitors, YKK AP is ranked in 3rd place for NPS while Enclos is 1st, and Chick-fil-A is 2nd.
Brand at a Glance
100%
Customer Loyalty
4.1/5
Product Quality
3.5/5
Pricing
5/5
Customer Service
YKK AP Ranking
- #2 / 4 of its competitors
YKK AP NPS
YKK AP's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether YKK AP's customers would recommend using the product based on a scale of -100 to 100.
YKK AP Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
YKK AP NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 -100 | Jun 2022 | -100 |
Jul 2022 0 | Jul 2022 | 0 |
Feb 2024 33 | Feb 2024 | 33 |
How Other Brands Compare
YKK AP is ranked second for NPS among its competitors. Chick-fil-A and Oldcastle come in first and third, with Coral coming in at #4.
YKK AP |  Chick-fil-A |  Oldcastle |  Coral | |
| Global Ranking | #- | #3 | #- | #- |
| NPS | 34 | 55 | -2 | -100 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | - | $1.34B | $39.15M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
YKK AP Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of YKK AP users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
YKK AP Customer Loyalty vs. Competitors
Compared to its competitors, YKK AP's Customer Loyalty score is rated right above Coral.
Unlock YKK AP Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full YKK AP Customer Loyalty vs. Competitors data and gain insights into your customers today.
YKK AP Product Quality
4.1/5
YKK AP has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock YKK AP's overall Product Quality score rated by its users and customers.
YKK AP Product Information
YKK AP’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://www.ykkap.com
- Company Size
- 501-1,000 Employees
Industry
Manufacturing and Machinery
YKK AP Product Quality vs. Competitors
Compared to its competitors, YKK AP's Product Quality score is rated right above Enclos, and is preceded by Chick-fil-A.
Unlock YKK AP Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full YKK AP Product Quality vs. Competitors data and gain insights into your customers today.
YKK AP Pricing
YKK AP ROI & Value For Money
3.5/5
YKK AP has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock YKK AP's overall ROI score rated by its users and customers.
YKK AP Pricing vs. Competitors
Compared to its competitors, YKK AP's ROI score is rated right above Oldcastle, and is preceded by Kawneer.
Unlock YKK AP ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full YKK AP ROI vs. Competitors data and gain insights into your customers today.
YKK AP Customer Satisfaction (CSAT)
YKK AP Customer Satisfaction (CSAT) Score
67 / 100
YKK AP has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
YKK AP Customer Satisfaction vs. Competitors
Compared to its competitors, YKK AP's Customer Satisfaction score is rated right above Kawneer, and is preceded by Allegion.
Unlock YKK AP Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full YKK AP Customer Satisfaction vs. Competitors data and gain insights into your customers today.
YKK AP Customer Service
5/5
YKK AP has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock YKK AP's overall Customer Service score rated by its users and customers.
About YKK AP's Customer Service
Address
270 Riverside Parkway, Suite 100, Atlanta, GA 30168
Website
http://www.ykkap.com
Phone Number
6788386055
YKK AP Customer Service vs. Competitors
Compared to its competitors, YKK AP's Customer Service score is rated right above Enclos.
Unlock YKK AP Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full YKK AP Customer Service vs. Competitors data and gain insights into your customers today.
YKK AP as an Employer
3.4/5
YKK AP has a 3.4/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
YKK AP scored a 34 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of YKK AP would recommend the brand to a friend. ENPS measures how likely YKK AP employees would recommend working at YKK AP to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 31% | Promoters |
|---|---|
| 38% | Passive |
| 31% | Detractors |
