ADP Employee Reviews
Out of 3020 ADP employee reviews, 90% were positive. The remaining 10% were constructive reviews with the goal of helping ADP improve their work culture. The Marketing team, with 99% positive reviews, reports the best experience at ADP compared to all other departments at the company. The Design team offered the most constructive feedback, with 21% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
They have treated me well in the past when I had life's hurdles to overcome.
Review from Business Development Dept · Posted 2 days ago
Review from Customer Support Dept · Posted 3 days ago
Review from Engineering Dept · Posted 3 days ago
Review from Customer Support Dept · Posted 3 days ago
What do you like best about the leadership team?
They are ethical and try to do the best they can in this climate.
Review from Business Development Dept · Posted 2 days ago
They care about the associates as a whole person not just their role.
Review from Customer Support Dept · Posted 3 days ago
They acknowledge me as a human and are actually understanding and encouraging.
Review from Engineering Dept · Posted 3 days ago
they are real humans not afraid to show their vulnerable side
Review from HR Dept · Posted 3 days ago
They are open and authentic
Review from Customer Success Dept · Posted 3 days ago
What does the leadership team need to get better at?
transparency, communication, and more diversity
Review from Customer Success Dept
Walk your talk. You have to compare your saying to your acting.
Review from Operations Dept
more transparency, move to full remote workforce
Review from Customer Success Dept
Be better at transparency and communication
Review from Product Dept
The CEO fancies himself the leader of a technology company, but he doesn't appear to really understand tech at all. The products ADP offers are riddled with defects and lack cohesion or any attention to detail.
Review from IT Dept
What is the best part about your compensation package?
Having benefits start on day one of employment. RRSP Match by company.
Review from Customer Support Dept · Posted 3 days ago
Decent medical options are available.
Review from Engineering Dept · Posted 3 days ago
Stock Purchase Plan and Restricted Rewards
Review from HR Dept · Posted 3 days ago
Restricted stock awards for the future
Review from Customer Success Dept · Posted 3 days ago
Stock option and knowledge based bonus
Review from Customer Support Dept · Posted 3 days ago
Why do you feel undervalued and what would make you feel better about your compensation?
Increases in pay are not even at the cost of living percentage increase rate.
Review from Business Development Dept · Posted 2 days ago
With the current market, people more junior are making what people who have been in workforce for some time are making. Need to look at tenure and skills for everyone and right size.
Review from HR Dept · Posted 4 days ago
higher pay and ubiquitous work from home policies.
Review from Design Dept
Equal Pay and Gender equality need to be looked at all levels
Review from IT Dept
I feel that A LOT of work goes in to the roles here, a lot to learn, a lot of systems, a lot of parts to each role. I definitely believe that "Entry Level" positions, are not necessarily that, and that pay should be higher for the job being done.
Review from Customer Support Dept
What are some of the best things about your team?
They have my back and are good people.
Review from Business Development Dept · Posted 2 days ago
They are very positive and helpful.
Review from Customer Support Dept · Posted 3 days ago
We care about each other and each have things we are good at vice being carbon copies of each other.
Review from Engineering Dept · Posted 3 days ago
they are warm and engaging and genuinely care about one another
Review from HR Dept · Posted 3 days ago
Quick to lend a hand when you need a hand
Review from Customer Support Dept · Posted 3 days ago
What do your coworkers need to improve and how could you work together better?
my coworkers need to be open to new ideas and not stuck on "this is how we always did it"
Review from Admin Dept · Posted 4 days ago
Take ownership rather than always looking for someone else to do that
Review from Engineering Dept
Better communication and working towards the same goal- a happy client
Review from Customer Success Dept
Some are awesome go to people and dependable while others need to learn what true comradery is all about and being a team player
Review from Customer Support Dept
They need to learn to take ownership and not just think of work as something that needs to be done, but owned by someone else
Review from Engineering Dept
What is most positive about the culture and environment at your company?
The diverse range of insights from the people I work with.
