-83
NPS
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ACTIVE Network
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About ACTIVE Network's Brand
The technology that powers activities and fuels growth through data & insights. Among its major competitors, ACTIVE Network is ranked in 5th place for NPS while Tata is 1st, and Eventbrite is 2nd.Their current market cap is $58.13B
Brand at a Glance
58%
Customer Loyalty
1.9/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
ACTIVE Network Ranking
- #4 / 4 of its competitors
ACTIVE Network NPS
ACTIVE Network's Net Promoter Score (NPS) is a -83 with 7% Promoters, 3% Passives, and 90% Detractors. Net Promoter Score tracks whether ACTIVE Network's customers would recommend using the product based on a scale of -100 to 100.
ACTIVE Network Overall NPS
| 7% | Promoters |
|---|---|
| 3% | Passives |
| 90% | Detractors |
ACTIVE Network NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 -83 | Feb 2023 | -83 |
Mar 2023 -85 | Mar 2023 | -85 |
Apr 2023 -77 | Apr 2023 | -77 |
May 2023 -77 | May 2023 | -77 |
Jun 2023 -77 | Jun 2023 | -77 |
Oct 2023 -77 | Oct 2023 | -77 |
Jun 2024 -79 | Jun 2024 | -79 |
Aug 2024 -80 | Aug 2024 | -80 |
Dec 2024 -82 | Dec 2024 | -82 |
May 2025 -82 | May 2025 | -82 |
Jul 2025 -82 | Jul 2025 | -82 |
Feb 2026 -84 | Feb 2026 | -84 |
How Other Brands Compare
ACTIVE Network is ranked #4 for NPS among its competitors. Eventbrite and GoPro come in first and second, with Blackbaud coming in at third. Among those competitors, it is the most valued company.
ACTIVE Network |  Eventbrite |  Blackbaud |  GoPro | |
| Global Ranking | #- | #376 | #462 | #504 |
| NPS | -83 | 33 | 15 | 21 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | $58.13B | $597.50M | $3.45B | $945.51M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ACTIVE Network NPS by Gender
ACTIVE Network's NPS was rated -100 by both Female and Male customers on Comparably.
Male
-100
ACTIVE Network's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
-100
ACTIVE Network's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
ACTIVE Network NPS by Ethnicity
ACTIVE Network's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
ACTIVE Network NPS by Age
ACTIVE Network's NPS was rated -100 points by customers ages 46-50 and customers ages 56-60 on Comparably.
ACTIVE Network NPS by Usage
ACTIVE Network's NPS was rated -100 points by customers who have used ACTIVE Network's products/services for 2 to 5 Years, and by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -100 | 2 to 5 Years | -100 |
Over 10 Years -100 | Over 10 Years | -100 |
ACTIVE Network NPS vs. Competitors
Compared to its competitors, ACTIVE Network's NPS is rated right below Lily Gulik.
| COMPANY | NPS Score | |
|---|---|---|
 | Tata | 82 |
| Eventbrite | 33 |
| GoPro | 21 |
| Blackbaud | 15 |
 | imATHLETE | N/A |
 | Lily Gulik | N/A |
| ACTIVE Network | -83 |
ACTIVE Network Customer Reviews
Out of the 3 ACTIVE Network customer reviews 0 were positive and 3 were constructive. ACTIVE Network customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
ACTIVE Network Customer Loyalty
58%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
58% of ACTIVE Network users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ACTIVE Network Customer Loyalty Score by Gender
Female customers rated ACTIVE Network's Customer Loyalty score 44% higher than Male customers.
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Male
36%
Yes
Female
80%
Yes
ACTIVE Network Customer Loyalty Score by Ethnicity
ACTIVE Network's Customer Loyalty score was rated 63% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of ACTIVE Network.
63
out of 100
Caucasian
ACTIVE Network Customer Loyalty Score by Age
ACTIVE Network's Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of ACTIVE Network.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
46-50 55% | 46-50 | 55% |
56-60 70% | 56-60 | 70% |
ACTIVE Network Customer Loyalty Score by Usage
ACTIVE Network's Customer Loyalty score was rated the highest by customers who have used ACTIVE Network's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
ACTIVE Network Customer Loyalty Score by Industry
ACTIVE Network's Customer Loyalty score was rated 33% by Government and Public Policy industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
ACTIVE Network Customer Loyalty vs. Competitors
Compared to its competitors, ACTIVE Network's Customer Loyalty score is rated right above imATHLETE, and is preceded by Eventbrite.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Tata | 87% |
| Blackbaud | 79% |
| GoPro | 69% |
| Eventbrite | 59% |
| ACTIVE Network | 58% |
| imATHLETE | N/A |
| Lily Gulik | N/A |
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ACTIVE Network Product Quality
1.9/5
ACTIVE Network has an overall Product Quality score of 1.9 out of 5 stars rated by its users and customers.
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ACTIVE Network Product Information
ACTIVE Network serves markets in the United States. ACTIVE Network supports Web devices and offers products for small, medium, and large sized businesses.
ACTIVE Network’s product quality score is a 1.9 out of 5 as rated by its users and customers. Reviewers from the Hospitality industry rated ACTIVE Network's product the highest. Reviewers from the Government and Public Policy industry rated ACTIVE Network the lowest at 1.5.
