-34
NPS
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Zumper
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About Zumper's Brand
Zumper is the third-largest, fastest-growing rental platform in North America—supporting over 90 million people every year and helping one in three Americans find their next place. Among its major competitors, Zumper is ranked in 5th place for NPS while Zillow is 1st, and Rent is 2nd.Their current valuation is $306.00M
Brand at a Glance
58%
Customer Loyalty
2.6/5
Product Quality
2.5/5
Pricing
2.4/5
Customer Service
Zumper Ranking
- #4 / 4 of its competitors
Zumper NPS
Zumper's Net Promoter Score (NPS) is a -34 with 28% Promoters, 10% Passives, and 62% Detractors. Net Promoter Score tracks whether Zumper's customers would recommend using the product based on a scale of -100 to 100.
Zumper Overall NPS
| 28% | Promoters |
|---|---|
| 10% | Passives |
| 62% | Detractors |
Zumper NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 -30 | Jan 2023 | -30 |
Feb 2023 -33 | Feb 2023 | -33 |
Mar 2023 -35 | Mar 2023 | -35 |
May 2023 -35 | May 2023 | -35 |
Sep 2023 -38 | Sep 2023 | -38 |
Jan 2024 -34 | Jan 2024 | -34 |
Jun 2024 -32 | Jun 2024 | -32 |
Aug 2024 -31 | Aug 2024 | -31 |
Sep 2024 -33 | Sep 2024 | -33 |
Nov 2024 -33 | Nov 2024 | -33 |
Feb 2025 -35 | Feb 2025 | -35 |
Jul 2025 -35 | Jul 2025 | -35 |
How Other Brands Compare
Zumper is ranked #4 for NPS among its competitors. Zillow and Rent come in first and second, with CoStar Group coming in at third. Among those competitors, it is the lowest valued company behind CoStar Group.
Zumper |  Zillow |  CoStar Group |  Rent | |
| Global Ranking | #- | #189 | #522 | #- |
| NPS | -34 | 17 | 0 | 10 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $306.00M | $31.40B | $36.00B | $36.00B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Zumper NPS by Gender
Male customers rated Zumper's NPS 28 points higher than Female customers.
Male
-28
Zumper's NPS was rated -28 by Male customers on Comparably.
36%
Promoters
0%
Passives
64%
Detractors
Female
-56
Zumper's NPS was rated -56 by Female customers on Comparably.
11%
Promoters
22%
Passives
67%
Detractors
Zumper NPS by Ethnicity
Zumper's NPS was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -28 | Caucasian | -28 |
African American/Black -20 | African American/Black | -20 |
Zumper NPS by Age
Zumper's NPS was rated the highest by customers ages 51-55, and the lowest by customers ages 26-30.
Zumper NPS by Usage
Zumper's NPS was rated the highest by customers who have used Zumper's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -60 | Less than 1 Year | -60 |
1 to 2 Years -42 | 1 to 2 Years | -42 |
Zumper NPS vs. Competitors
Compared to its competitors, Zumper's NPS is rated right above Apartment List, and is preceded by CoStar Group.
| COMPANY | NPS Score | |
|---|---|---|
| Zillow | 17 |
| Rent | 10 |
 | Apartments.com | 6 |
| CoStar Group | 0 |
| Zumper | -34 |
 | Apartment List | -34 |
Zumper Customer Reviews
Out of the 3 Zumper customer reviews 1 was positive and 2 were constructive. Zumper customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Zumper Customer Loyalty
58%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
58% of Zumper users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Zumper Customer Loyalty Score by Gender
Female customers rated Zumper's Customer Loyalty score 2% higher than Male customers.
