ADP Employee Reviews
Out of 13730 ADP employee reviews, 92% were positive. The remaining 8% were constructive reviews with the goal of helping ADP improve their work culture. The Legal team, with 98% positive reviews, reports the best experience at ADP compared to all other departments at the company. The Finance team offered the most constructive feedback, with 18% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
Review from Customer Support Dept · Posted 2 days ago
so far , its amazing considering am new here, i'm confident that it will be a very rich experience
Review from Customer Support Dept · Posted 5 days ago
Review from Operations Dept · Posted 5 days ago
Posted 7 days ago
What do you like best about the leadership team?
The director could use some work, but my current manager is amazing. It helps if you've been from the ground up and can relate to your associates.
Review from Customer Support Dept · Posted 2 days ago
They have a fun energy and seem to listen to ideas
Posted 4 days ago
professionalism an human consideration, i felt very welcome to join the team
Review from Customer Support Dept · Posted 5 days ago
The Team has a vision, and we are aware of the roadmap to achieve that.
Review from Operations Dept · Posted 5 days ago
THEY PROVIDED ALL THE RESOURCES NEEDED AND NOT JUST CARE ABOUT WORK BUT PERSONAL ASPECT AS WELL
Posted 7 days ago
What does the leadership team need to get better at?
Leaders are supposed to provide a vision for the future that employees can get behind and attempt some sort of roadmap towards that goal. This shouldn't be tied to KPIs or goals for profitability, which is always the focus during calls, standups and meetings.
Stop pushing AI down the throat of everyone.
Review from Engineering Dept
listening not to only the associates but the clients
Review from Customer Support Dept
Look for talent everywhere again. Newest PRS were taught payroll at ADP? No prior payroll knowledge? How is that better than hiring knowledgable staff. Remotely if no talent in cities. When positions aren't filled hybrid open to remote staff for transfers.
Review from Operations Dept
Generating a vision for the company and providing leadership beyond financial goals.
What is the best part about your compensation package?
I love that ADP matches both 401k and Roth, that they contribute to HSA even if I didn't, and I have options for medical and dental. I love the GYM and it's free! I love the Perks at Work area for travel and discounts!
Review from Customer Support Dept · Posted 2 days ago
health coverage, its very good
Review from Customer Support Dept · Posted 5 days ago
Annual Bonus pai in one lumpsum amount
Review from Operations Dept · Posted 5 days ago
HEALTH CARE IS THE BEST FOR ME
Posted 7 days ago
health benefits are so wonderful
Review from Customer Support Dept · Posted 19 days ago
Why do you feel undervalued and what would make you feel better about your compensation?
I have been at ADP for many years and have become a huge SME for my position yet I've received no promotion or a larger raise to show the appreicate of my work. I repeatedly exceed goals, last half year it was 270% and received the same bonus as people who did half the number of starts as me.
Posted 4 days ago
Variable pay shouldn't be included in compensation
Posted 8 days ago
The pay package could be improved
Posted 12 days ago
I feel the Bonus amount being in the flexible portion rather to be a fixed pay
Review from Customer Support Dept · Posted 15 days ago
LOWER RANGER OF THE MARKET WAGES
Review from Sales Dept · Posted 21 days ago
What are some of the best things about your team?
My team is very professional and organized. We are a high performing team and it shows in our NPS. I appreciate being on a team that works hard and wants things to happen correctly
Posted 4 days ago
they are very friendly, i can always ask for help
Review from Customer Support Dept · Posted 5 days ago
My team is all united
Review from Operations Dept · Posted 5 days ago
WE TREAT EACH OTHER AS FAMILY
Posted 7 days ago
Team is interactive and helping nature
Posted 8 days ago
What do your coworkers need to improve and how could you work together better?
Just doing better at their job, personal responsibility, helping the team out.
Review from Customer Support Dept · Posted 2 days ago
Less meetings where only some team members attend. Not all invited.
All good , really not sure
Upskill themselves and focus on work.
Review from Engineering Dept
I would like to see a bit more attention to detail
Review from Operations Dept
What is most positive about the culture and environment at your company?
The community, teams, BRGs and games we play
Review from Customer Support Dept · Posted 2 days ago
The most positive thing is working hybrid with occasional in office days
Posted 4 days ago
very friendly environment, positive culture
Review from Customer Support Dept · Posted 5 days ago
We are recognized for our efforts
Review from Operations Dept · Posted 5 days ago
EACH AND EVERYONE IS SEEN AND TREATED FAIRLY
Posted 7 days ago
What needs to change to make the company culture better?
Better filtering interviews by experienced staff, not experienced staff who are here since forever. Strict performance reviews, especially managers and tenured people.
Review from Engineering Dept
Lifts and cabs to be fixed and should add more employee benefits like food coupons
Review from Customer Support Dept
Follow through on company rules and make sure that all are complying.
Listen more carefully to our problems and needs
Review from HR Dept
A better focus on the people to understand that you can't play favorites.
Review from Sales Dept
What did you like most about the interview process?
Meeting my Sales Executive and Vice President.
Review from Sales Dept
It Was a Very carefull Interview process. Interviewers made me feel comfortable and confident during the process.
Review from Business Development Dept
Easy of being able to convey and connect with the people at ADP
Review from IT Dept
The recruiter was so nice and understanding, she saw me as a person
Review from Business Development Dept
Frequent touch points and transparency throughout the process
Review from Sales Dept
What would you improve about your company's interview process?
ADP lacks any sort of structured interview process. It's highly dependent on the team that's doing the interview. Hiring decisions are often made based on feeling and past experience. The result is an abundance of unqualified hires.
Review from IT Dept
Some of the people who do interviews just need more guidance and practice - particularly the ones who interview for entry level or just above entry level positions.
Review from Customer Support Dept
I would prefer more direct communication with the interviewers. I was tossed back and forth between the recruiter, another manager, and the interviewers to then show up on my first day being told "We were not expecting anyone."
Review from HR Dept
Way too slow. Recruitment needs to be closer to the business.
Review from Operations Dept
What makes you most happy at work?
successfully answering and helping other people whether clients or associates
Review from Customer Support Dept · Posted 2 days ago
When I'm able to help my clients and other associates in an environment that is comfortable and safe
Posted 4 days ago
work environment is amazing, goals are clear, i learn everyday
Review from Customer Support Dept · Posted 5 days ago
My collaboration with my team and other departments
Review from Operations Dept · Posted 5 days ago
THE CO WORKERS AND MY LEADER
Posted 7 days ago
What's going wrong and how can it be improved?
Treat all employees equally. Regardless of race, colour, location. Stop higher ppl that have zero payroll knowledge.
I think we've always struggling to maintain enough reps to give clients the most time and attention that they honestly expect from us. Burn out becomes very real and hard because with experience, you feel pushed to take on more.
See my previous statement about leadership and a vision for the company.
People surrounding me and their drive.
Review from Engineering Dept
ADP can value tenured employees way more. In sales, its a a turn and burn operation. Everyone just feels like a number and it doesn't make tenured folks such as myself feel valued.
Review from Sales Dept
What do you like best about your company?
The culture and team environment.
Review from Sales Dept
Easy to do
Review from Design Dept
What would you most like to see improved at your company?
Nothing comes to mind at this time.
Review from Sales Dept
Salaries are low in parts of the country where it is expensive to live.
Review from HR Dept
More opportunities to move up
Wish it was more challenging
Review from Design Dept