ABC Fitness Solutions Claimed Company
ABC Fitness Solutions (abcfitness.com) is the premier provider of software and related services for the fitness industry, and has built a reputation for excellence in support for clubs and their members. ABC is the trusted provider to boost performance and create a total fitness experience for members of clubs of all sizes whether a multi-location chain, franchise or an independent gym.
Founded in 1981, ABC helps nearly 16,000 clubs and facilities globally perform better and more profitably offering a comprehensive SaaS club management solution that enables club operators to achieve optimal performance. ABC Financial is a Thoma Bravo portfolio company, a private equity firm focused on investing in software and technology companies (thomabravo.com). read more
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This company was solid and enjoyable to work for until it was sold to Thoma Bravo - at which point they began cutting costs and lowering quality of product in order to maximize profits (including outsourcing/offshore use). Standard venture capitalist nonsense.
What did you like most about the interview process?
My interview answers do not relate to the current ABC at all, I was hired when we were privately owned and not ran by Thoma Bravo
What do you like best about the leadership team?
They don't talk to us much, that's a positive. Unfortunately it's also a negative, as they don't talk to us much and have no idea what's truly going on at the front lines
What's going wrong and how can it be improved?
ABC is attempting to minimize client support resources while maintaining the belief that we are a client-focused organization, when in reality we are only paying lip service to that concept while actively working against it.
What do your coworkers need to improve and how could you work together better?
My team is awesome and I love working with them. Other departments, very much the opposite - they position themselves in an "us vs them" mindset, with Tech Support being the "enemy" and fight us rather than cooperating and coordinating.
Why do you feel undervalued and what would make you feel better about your compensation?
We *are* undervalued. Personally, my team is handling 90% of the Tech Suppot Department's responsibilities after we were told outsourcing our Tier 1 would lower volume. It has done the opposite and made our jobs harder. Pay and benefits remain the same.
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