Capital One Competitors | Comparably
Capital One Claimed Company
You know who you are and what you want. It drives you to be your best. That’s why we want you at Capital One. We’re doing some bold, transformative things here. You’re empowered to explore, create and do what’s never been done before. Like changing banking for good. What’s in it for you? A career surrounded by brilliant minds. People from different backgrounds, experiences and education levels. Coming together to create a sense of belonging. Supporting you where you are and where you want to be. Here’s your chance to do real, impactful work that matters—without giving up your life or integrity to achieve it. That’s life at Capital One. read more
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EMPLOYEE
PARTICIPANTS
315
TOTAL
RATINGS
5652

Capital One Competitors

Capital One competitors include Kasasa, Mastercard, Ally Financial Inc., American Express and Bank of America. Capital One ranks 3rd in CEO Score on Comparably vs its competitors. See below how Capital One compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.

CEO Rank
3rd
eNPS Rank
3rd
Gender Rank
4th
Diversity Rank
3rd
Product Quality
5th
NPS Rank
6th
Pricing Rank
6th
Customer Service
6th

Capital One Competitors at a Glance

Product Quality Score Comparison

Capital One Ranks 5th in Product Quality Score

428 Customers rate Capital One's Product Quality Score a 2.3/5, which ranks it 5th against its competitors, below Bank of America.

  1. 1st
    Mastercard
    4 / 5
  2. 2nd
    Kasasa
    3.9 / 5
  3. 3rd
    American Express
    3.5 / 5
  4. 4th
    Bank of America
    3.5 / 5
  5. 5th
    Capital One
    2.3 / 5
  6. 6th
    Ally Financial Inc.
    2.1 / 5
Product Quality Score Comparison
RankCompany Score
1Mastercard80
2Kasasa78
3American Express71
4Bank of America70
5Capital One47
6Ally Financial Inc.43
NPS Comparison

Capital One Ranks 6th in Net Promoter Score

409 Customers rate Capital One's Net Promoter Score a -43, which ranks it 6th against its competitors, below Ally Financial Inc.. Net Promoter score tracks customers' overall score to this question - “On a scale from 0-10, how likely are you to recommend Capital One to a friend?”.

  1. 1st
    Mastercard
    27
  2. 2nd
    American Express
    17
  3. 3rd
    Kasasa
    5
  4. 4th
    Bank of America
    2
  5. 5th
    Ally Financial Inc.
    -40
  6. 6th
    Capital One
    -43
NPS Comparison
RankCompany Score
1Mastercard27
2American Express17
3Kasasa5
4Bank of America2
5Ally Financial Inc.-40
6Capital One-43
Pricing Score Comparison

Capital One Ranks 6th in Pricing Score

364 Customers rate Capital One's Pricing Score a 2.1/5, which ranks it 6th against its competitors, below Ally Financial Inc..

  1. 1st
    Mastercard
    3.9 / 5
  2. 2nd
    Kasasa
    3.4 / 5
  3. 3rd
    American Express
    3.3 / 5
  4. 4th
    Bank of America
    3.3 / 5
  5. 5th
    Ally Financial Inc.
    2.2 / 5
  6. 6th
    Capital One
    2.1 / 5
Pricing Score Comparison
RankCompany Score
1Mastercard78
2Kasasa69
3American Express67
4Bank of America66
5Ally Financial Inc.45
6Capital One43
Customer Service Comparison

Capital One Ranks 6th in Customer Service

340 Customers rate Capital One's Customer Service a 2/5, which ranks it 6th against its competitors, below Ally Financial Inc..

  1. 1st
    Mastercard
    3.9 / 5
  2. 2nd
    Kasasa
    3.6 / 5
  3. 3rd
    American Express
    3.4 / 5
  4. 4th
    Bank of America
    3.4 / 5
  5. 5th
    Ally Financial Inc.
    2.1 / 5
  6. 6th
    Capital One
    2 / 5
Customer Service Comparison
RankCompany Score
1Mastercard79
2Kasasa72
3American Express68
4Bank of America68
5Ally Financial Inc.43
6Capital One40
Overall Culture Score Comparison

Capital One Ranks 5th in Overall Culture Score

315 Employees rate Capital One's Overall Culture a 72/100, which ranks it 5th against its competitors, below American Express. Overall Culture scores are aggregated from all of the questions employees at a company answer on Comparably.

  1. 1st
    Kasasa
    83 / 100
  2. 2nd
    Mastercard
    76 / 100
  3. 3rd
    Ally Financial Inc.
    75 / 100
  4. 4th
    American Express
    72 / 100
  5. 5th
    Capital One
    72 / 100
  6. 6th
    Bank of America
    68 / 100
Overall Culture Score Comparison
RankCompany Score
1Kasasa83
2Mastercard76
3Ally Financial Inc.75
4American Express72
5Capital One72
6Bank of America68
eNPS Comparison

Capital One Ranks 3rd in Employee Net Promoter Score

240 Employees rate Capital One's Employee Net Promoter Score a 25, which ranks it 3rd against its competitors, below Ally Financial Inc.. Employee Net Promoter score tracks employees' overall score to this question - “On a scale from 0-10, how likely are you to recommend working at Capital One to a friend?”.

  1. 1st
    Mastercard
    40
  2. 2nd
    Ally Financial Inc.
    32
  3. 3rd
    Capital One
    25
  4. 4th
    Kasasa
    24
  5. 5th
    American Express
    16
  6. 6th
    Bank of America
    2
eNPS Comparison
RankCompany eNPS
1Mastercard40
2Ally Financial Inc.32
3Capital One25
4Kasasa24
5American Express16
6Bank of America2
Gender Score Comparison

Capital One Ranks 4th in Gender Score

109 Employees rate Capital One's Gender Score a 74/100, which ranks it 4th against its competitors, below Mastercard. The Gender Score tracks how positively women rate their experience at Capital One.

  1. 1st
    Kasasa
    81 / 100
  2. 2nd
    Ally Financial Inc.
    78 / 100
  3. 3rd
    Mastercard
    76 / 100
  4. 4th
    Capital One
    74 / 100
  5. 5th
    Bank of America
    70 / 100
  6. 6th
    American Express
    69 / 100
Gender Score Comparison
RankCompany Score
1Kasasa81
2Ally Financial Inc.78
3Mastercard76
4Capital One74
5Bank of America70
6American Express69
Diversity Score Comparison

Capital One Ranks 3rd in Diversity Score

152 Employees rate Capital One's Diversity Score a 71/100, which ranks it 3rd against its competitors, below Ally Financial Inc.. The Diversity Score tracks how positively diverse employees rate their experience at Capital One.

  1. 1st
    Kasasa
    86 / 100
  2. 2nd
    Ally Financial Inc.
    73 / 100
  3. 3rd
    Capital One
    71 / 100
  4. 4th
    American Express
    69 / 100
  5. 5th
    Mastercard
    69 / 100
  6. 6th
    Bank of America
    67 / 100
Diversity Score Comparison
RankCompany Score
1Kasasa86
2Ally Financial Inc.73
3Capital One71
4American Express69
5Mastercard69
6Bank of America67
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