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Male
68%
Yes
Female
70%
Yes
Zumper Customer Loyalty Score by Ethnicity
Zumper's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
% who answered "Yes"
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87
out of 100
Caucasian
100
out of 100
African American/Black
Zumper Customer Loyalty Score by Age
Zumper's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 51-55.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 85% | 26-30 | 85% |
51-55 33% | 51-55 | 33% |
Zumper Customer Loyalty Score by Usage
Zumper's Customer Loyalty score was rated the highest by customers who have used Zumper's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Zumper Customer Loyalty Score by Industry
Zumper's Customer Loyalty score was rated 55% by Real Estate industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Zumper Customer Loyalty vs. Competitors
Compared to its competitors, Zumper's Customer Loyalty score is rated right below Apartments.com.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| CoStar Group | 75% |
| Zillow | 73% |
| Rent | 73% |
| Apartment List | 62% |
| Apartments.com | 61% |
| Zumper | 58% |
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Zumper Product Quality
2.6/5
Zumper has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
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Zumper Product Information
Zumper’s product quality score is a 2.6 out of 5 as rated by its users and customers. Reviewers from the Real Estate industry rated Zumper's product the highest.
- Website
- https://www.zumper.com
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
Real Estate
Quick Insights into Zumper Product Quality
Zumper's Product Quality score was rated highest by African American/Black customers, and rated lowest by customers ages 51-55.
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Ranked Zumper Product Quality the Highest
Ranked Zumper Product Quality the Lowest
Zumper Product Quality Score by Gender
Male customers rated Zumper's Product Quality score 0.9 stars higher than Female customers.
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Male
3/5
Female
2.1/5
Zumper Product Quality Score by Ethnicity
Zumper's Product Quality score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Zumper.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
African American/Black 3.4 | African American/Black | 3.4 |
Zumper Product Quality Score by Age
Zumper's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Zumper.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 2.9 | 26-30 | 2.9 |
51-55 1.7 | 51-55 | 1.7 |
Zumper Product Quality Score by Usage
Zumper's Product Quality score was rated the highest by customers who have used Zumper's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Zumper Product Quality Score by Industry
Zumper's Product Quality score was rated 1.9 stars by Real Estate industry customers.
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Zumper Product Quality vs. Competitors
Compared to its competitors, Zumper's Product Quality score is rated right below Apartment List.
| COMPANY | Product Quality Score | |
|---|---|---|
| Zillow | 3.6/5 |
| CoStar Group | 3.6/5 |
| Apartments.com | 3.4/5 |
| Rent | 3.1/5 |
| Apartment List | 2.9/5 |
| Zumper | 2.6/5 |
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Zumper Pricing
Zumper ROI & Value For Money
2.5/5
Zumper has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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Zumper Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Real Estate industry.
Quick Insights into Zumper ROI
Zumper's ROI score was rated highest by African American/Black customers, and rated lowest by customers ages 26-30.
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Ranked Zumper ROI the Highest
Ranked Zumper ROI the Lowest
Zumper ROI Score by Gender
Male customers rated Zumper's ROI score 0.4 stars higher than Female customers.
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Male
2.5/5
Female
2.1/5
Zumper ROI Score by Ethnicity
Zumper's ROI score was rated 2.5 stars by both African American/Black and Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
African American/Black 2.5 | African American/Black | 2.5 |
Zumper ROI Score by Age
Zumper's ROI score was rated the highest by customers ages 51-55, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Zumper.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 1.5 | 26-30 | 1.5 |
51-55 2.1 | 51-55 | 2.1 |
Zumper ROI Score by Usage
Zumper's ROI score was rated the highest by customers who have used Zumper's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Zumper ROI Score by Industry
Zumper's ROI score was rated 1.5 stars by Real Estate industry customers.
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Zumper Pricing vs. Competitors
Compared to its competitors, Zumper's ROI score is rated right below Rent.
| COMPANY | Pricing Score | |
|---|---|---|
| Zillow | 3.5/5 |
| Apartments.com | 3.3/5 |
| CoStar Group | 3.3/5 |
| Apartment List | 3.1/5 |
| Rent | 3.1/5 |
| Zumper | 2.5/5 |
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Zumper Customer Satisfaction (CSAT)
Zumper Customer Satisfaction (CSAT) Score
40 / 100
Zumper has an overall Customer Satisfaction score of 40 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
26%
Satisfied
14%
Neither Satisfied nor Dissatisfied
26%
Dissatisfied
14%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Zumper Customer Satisfaction
Zumper's Customer Satisfaction score was rated highest by customers who have used Zumper's products/services for 1 to 2 Years, and rated lowest by customers ages 51-55.
