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InfoCision Claimed Company
The leading provider of contact center services since 1982. read more
InfoCision Company Culture
InfoCision Culture
This score is derived from employee ratings & reviews2.4/5
InfoCision's Overall Culture is rated D-
Top Rated Culture Dimensions
Environment
CDiversity
C-Gender
DMeetings
DProfessional Development
DInfoCision CEO
Bottom 5%Bottom 5% of Similar Size Companies on Comparably
Craig Taylor
48 /100
See More
Diversity at InfoCision
Bottom 30%Bottom 30% of Similar Size Companies on Comparably
C-
Diverse employees at InfoCision have rated Environment, Team, and Work Culture as the highest categories they have scored
Women at InfoCision
Bottom 20%Bottom 20% of Similar Size Companies on Comparably
D
Women at InfoCision have rated Environment, Team, and Work Culture as the highest categories they have scored
InfoCision eNPS
Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"Bottom 20%Bottom 20% of Similar Size Companies on Comparably
Recommend to a Friend?
-43
InfoCision employees are -43% more likely to recommend InfoCision as a great place to work
| 24% | Promoters |
|---|---|
| 9% | Passives |
| 67% | Detractors |
Working at InfoCision
Working at InfoCision is rated below average by 98 employees, across various culture dimensions. InfoCision employees rate Environment highest among all categories, and think that Compensation and Perks And Benefits have the most room for improvement, putting InfoCision’s culture in the Bottom 10% compared to similar sized companies on Comparably. See below in detail how working at InfoCision was rated by employees.
Overall Company Culture at InfoCision
D-
Overall Company Culture at InfoCision is rated D-
Last updated months ago
Bottom
10%
InfoCision ranks in the Bottom 10% of other companies on Comparably with 1,001-5,000 Employees for Overall Company Culture Score
InfoCision Employee Reviews
Out of 76 InfoCision employee reviews, 71% were positive. The remaining 29% were constructive reviews with the goal of helping InfoCision improve their work culture.
| Positive Reviews | 71% |
|---|---|
| Constructive Feedback | 29% |
Positive Reviews From InfoCision Employees
- What makes you most happy at work?There really is no "at work" with Infocision. While Infocision was previously an in-person call center, their buildings have all been sold. It is now a virtual company. All employees are now 100% working from home. We all have to supply our own equipment. I have never met any employee in person.
- What is most positive about the culture and environment at your company?The most positive part of the culture/environment at this company is that many employees here might otherwise struggle to find other employment. It provides a job for people who have no education past high school. Many employees stay with this company feel a sense of purpose and are happy to share.
- What do you like best about the leadership team?Because Infocision promotes from within, leadership consists of people who began at the most entry-level positions, but have managed to consistently stick with the company for years and years. I commend those employees who have shown up day-after-day, for decades. I appreciate their work ethic.
Constructive Feedback From InfoCision Employees
- Why do you feel undervalued and what would make you feel better about your compensation?The pay is very low and my loyalty is not factored in.
- What do your coworkers need to improve and how could you work together better?With Work At Home it is hard to interact with them or really get to know them anymore.
- What would you improve about your company's interview process?I can't help answer this
InfoCision Company Information
InfoCision Company Overview
The leading provider of contact center services since 1982.
InfoCision Mission, Vision & Values
InfoCision Mission & Values
nfoCision’s mission is to provide direct marketing solutions that deliver our clients the highest possible return on investment (ROI). We achieve our vision of being the highest quality marketing solutions partner by helping our clients build stronger relationships with their target audience, ensuring we make and take the highest quality calls, and by creating an upbeat, positive workplace. Our philosophy has been, and always will be, to provide the highest quality services to our valued customers.
| Headquarter | 325 Springside Dr. 44333 United States of America |
|---|---|
| Website | www.infocision.com |
| Tel | 3306681400 |
| Company Status | Private |
InfoCision Competitors
InfoCision competitors include TP, Alorica, and VXI Global Solutions. InfoCision ranks 4th in Overall Culture Score on Comparably vs its competitors. See below how InfoCision compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.
Culture Video
InfoCision Employees
98 employees at InfoCision have reviewed InfoCision across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was months ago.
Overall, the 98 InfoCision employees give their leadership a grade of D-, or Bottom 10% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.
Employees at InfoCision are mostly dissatisfied with their total compensation at InfoCision, which includes a combination of pay, stock and equity, and benefits.
Overall, employees at InfoCision are mostly dissatisfied with their team. 98 Participants grade the quality of their coworkers a D-. Less than half believe the meetings at InfoCision are effective, and the majority look forward to interacting with their coworkers.
The majority of employees at InfoCision believe the environment at InfoCision is split between positive and negative. Most Participants believe the pace of work at InfoCision is extremely fast. About 86% of the employees at InfoCision work 8 hours or less, while 3% of them have an extremely long day - longer than twelve hours.
Overall, the employees at InfoCision are dissatisfied, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.
Joining InfoCision - Employee Onboarding
The prevailing opinion from employees about joining InfoCision is that the company was somewhat prepared on their first day. InfoCision employees concluded that their overall onboarding experience was positive. 100% said their direct manager was helpful with their acclimation during the first 90 days. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.
InfoCision KPIs and OKRs
At InfoCision 100% of employees think their department KPIs and OKRs are clear. Employees’ understanding of InfoCision's KPIs and OKRs is essential for its success. Out of 3 InfoCision employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 2 have said yes.