Review from Business Development Dept · Posted 2 days ago
I love the growth opportunities through Growth and Development training.
Review from Customer Support Dept · Posted 3 days ago
The diversity and inclusion that shows.
Review from Engineering Dept · Posted 3 days ago
My work is like a family
Review from HR Dept · Posted 3 days ago
The inclusion and diversity as well as the growth opportunities from within
Review from Customer Support Dept · Posted 3 days ago
What needs to change to make the company culture better?
No Rules Rules: Netflix and the Culture of Reinvention
Review from IT Dept
The leadership at ADP consistently makes poorly informed decisions on the direction of their products and how the business supports those products. Hiring practices are also significantly lacking; most, if not all, interviews are unstructured which leads to many unqualified hires.
Review from IT Dept
People need to embrace best practices
Review from Engineering Dept
Be more honest and more spountaneous
Review from HR Dept
Clear communication and expectations about the process in which leads are split.
Review from Sales Dept
What did you like most about the interview process?
Easy of being able to convey and connect with the people at ADP
Review from IT Dept
The recruiter was so nice and understanding, she saw me as a person
Review from Business Development Dept
Frequent touch points and transparency throughout the process
Review from Sales Dept
They made me feel comfortable. Respected my anxiety and were extremely informative all the way along the procees.
Review from IT Dept
They encourage communication between the applicant and the team so that we can ensure that the expectations are clear and everyone has the foundation of transparency from the start.
Review from Sales Dept
What would you improve about your company's interview process?
ADP lacks any sort of structured interview process. It's highly dependent on the team that's doing the interview. Hiring decisions are often made based on feeling and past experience. The result is an abundance of unqualified hires.
Review from IT Dept
Some of the people who do interviews just need more guidance and practice - particularly the ones who interview for entry level or just above entry level positions.
Review from Customer Support Dept
I would prefer more direct communication with the interviewers. I was tossed back and forth between the recruiter, another manager, and the interviewers to then show up on my first day being told "We were not expecting anyone."
Review from HR Dept
Way too slow. Recruitment needs to be closer to the business.
Review from Operations Dept
What makes you most happy at work?
Completing a task that solves a problem for a co-worker, making a difference.
Review from Business Development Dept · Posted 2 days ago
Resolving client issues, connecting with others, and opportunities for personal growth and development.
Review from Customer Support Dept · Posted 3 days ago
Interacting with my team and being able to accomplish tasks.
Review from Engineering Dept · Posted 3 days ago
The variety of the work and the challenges of the work
Review from HR Dept · Posted 3 days ago
Client satisfaction and helping co-workers
Review from Customer Support Dept · Posted 3 days ago
What's going wrong and how can it be improved?
the constant badgering by clients is a lot, they want more, are upset with service, want to leave and it is hard, it is hard to engage and be strategic
Review from Customer Success Dept
Better service for our clients & internal teams.
Review from Sales Dept
Not enough accountability to all business units. Other BU drop the ball, and Service associates are left to take the heat from the clients and do the work to fix errors. Implementation has gone wrong for so many clients. Tax team members hide and it feels like they refuse to talk to clients.
Review from Customer Support Dept
We are still very "old-school" and set in our ways. For being "Automatic" Data Processing, not much is automatic. Think paying out sign-on bonuses to incoming hires or even trying to get a sign-on bonus back if a hire leaves before their stipulation listed in the offer letter, reporting is awful.
Review from HR Dept
Unlike most people in the office, I prefer to work remote. I would prefer half days 2-3 days a week, and remote the rest. I am more productive
Review from Operations Dept
What do you like best about your company?
The culture and team environment.
Review from Sales Dept
Easy to do
Review from Design Dept
What would you most like to see improved at your company?
Nothing comes to mind at this time.
Review from Sales Dept
Salaries are low in parts of the country where it is expensive to live.
Review from HR Dept
More opportunities to move up
Wish it was more challenging
Review from Design Dept