8
NPS
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ZT Systems
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About ZT Systems' Brand
We create cloud-enabling server solutions that help the world’s leading companies turn their ideas into reality. Among its major competitors, ZT Systems is ranked in 3rd place for NPS while Dell Technologies is 1st, and Lenovo is 2nd.
Brand at a Glance
63%
Customer Loyalty
3.4/5
Product Quality
3.9/5
Pricing
3.9/5
Customer Service
ZT Systems Ranking
- #3 / 4 of its competitors
ZT Systems NPS
ZT Systems's Net Promoter Score (NPS) is a 8 with 46% Promoters, 16% Passives, and 38% Detractors. Net Promoter Score tracks whether ZT Systems's customers would recommend using the product based on a scale of -100 to 100.
ZT Systems Overall NPS
| 46% | Promoters |
|---|---|
| 16% | Passives |
| 38% | Detractors |
ZT Systems NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2023 19 | Sep 2023 | 19 |
Oct 2023 12 | Oct 2023 | 12 |
Nov 2023 12 | Nov 2023 | 12 |
Dec 2023 16 | Dec 2023 | 16 |
Jan 2024 18 | Jan 2024 | 18 |
Feb 2024 14 | Feb 2024 | 14 |
Apr 2024 13 | Apr 2024 | 13 |
Jun 2024 16 | Jun 2024 | 16 |
Jul 2024 12 | Jul 2024 | 12 |
Aug 2024 11 | Aug 2024 | 11 |
Sep 2024 11 | Sep 2024 | 11 |
Nov 2024 7 | Nov 2024 | 7 |
How Other Brands Compare
ZT Systems is ranked third for NPS among its competitors. Dell Technologies and Lenovo come in first and second, with Hewlett Packard Enterprise coming in at #4.
ZT Systems |  Dell Technologies |  Lenovo |  Hewlett Packard Enterprise | |
| Global Ranking | #- | #121 | #211 | #320 |
| NPS | 8 | 17 | 13 | 2 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | - | $58.48B | - | $20.43B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ZT Systems NPS by Gender
ZT Systems's NPS was rated 0 by Male customers on Comparably.
Male
0
ZT Systems's NPS was rated by Male customers on Comparably.
50%
Promoters
0%
Passives
50%
Detractors
Female
N/A
ZT Systems's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
ZT Systems NPS vs. Competitors
Compared to its competitors, ZT Systems's NPS is rated right above Hewlett Packard Enterprise, and is preceded by Lenovo.
| COMPANY | NPS Score | |
|---|---|---|
| Dell Technologies | 17 |
| Lenovo | 13 |
| ZT Systems | 8 |
| Hewlett Packard Enterprise | 2 |
 | Inspur | N/A |
| HYVE | N/A |
ZT Systems Customer Loyalty
63%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
63% of ZT Systems users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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ZT Systems Customer Loyalty Score by Gender
ZT Systems's Customer Loyalty score was rated 78 by Male customers on Comparably.
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Male
78%
Yes
Female
N/A
Yes
ZT Systems Customer Loyalty vs. Competitors
Compared to its competitors, ZT Systems's Customer Loyalty score is rated right above Inspur, and is preceded by Lenovo.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Dell Technologies | 78% |
| Hewlett Packard Enterprise | 76% |
| Lenovo | 75% |
| ZT Systems | 63% |
| Inspur | N/A |
| HYVE | N/A |
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ZT Systems Product Quality
3.4/5
ZT Systems has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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ZT Systems Product Information
ZT Systems’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://www.ztsystems.com
- Company Size
- 1,001-5,000 Employees
Industry
Computer Hardware
Quick Insights into ZT Systems Product Quality
ZT Systems's Product Quality score was rated highest by Male customers.
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Ranked ZT Systems Product Quality the Highest
ZT Systems Product Quality Score by Gender
ZT Systems's Product Quality score was rated 4.1 by Male customers on Comparably.
