-72
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
YRC Freight
Marketing or Exec? Claim Your Free Account
About YRC Freight's Brand
Among its major competitors, YRC Freight is ranked in 6th place for NPS while Exel is 1st, and Oracle is 2nd.Their current valuation is $272.27M
Brand at a Glance
57%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
YRC Freight Ranking
- #4 / 4 of its competitors
YRC Freight NPS
YRC Freight's Net Promoter Score (NPS) is a -72 with 13% Promoters, 2% Passives, and 85% Detractors. Net Promoter Score tracks whether YRC Freight's customers would recommend using the product based on a scale of -100 to 100.
YRC Freight Overall NPS
| 13% | Promoters |
|---|---|
| 2% | Passives |
| 85% | Detractors |
YRC Freight NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2023 -82 | Mar 2023 | -82 |
Apr 2023 -82 | Apr 2023 | -82 |
May 2023 -80 | May 2023 | -80 |
Jun 2023 -80 | Jun 2023 | -80 |
Jul 2023 -78 | Jul 2023 | -78 |
Aug 2023 -76 | Aug 2023 | -76 |
Oct 2023 -74 | Oct 2023 | -74 |
Jan 2024 -74 | Jan 2024 | -74 |
Apr 2024 -76 | Apr 2024 | -76 |
Jul 2024 -76 | Jul 2024 | -76 |
Aug 2024 -74 | Aug 2024 | -74 |
Jan 2025 -73 | Jan 2025 | -73 |
How Other Brands Compare
YRC Freight is ranked #4 for NPS among its competitors. Exel and Oracle come in first and second, with XPO coming in at third. Among those competitors, it is the lowest valued company behind Oracle.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
YRC Freight NPS by Gender
Male customers rated YRC Freight's NPS 12 points higher than Female customers.
Male
-88
YRC Freight's NPS was rated -88 by Male customers on Comparably.
6%
Promoters
0%
Passives
94%
Detractors
Female
-100
YRC Freight's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
YRC Freight NPS by Ethnicity
YRC Freight's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -94 | Caucasian | -94 |
African American/Black -100 | African American/Black | -100 |
Other -100 | Other | -100 |
YRC Freight NPS by Age
YRC Freight's NPS was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
YRC Freight NPS by Usage
YRC Freight's NPS was rated the highest by customers who have used YRC Freight's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
1 to 2 Years -100 | 1 to 2 Years | -100 |
2 to 5 Years -76 | 2 to 5 Years | -76 |
5 to 10 Years -100 | 5 to 10 Years | -100 |
Over 10 Years -78 | Over 10 Years | -78 |
YRC Freight NPS vs. Competitors
Compared to its competitors, YRC Freight's NPS is rated right below XPO.
| COMPANY | NPS Score | |
|---|---|---|
 | Exel | 100 |
 | Oracle | 11 |
 | Kenco | 8 |
 | Fedex Supply Chain | 7 |
 | XPO | -38 |
| YRC Freight | -72 |
YRC Freight Customer Reviews
Out of the 12 YRC Freight customer reviews 1 was positive and 11 were constructive. YRC Freight customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
YRC Freight Customer Loyalty
57%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
57% of YRC Freight users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
YRC Freight Customer Loyalty Score by Gender
Female customers rated YRC Freight's Customer Loyalty score 3% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of YRC Freight.
Male
52%
Yes
Female
55%
Yes
YRC Freight Customer Loyalty Score by Ethnicity
YRC Freight's Customer Loyalty score was rated the highest by Other customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of YRC Freight.
52
out of 100
Caucasian
40
out of 100
African American/Black
61
out of 100
Other
YRC Freight Customer Loyalty Score by Age
YRC Freight's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of YRC Freight.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 46% | 36-40 | 46% |
46-50 52% | 46-50 | 52% |
51-55 63% | 51-55 | 63% |
56-60 55% | 56-60 | 55% |
66+ 40% | 66+ | 40% |
YRC Freight Customer Loyalty Score by Usage
YRC Freight's Customer Loyalty score was rated the highest by customers who have used YRC Freight's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
YRC Freight Customer Loyalty Score by Industry
YRC Freight's Customer Loyalty score was rated the highest by Manufacturing and Machinery industry customers, and the lowest by Logistics and Supply Chain industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
YRC Freight Customer Loyalty vs. Competitors
Compared to its competitors, YRC Freight's Customer Loyalty score is rated right above XPO, and is preceded by Kenco.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Fedex Supply Chain | 84% |
| Oracle | 72% |
| Kenco | 71% |
| YRC Freight | 57% |
| XPO | 54% |
| Exel | N/A |
Unlock YRC Freight Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full YRC Freight Customer Loyalty vs. Competitors data and gain insights into your customers today.
