-100
NPS
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ZUZU Hospitality Solutions
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About ZUZU Hospitality Solutions' Brand
ZUZU Hospitality Solutions delivers a simple software and service sales and marketing solution for independent economy hotels Among its major competitors, ZUZU Hospitality Solutions is ranked in 4th place for NPS while Marriott is 1st, and Thomas Cook Group plc is 2nd.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
ZUZU Hospitality Solutions Ranking
- #4 / 4 of its competitors
ZUZU Hospitality Solutions NPS
ZUZU Hospitality Solutions's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether ZUZU Hospitality Solutions's customers would recommend using the product based on a scale of -100 to 100.
ZUZU Hospitality Solutions Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
ZUZU Hospitality Solutions NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 -100 | Apr 2022 | -100 |
How Other Brands Compare
ZUZU Hospitality Solutions is ranked #4 for NPS among its competitors. Marriott and Thomas Cook Group plc come in first and second, with Dalata Hotel Group coming in at third.
ZUZU Hospitality Solutions |  Marriott |  Thomas Cook Group plc |  Dalata Hotel Group | |
| Global Ranking | #- | #79 | #- | #- |
| NPS | -100 | 15 | 0 | 0 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $44.20B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ZUZU Hospitality Solutions NPS vs. Competitors
Compared to its competitors, ZUZU Hospitality Solutions's NPS is rated right below Dalata Hotel Group.
| COMPANY | NPS Score | |
|---|---|---|
| Marriott | 15 |
| Thomas Cook Group plc | 0 |
| Dalata Hotel Group | 0 |
| ZUZU Hospitality Solutions | -100 |
ZUZU Hospitality Solutions Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of ZUZU Hospitality Solutions users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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ZUZU Hospitality Solutions Customer Loyalty vs. Competitors
Compared to its competitors, ZUZU Hospitality Solutions's Customer Loyalty score is rated right below Dalata Hotel Group.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Thomas Cook Group plc | 100% |
| Marriott | 81% |
| Dalata Hotel Group | 55% |
| ZUZU Hospitality Solutions | 10% |
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ZUZU Hospitality Solutions Product Quality
1.5/5
ZUZU Hospitality Solutions has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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ZUZU Hospitality Solutions Product Information
ZUZU Hospitality Solutions’s product quality score is a 1.5 out of 5 as rated by its users and customers.
ZUZU Hospitality Solutions Product Quality vs. Competitors
Compared to its competitors, ZUZU Hospitality Solutions's Product Quality score is rated right below Marriott.
| COMPANY | Product Quality Score | |
|---|---|---|
| Dalata Hotel Group | 4.5/5 |
| Thomas Cook Group plc | 4/5 |
| Marriott | 3.5/5 |
| ZUZU Hospitality Solutions | 1.5/5 |
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ZUZU Hospitality Solutions Pricing
ZUZU Hospitality Solutions ROI & Value For Money
1.5/5
ZUZU Hospitality Solutions has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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ZUZU Hospitality Solutions Pricing vs. Competitors
Compared to its competitors, ZUZU Hospitality Solutions's ROI score is rated right below Marriott.
| COMPANY | Pricing Score | |
|---|---|---|
| Thomas Cook Group plc | 3.5/5 |
| Dalata Hotel Group | 3.5/5 |
| Marriott | 3.4/5 |
| ZUZU Hospitality Solutions | 1.5/5 |
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ZUZU Hospitality Solutions Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
ZUZU Hospitality Solutions Customer Satisfaction vs. Competitors
Compared to its competitors, ZUZU Hospitality Solutions's Customer Satisfaction score is rated right below Marriott.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Thomas Cook Group plc | 100% |
| Dalata Hotel Group | 100% |
| Marriott | 64% |
| ZUZU Hospitality Solutions | 0% |
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ZUZU Hospitality Solutions Customer Service
1.5/5
ZUZU Hospitality Solutions has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About ZUZU Hospitality Solutions's Customer Service
Address
Singapore, Singapore
ZUZU Hospitality Solutions Customer Service vs. Competitors
Compared to its competitors, ZUZU Hospitality Solutions's Customer Service score is rated right below Marriott.
| COMPANY | Customer Service Score | |
|---|---|---|
| Thomas Cook Group plc | 3.5/5 |
| Dalata Hotel Group | 3.5/5 |
| Marriott | 3.4/5 |
| ZUZU Hospitality Solutions | 1.5/5 |
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