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Male
4.1/5
Female
N/A
ZT Systems Product Quality vs. Competitors
Compared to its competitors, ZT Systems's Product Quality score is rated right above Hewlett Packard Enterprise, and is preceded by Dell Technologies.
| COMPANY | Product Quality Score | |
|---|---|---|
| Lenovo | 3.6/5 |
| Dell Technologies | 3.5/5 |
| ZT Systems | 3.4/5 |
| Hewlett Packard Enterprise | 3.2/5 |
| Inspur | N/A |
| HYVE | N/A |
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ZT Systems Pricing
ZT Systems ROI & Value For Money
3.9/5
ZT Systems has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Quick Insights into ZT Systems ROI
ZT Systems's ROI score was rated highest by Male customers.
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Ranked ZT Systems ROI the Highest
ZT Systems ROI Score by Gender
ZT Systems's ROI score was rated 3.9 by Male customers on Comparably.
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Male
3.9/5
Female
N/A
ZT Systems Pricing vs. Competitors
Compared to its competitors, ZT Systems's ROI score is rated right above Dell Technologies.
| COMPANY | Pricing Score | |
|---|---|---|
| ZT Systems | 3.9/5 |
| Dell Technologies | 3.5/5 |
| Lenovo | 3.5/5 |
| Hewlett Packard Enterprise | 3.4/5 |
| Inspur | N/A |
| HYVE | N/A |
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ZT Systems Customer Satisfaction (CSAT)
ZT Systems Customer Satisfaction (CSAT) Score
58 / 100
ZT Systems has an overall Customer Satisfaction score of 58 rated by its users and customers.
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Very Satisfied
54%
Satisfied
4%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
4%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into ZT Systems Customer Satisfaction
ZT Systems's Customer Satisfaction score was rated highest by Male customers.
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Ranked ZT Systems Customer Satisfaction the Highest
ZT Systems Customer Satisfaction Score by Gender
ZT Systems's Customer Satisfaction score was rated 50 by Male customers on Comparably.
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50 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 25% | |
Very Dissatisfied | 0% |
ZT Systems Customer Satisfaction vs. Competitors
Compared to its competitors, ZT Systems's Customer Satisfaction score is rated right above Inspur, and is preceded by Hewlett Packard Enterprise.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Lenovo | 71% |
| Dell Technologies | 68% |
| Hewlett Packard Enterprise | 61% |
| ZT Systems | 58% |
| Inspur | 0% |
| HYVE | 0% |
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ZT Systems Customer Service
3.9/5
ZT Systems has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About ZT Systems's Customer Service
Address
200 Plaza Dr, Flr 3, Secaucus, NJ 07094
Website
http://www.ztsystems.com
Phone Number
201-559-1000
ZT Systems's Social Links
Quick Insights into ZT Systems Customer Service
ZT Systems's Customer Service score was rated highest by Male customers.
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Ranked ZT Systems Customer Service the Highest
ZT Systems Customer Service Score by Gender
ZT Systems's Customer Service score was rated 3.9 by Male customers on Comparably.
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Male
3.9/5
Female
N/A
ZT Systems Customer Service vs. Competitors
Compared to its competitors, ZT Systems's Customer Service score is rated right above Dell Technologies.
| COMPANY | Customer Service Score | |
|---|---|---|
| ZT Systems | 3.9/5 |
| Dell Technologies | 3.4/5 |
| Lenovo | 3.4/5 |
| Hewlett Packard Enterprise | 3.3/5 |
| Inspur | N/A |
| HYVE | N/A |
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ZT Systems as an Employer
4.1/5
ZT Systems has a 4.1/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
ZT Systems scored a 8 for Net Promoter Score and a 11 for Employee Net Promoter Score. NPS gauges how likely a customer of ZT Systems would recommend the brand to a friend. ENPS measures how likely ZT Systems employees would recommend working at ZT Systems to a friend.
Net Promoter Score
8
NPS Score
| 46% | Promoters |
|---|---|
| 16% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
11
eNPS Score
| 48% | Promoters |
|---|---|
| 15% | Passive |
| 37% | Detractors |