Are your company's goals clear, and are you invested in them?
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InfoCision CEO & Leadership
InfoCision CEO - Craig Taylor
48 /100
Craig’s approval rate is lower compared to CEOs at similar sized companies, putting Craig in the Bottom 5% of all CEOs of similar-sized companies on Comparably. Craig Taylor’s employees rank InfoCision in the Bottom 40% for Environment, in the Bottom 20% for Meetings, and in the Bottom 20% for Professional Development. Taylor is generally unpopular with InfoCision employees, but ranks especially low with Male employees, and by employees in the Communications department and employees with Entry Level experience. However, employees with the company for 5 to 10 Years have a slightly more favorable view of the CEO. When compared to InfoCision’s competitors, Craig Taylor ranks below both VXI Global Solutions CEO David Zhou and Alorica CEO Mike Clifton and Max Schwendner.
InfoCision Leadership
The InfoCision Executive Team is rated a “D-” and led by CEO Craig Taylor, Sr. VP Operations Mike Stokes, and Sr VP Fulfillment Jim Dies
Craig Taylor CEO / President
Craig Taylor serves as the CEO / President of InfoCision.
Mike Stokes Sr. VP Operations
Mike Stokes serves as the Sr. VP Operations for InfoCision Management Corporation. Mike started at InfoCision Management... read more
Mike Langenfeld Executive VP - Call Center Operations
Mike Langenfeld serves as the Executive VP - Call Center Operations for InfoCision Management Corporation. Mike started... read more
Greg Haymaker VP Operations, Consumer Services Division and Telecomunication Division
Greg Haymaker serves as the VP Operations, Consumer Services Division and Telecomunication Division for InfoCision... read more
Scott Armstrong VP, Call Center Technology/Data Communications
Scott Armstrong serves as the VP, Call Center Technology/Data Communications for InfoCision Management Corp.. Scott... read more
Ken Troutman VP Telemarketing
Ken Troutman serves as the VP Telemarketing for InfoCision Management Corporation. Ken started at InfoCision Management... read more
Michael Shonk VP of Call Center Analytics
Michael Shonk serves as the VP of Call Center Analytics for InfoCision Management Corporation. Michael started at... read more
Michael Scyoc Chief Strategy officer
Michael Scyoc serves as the Chief Strategy officer for InfoCision Management Corporation. Michael started at InfoCision... read more
InfoCision Salaries
How much does InfoCision pay?
How much do people at InfoCision get paid? See the latest salaries by department and job title. The average estimated annual salary, including base and bonus, at InfoCision is $112,754, or $54 per hour, while the estimated median salary is $113,550, or $54 per hour.
At InfoCision, the highest paid job is a Corporate Counsel at $183,683 annually and the lowest is a Receptionist at $47,489 annually. Average InfoCision salaries by department include: Customer Support at $65,685, HR at $103,062, Legal at $177,049, and Engineering at $129,166. Half of InfoCision salaries are above $113,550.
45 employees at InfoCision rank their Compensation in the Bottom 5% of similar sized companies in the US (based on 139 ratings) while 43 employees at InfoCision rank their Perks And Benefits in the Bottom 5% of similar sized companies in the US (based on 46 ratings).
Salaries contributed from InfoCision employees include job titles like CS Rep. Comparably data has a total of 1 salary records from InfoCision employees.
Last updated months ago.
| Summary | Salary Range | Percentile |
|---|---|---|
1st Percentile $69k | $69k | 1st Percentile |
17th Percentile $90k | $90k | 17th Percentile |
33rd Percentile $112k | $112k | 33rd Percentile |
50th Percentile $158k | $158k | 50th Percentile |
67th Percentile $223k | $223k | 67th Percentile |
83rd Percentile $239k | $239k | 83rd Percentile |
100th Percentile $281k | $281k | 100th Percentile |
$112,754*
Average Compensation
$113,550*
Median Compensation
* Estimated salaries Estimated salaries are based on data provided anonymously by employees and/or estimated by other statistical methods.
InfoCision Salaries by City
InfoCision Salaries by Department
Diversity & Inclusion at InfoCision
Diverse employees at InfoCision score the company 60/100 across various culture categories, placing InfoCision in the Bottom 30% of companies on Comparably with 1,001-5,000 Employees for Comparably's diversity score. The Diversity score provides insights into how diverse employees feel and rate their work experience at InfoCision across various culture dimensions.
Ranked Culture the Highest
Ranked Culture the Lowest
InfoCision Perks & Benefits
Health & Wellness
- Dental Insurance
- Health Insurance
InfoCision PTO
InfoCision's PTO and Vacation policy typically gives 0-10 days off a year. InfoCision's benefits and PTO Package averages to represent a $1000 -$1500 cash value per month.
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InfoCision Careers
InfoCision Jobs
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Frequently Asked Questions regarding InfoCision
What is InfoCision address?
InfoCision location is at 325 Springside Dr.
Who is the CEO of InfoCision?
InfoCision CEO is Craig Taylor, their score by employees is 48
What is InfoCision eNPS?
The eNPS for InfoCision is -43
What is the salary for Marketing Associate in InfoCision?
Marketing Associate average salary in the US is 57k
What are the salaries in the Operations in InfoCision?
The average salaries for Operations in InfoCision is 88k
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