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NPS
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Yummly
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About Yummly's Brand
Yummly is changing the game on how people experience the cooking journey. We make it happen by collaborating, ditching the egos, and having a good time. Among its major competitors, Yummly is ranked in 2nd place for NPS while MrOwl is 1st, and Yelp is 3rd.
Brand at a Glance
100%
Customer Loyalty
3.8/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
Yummly Ranking
- #2 / 4 of its competitors
Yummly NPS
Yummly's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Yummly's customers would recommend using the product based on a scale of -100 to 100.
Yummly Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Yummly NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2020 100 | Apr 2020 | 100 |
Apr 2021 0 | Apr 2021 | 0 |
How Other Brands Compare
Yummly is ranked second for NPS among its competitors. MrOwl and Yelp come in first and third, with RealScout coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Yummly Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Yummly users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Yummly Customer Loyalty vs. Competitors
Compared to its competitors, Yummly's Customer Loyalty score is rated right above SideChef, and is preceded by MrOwl.
Unlock Yummly Customer Loyalty vs. Competitors Data
VS
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Yummly Product Quality
3.8/5
Yummly has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Yummly Product Information
Yummly’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://www.yummly.com
- Company Size
- 51-200 Employees
Industry
Tech
Consumer Services
Ecommerce and Marketplaces
Food and Beverages
Yummly Product Quality vs. Competitors
Compared to its competitors, Yummly's Product Quality score is rated right above Yelp, and is preceded by MrOwl.
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VS
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Yummly Pricing
Yummly ROI & Value For Money
3.7/5
Yummly has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Yummly Pricing vs. Competitors
Compared to its competitors, Yummly's ROI score is rated right above RealScout, and is preceded by Epicurious.
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Yummly Customer Service
3.7/5
Yummly has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Yummly's Customer Service
Address
610 Walnut St, Redwood City, CA 94063
Website
http://www.yummly.com
Phone Number
650-648-3463
Yummly Customer Service vs. Competitors
Compared to its competitors, Yummly's Customer Service score is rated right above SideChef, and is preceded by Epicurious.
Unlock Yummly Customer Service vs. Competitors Data
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Consumer vs. Employees
Yummly scored a 0 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Yummly would recommend the brand to a friend. ENPS measures how likely Yummly employees would recommend working at Yummly to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