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Ranked Zumper Customer Satisfaction the Highest
Ranked Zumper Customer Satisfaction the Lowest
Zumper Customer Satisfaction Score by Gender
Male customers rated Zumper's Customer Satisfaction score 12 points higher than Female customers.
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45 / 100
MaleVery Satisfied | 36% | |
|---|---|---|
Satisfied | 9% | |
Neither Satisfied nor Dissatisfied | 10% | |
Dissatisfied | 18% | |
Very Dissatisfied | 27% |
33 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 17% | |
Very Dissatisfied | 17% |
Zumper Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Zumper's Customer Satisfaction (CSAT) score was rated 40% according to Caucasian users and customers.
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40 / 100
Very Satisfied
20%
Satisfied
20%
Neither Satisfied nor Dissatisfied
40%
Dissatisfied
0%
Very Dissatisfied
20%
CSAT according to African American/Black
Zumper's Customer Satisfaction (CSAT) score was rated 40% according to African American/Black users and customers.
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40 / 100
Very Satisfied
40%
Satisfied
0%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
20%
Very Dissatisfied
20%
Zumper Customer Satisfaction Score by Age
Zumper's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Zumper.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 50% | |||||||||||||||
| 51-55 | 20% |
Zumper Customer Satisfaction Score by Usage
Zumper's Customer Satisfaction score was rated the highest by customers who have used Zumper's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Zumper Customer Satisfaction vs. Competitors
Compared to its competitors, Zumper's Customer Satisfaction score is rated right above Rent, and is preceded by Apartments.com.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| CoStar Group | 65% |
| Zillow | 58% |
| Apartments.com | 50% |
| Zumper | 40% |
| Rent | 37% |
| Apartment List | 36% |
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Zumper Customer Service
2.4/5
Zumper has an overall Customer Service score of 2.4 out of 5 stars rated by its users and customers.
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About Zumper's Customer Service
Address
555 Montgomery Street, Suite 1300, San Francisco, CA 94111
Website
https://www.zumper.com
Zumper's Social Links
Quick Insights into Zumper Customer Service
Zumper's Customer Service score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked Zumper Customer Service the Highest
Ranked Zumper Customer Service the Lowest
Zumper Customer Service Score by Gender
Male customers rated Zumper's Customer Service score 0.9 stars higher than Female customers.
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Male
2.4/5
Female
1.5/5
Zumper Customer Service Score by Ethnicity
Zumper's Customer Service score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
African American/Black 1.7 | African American/Black | 1.7 |
Zumper Customer Service Score by Age
Zumper's Customer Service score was rated 1.5 stars by customers ages 26-30 and customers ages 51-55 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 1.5 | 26-30 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
Zumper Customer Service Score by Usage
Zumper's Customer Service score was rated the highest by customers who have used Zumper's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Zumper Customer Service Score by Industry
Zumper's Customer Service score was rated 1.5 stars by Real Estate industry customers.
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Zumper Customer Service vs. Competitors
Compared to its competitors, Zumper's Customer Service score is rated right below Rent.
| COMPANY | Customer Service Score | |
|---|---|---|
| Zillow | 3.5/5 |
| Apartments.com | 3.4/5 |
| CoStar Group | 3.4/5 |
| Apartment List | 3.4/5 |
| Rent | 3.3/5 |
| Zumper | 2.4/5 |
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Zumper as an Employer
4.4/5
Zumper has a 4.4/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Zumper scored a -34 for Net Promoter Score and a 66 for Employee Net Promoter Score. NPS gauges how likely a customer of Zumper would recommend the brand to a friend. ENPS measures how likely Zumper employees would recommend working at Zumper to a friend.
Net Promoter Score
-34
NPS Score
| 28% | Promoters |
|---|---|
| 10% | Passive |
| 62% | Detractors |
Employee Net Promoter Score
66
eNPS Score
| 76% | Promoters |
|---|---|
| 14% | Passive |
| 10% | Detractors |
