-15
NPS
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RealScout
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About RealScout's Brand
Among its major competitors, RealScout is ranked in 4th place for NPS while Zillow is 1st, and Redfin is 2nd.
Brand at a Glance
72%
Customer Loyalty
3.2/5
Product Quality
3.4/5
Pricing
3.3/5
Customer Service
RealScout Ranking
- #4 / 4 of its competitors
RealScout NPS
RealScout's Net Promoter Score (NPS) is a -15 with 31% Promoters, 23% Passives, and 46% Detractors. Net Promoter Score tracks whether RealScout's customers would recommend using the product based on a scale of -100 to 100.
RealScout Overall NPS
| 31% | Promoters |
|---|---|
| 23% | Passives |
| 46% | Detractors |
RealScout NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 -100 | Jan 2022 | -100 |
Jul 2022 -100 | Jul 2022 | -100 |
Jun 2023 -100 | Jun 2023 | -100 |
Jul 2023 -100 | Jul 2023 | -100 |
Aug 2023 -60 | Aug 2023 | -60 |
Jan 2024 -50 | Jan 2024 | -50 |
Mar 2024 -33 | Mar 2024 | -33 |
Apr 2024 -20 | Apr 2024 | -20 |
May 2024 -27 | May 2024 | -27 |
Sep 2024 -17 | Sep 2024 | -17 |
May 2025 -16 | May 2025 | -16 |
How Other Brands Compare
RealScout is ranked #4 for NPS among its competitors. Zillow and Redfin come in first and second, with Yelp coming in at third.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
RealScout Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of RealScout users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
RealScout Customer Loyalty vs. Competitors
Compared to its competitors, RealScout's Customer Loyalty score is rated right above Yelp, and is preceded by Zillow.
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RealScout Product Quality
3.2/5
RealScout has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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RealScout Product Information
RealScout’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.RealScout.com
- Company Size
- 11-50 Employees
Industry
Tech
RealScout Product Quality vs. Competitors
Compared to its competitors, RealScout's Product Quality score is rated right above Zumper, and is preceded by Yelp.
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RealScout Pricing
RealScout ROI & Value For Money
3.4/5
RealScout has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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RealScout Pricing vs. Competitors
Compared to its competitors, RealScout's ROI score is rated right above Yelp, and is preceded by Redfin.
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RealScout Customer Satisfaction (CSAT)
RealScout Customer Satisfaction (CSAT) Score
66 / 100
RealScout has an overall Customer Satisfaction score of 66 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
11%
Very Dissatisfied
11%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
RealScout Customer Satisfaction vs. Competitors
Compared to its competitors, RealScout's Customer Satisfaction score is rated right above Redfin.
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RealScout Customer Service
3.3/5
RealScout has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About RealScout's Customer Service
Address
480 Ellis St, San Francisco, CA 94043
Website
http://www.RealScout.com
Phone Number
(650) 397-6500
RealScout's Social Links
RealScout Customer Service vs. Competitors
Compared to its competitors, RealScout's Customer Service score is rated right above Yelp, and is preceded by Zillow.
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RealScout as an Employer
3.7/5
RealScout has a 3.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
RealScout scored a -15 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of RealScout would recommend the brand to a friend. ENPS measures how likely RealScout employees would recommend working at RealScout to a friend.
Net Promoter Score
-15
NPS Score
| 31% | Promoters |
|---|---|
| 23% | Passive |
| 46% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