YRC Freight Product Quality
1.5/5
YRC Freight has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock YRC Freight's overall Product Quality score rated by its users and customers.
YRC Freight Product Information
YRC Freight’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Construction industry rated YRC Freight's product the highest.
- Website
- http://yrc.com/
- Company Size
- 10,000+ Employees
Quick Insights into YRC Freight Product Quality
YRC Freight's Product Quality score was rated highest by customers ages 51-55, and rated lowest by customers from the Wholesale industry.
Sign Up to unlock insights into how customers have ranked YRC Freight's Product Quality.
Ranked YRC Freight Product Quality the Highest
Ranked YRC Freight Product Quality the Lowest
YRC Freight Product Quality Score by Gender
YRC Freight's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of YRC Freight.
Male
1.5/5
Female
1.5/5
YRC Freight Product Quality Score by Ethnicity
YRC Freight's Product Quality score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of YRC Freight.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
YRC Freight Product Quality Score by Age
YRC Freight's Product Quality score was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of YRC Freight.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 1.5 | 36-40 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.6 | 51-55 | 1.6 |
56-60 1.5 | 56-60 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
YRC Freight Product Quality Score by Usage
YRC Freight's Product Quality score was rated 1.5 stars by customers who have used YRC Freight's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
YRC Freight Product Quality Score by Industry
YRC Freight's Product Quality score was rated 1.5 stars by both Construction and Wholesale industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
YRC Freight Product Quality vs. Competitors
Compared to its competitors, YRC Freight's Product Quality score is rated right below XPO.
| COMPANY | Product Quality Score | |
|---|---|---|
| Exel | 4/5 |
| Oracle | 3.7/5 |
| Kenco | 3.5/5 |
| Fedex Supply Chain | 3.1/5 |
| XPO | 2.4/5 |
| YRC Freight | 1.5/5 |
Unlock YRC Freight Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full YRC Freight Product Quality vs. Competitors data and gain insights into your customers today.
YRC Freight Pricing
YRC Freight ROI & Value For Money
1.5/5
YRC Freight has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock YRC Freight's overall ROI score rated by its users and customers.
YRC Freight Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Construction industry.
Quick Insights into YRC Freight ROI
YRC Freight's ROI score was rated highest by customers ages 51-55, and rated lowest by customers from the Wholesale industry.
Sign Up to unlock insights into how customers have ranked YRC Freight's ROI score.
Ranked YRC Freight ROI the Highest
Ranked YRC Freight ROI the Lowest
YRC Freight ROI Score by Gender
YRC Freight's ROI score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of YRC Freight.
Male
1.5/5
Female
1.5/5
YRC Freight ROI Score by Ethnicity
YRC Freight's ROI score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of YRC Freight.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
YRC Freight ROI Score by Age
YRC Freight's ROI score was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of YRC Freight.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 1.5 | 36-40 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.8 | 51-55 | 1.8 |
56-60 1.5 | 56-60 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
YRC Freight ROI Score by Usage
YRC Freight's ROI score was rated 1.5 stars by customers who have used YRC Freight's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
YRC Freight ROI Score by Industry
YRC Freight's ROI score was rated 1.5 stars by both Construction and Wholesale industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
YRC Freight Pricing vs. Competitors
Compared to its competitors, YRC Freight's ROI score is rated right below XPO.
| COMPANY | Pricing Score | |
|---|---|---|
| Exel | 5/5 |
| Oracle | 3.7/5 |
| Kenco | 3.5/5 |
| Fedex Supply Chain | 3.1/5 |
| XPO | 2.2/5 |
| YRC Freight | 1.5/5 |
Unlock YRC Freight ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full YRC Freight ROI vs. Competitors data and gain insights into your customers today.
YRC Freight Customer Satisfaction (CSAT)
YRC Freight Customer Satisfaction (CSAT) Score
15 / 100
YRC Freight has an overall Customer Satisfaction score of 15 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
8%
Satisfied
7%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
5%
Very Dissatisfied
76%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into YRC Freight Customer Satisfaction
YRC Freight's Customer Satisfaction score was rated highest by customers ages 51-55, and rated lowest by customers who have used YRC Freight's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked YRC Freight's Customer Satisfaction.
Ranked YRC Freight Customer Satisfaction the Highest
Ranked YRC Freight Customer Satisfaction the Lowest
YRC Freight Customer Satisfaction Score by Gender
Male customers rated YRC Freight's Customer Satisfaction score 0 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of YRC Freight.
10 / 100
MaleVery Satisfied | 7% | |
|---|---|---|
Satisfied | 3% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 3% | |
Very Dissatisfied | 87% |
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 100% |
YRC Freight Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
YRC Freight's Customer Satisfaction (CSAT) score was rated 7% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of YRC Freight.
7 / 100
Very Satisfied
7%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
3%
Very Dissatisfied
90%
CSAT according to African American/Black
YRC Freight's Customer Satisfaction (CSAT) score was rated 0% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of YRC Freight.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
CSAT according to Other
YRC Freight's Customer Satisfaction (CSAT) score was rated 14% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of YRC Freight.
14 / 100
Very Satisfied
0%
Satisfied
14%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
72%
YRC Freight Customer Satisfaction Score by Age
YRC Freight's Customer Satisfaction score was rated the highest by customers ages 51-55, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of YRC Freight.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 0% | |||||||||||||||
| 46-50 | 0% | |||||||||||||||
| 51-55 | 18% | |||||||||||||||
| 56-60 | 0% | |||||||||||||||
| 66+ | 16% |
YRC Freight Customer Satisfaction Score by Usage
YRC Freight's Customer Satisfaction score was rated the highest by customers who have used YRC Freight's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
YRC Freight Customer Satisfaction Score by Industry
YRC Freight's Customer Satisfaction score was rated 0 points by both Construction and Manufacturing and Machinery industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "YRC Freight Customer Satisfaction Score by Industry",
"text": "YRC Freight's Customer Satisfaction score was rated 0 points by both Construction and Manufacturing and Machinery industry customers.",
"bars": [
{
"label": "Construction",
"groupId": 510,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "YRC Freight's Customer Satisfaction score is rated by Construction customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 0
},
{
"label": "Logistics and Supply Chain",
"groupId": 531,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "YRC Freight's Customer Satisfaction score is rated by Logistics and Supply Chain customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 0
},
{
"label": "Manufacturing and Machinery",
"groupId": 533,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "YRC Freight's Customer Satisfaction score is rated by Manufacturing and Machinery customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 0
}
]
}YRC Freight Customer Satisfaction vs. Competitors
Compared to its competitors, YRC Freight's Customer Satisfaction score is rated right below XPO.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Exel | 100% |
| Oracle | 67% |
| Kenco | 56% |
| Fedex Supply Chain | 56% |
| XPO | 37% |
| YRC Freight | 15% |
Unlock YRC Freight Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full YRC Freight Customer Satisfaction vs. Competitors data and gain insights into your customers today.
YRC Freight Customer Service
1.5/5
YRC Freight has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock YRC Freight's overall Customer Service score rated by its users and customers.
About YRC Freight's Customer Service
Website
http://yrc.com/
Quick Insights into YRC Freight Customer Service
YRC Freight's Customer Service score was rated highest by customers who have used YRC Freight's products/services for 2 to 5 Years, and rated lowest by customers from the Wholesale industry.
Sign Up to unlock insights into how customers have ranked YRC Freight's Customer Service score.
Ranked YRC Freight Customer Service the Highest
Ranked YRC Freight Customer Service the Lowest
YRC Freight Customer Service Score by Gender
YRC Freight's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of YRC Freight.
Male
1.5/5
Female
1.5/5
YRC Freight Customer Service Score by Ethnicity
YRC Freight's Customer Service score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of YRC Freight.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
YRC Freight Customer Service Score by Age
YRC Freight's Customer Service score was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of YRC Freight.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 1.5 | 36-40 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.6 | 51-55 | 1.6 |
56-60 1.5 | 56-60 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
YRC Freight Customer Service Score by Usage
YRC Freight's Customer Service score was rated the highest by customers who have used YRC Freight's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
YRC Freight Customer Service Score by Industry
YRC Freight's Customer Service score was rated 1.5 stars by both Construction and Wholesale industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
YRC Freight Customer Service vs. Competitors
Compared to its competitors, YRC Freight's Customer Service score is rated right above Exel, and is preceded by XPO.
| COMPANY | Customer Service Score | |
|---|---|---|
| Oracle | 3.6/5 |
| Kenco | 3.5/5 |
| Fedex Supply Chain | 2.8/5 |
| XPO | 2.1/5 |
| YRC Freight | 1.5/5 |
| Exel | N/A |
Unlock YRC Freight Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full YRC Freight Customer Service vs. Competitors data and gain insights into your customers today.
YRC Freight as an Employer
2.3/5
YRC Freight has a 2.3/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
YRC Freight scored a -72 for Net Promoter Score and a -42 for Employee Net Promoter Score. NPS gauges how likely a customer of YRC Freight would recommend the brand to a friend. ENPS measures how likely YRC Freight employees would recommend working at YRC Freight to a friend.
Net Promoter Score
-72
NPS Score
| 13% | Promoters |
|---|---|
| 2% | Passive |
| 85% | Detractors |
Employee Net Promoter Score
-42
eNPS Score
| 23% | Promoters |
|---|---|
| 12% | Passive |
| 65% | Detractors |