- Website
- http://www.activenetwork.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Business Services
SaaS
Sports & Entertainment
Product Type
Registration Software
Event Management Software
Nonprofit Software
Membership Management Software
Parks and Recreation Software
Quick Insights into ACTIVE Network Product Quality
ACTIVE Network's Product Quality score was rated highest by customers from the Hospitality industry, and rated lowest by customers who have used ACTIVE Network's products/services for Over 10 Years.
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Ranked ACTIVE Network Product Quality the Highest
Ranked ACTIVE Network Product Quality the Lowest
ACTIVE Network Product Quality Score by Gender
ACTIVE Network's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
ACTIVE Network Product Quality Score by Ethnicity
ACTIVE Network's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of ACTIVE Network.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
ACTIVE Network Product Quality Score by Age
ACTIVE Network's Product Quality score was rated 1.5 stars by customers ages 46-50 and customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of ACTIVE Network.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 1.5 | 46-50 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
ACTIVE Network Product Quality Score by Usage
ACTIVE Network's Product Quality score was rated 1.5 stars by customers who have used ACTIVE Network's products/services for 2 to 5 Years, and by customers with Over 10 Years of usage.
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ACTIVE Network Product Quality Score by Industry
ACTIVE Network's Product Quality score was rated the highest by Hospitality industry customers, and the lowest by Government and Public Policy industry customers.
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ACTIVE Network Product Quality vs. Competitors
Compared to its competitors, ACTIVE Network's Product Quality score is rated right above imATHLETE, and is preceded by Eventbrite.
| COMPANY | Product Quality Score | |
|---|---|---|
| Tata | 4.5/5 |
| Blackbaud | 3.8/5 |
| GoPro | 3.7/5 |
| Eventbrite | 3.6/5 |
| ACTIVE Network | 1.9/5 |
| imATHLETE | N/A |
| Lily Gulik | N/A |
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ACTIVE Network Pricing
ACTIVE Network ROI & Value For Money
1.5/5
ACTIVE Network has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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ACTIVE Network Pricing Plans
ACTIVE Network has a pricing structure that accommodates small, medium, and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Government and Public Policy industry.
Who Uses ACTIVE Network?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into ACTIVE Network ROI
ACTIVE Network's ROI score was rated highest by customers who have used ACTIVE Network's products/services for 2 to 5 Years, and rated lowest by customers who have used ACTIVE Network's products/services for Over 10 Years.
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Ranked ACTIVE Network ROI the Highest
Ranked ACTIVE Network ROI the Lowest
ACTIVE Network ROI Score by Gender
ACTIVE Network's ROI score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
ACTIVE Network ROI Score by Ethnicity
ACTIVE Network's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of ACTIVE Network.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
ACTIVE Network ROI Score by Age
ACTIVE Network's ROI score was rated 1.5 stars by customers ages 46-50 and customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of ACTIVE Network.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 1.5 | 46-50 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
ACTIVE Network ROI Score by Usage
ACTIVE Network's ROI score was rated 1.5 stars by customers who have used ACTIVE Network's products/services for 2 to 5 Years, and by customers with Over 10 Years of usage.
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ACTIVE Network ROI Score by Industry
ACTIVE Network's ROI score was rated 1.5 stars by Government and Public Policy industry customers.
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ACTIVE Network Pricing vs. Competitors
Compared to its competitors, ACTIVE Network's ROI score is rated right above imATHLETE, and is preceded by GoPro.
| COMPANY | Pricing Score | |
|---|---|---|
| Tata | 4.6/5 |
| Blackbaud | 3.7/5 |
| Eventbrite | 3.5/5 |
| GoPro | 3.3/5 |
| ACTIVE Network | 1.5/5 |
| imATHLETE | N/A |
| Lily Gulik | N/A |
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ACTIVE Network Customer Satisfaction (CSAT)
ACTIVE Network Customer Satisfaction (CSAT) Score
8 / 100
ACTIVE Network has an overall Customer Satisfaction score of 8 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
4%
Satisfied
4%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
4%
Very Dissatisfied
76%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into ACTIVE Network Customer Satisfaction
ACTIVE Network's Customer Satisfaction score was rated highest by customers who have used ACTIVE Network's products/services for 2 to 5 Years, and rated lowest by customers who have used ACTIVE Network's products/services for Over 10 Years.
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Ranked ACTIVE Network Customer Satisfaction the Highest
Ranked ACTIVE Network Customer Satisfaction the Lowest
ACTIVE Network Customer Satisfaction Score by Gender
ACTIVE Network's Customer Satisfaction score was rated 0 by both Female and Male customers on Comparably.
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0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 15% | |
Dissatisfied | 14% | |
Very Dissatisfied | 71% |
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 11% | |
Dissatisfied | 0% | |
Very Dissatisfied | 89% |
ACTIVE Network Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
ACTIVE Network's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
8%
Very Dissatisfied
83%
ACTIVE Network Customer Satisfaction Score by Age
ACTIVE Network's Customer Satisfaction score was rated 0 points by customers ages 46-50 and customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of ACTIVE Network.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 46-50 | 0% | |||||||||||||||
| 56-60 | 0% |
ACTIVE Network Customer Satisfaction Score by Usage
ACTIVE Network's Customer Satisfaction score was rated 0 points by customers who have used ACTIVE Network's products/services for 2 to 5 Years, and by customers with Over 10 Years of usage.
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ACTIVE Network Customer Satisfaction Score by Industry
ACTIVE Network's Customer Satisfaction score was rated 0 points by Government and Public Policy industry customers.
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"title": "ACTIVE Network Customer Satisfaction Score by Industry",
"text": "ACTIVE Network's Customer Satisfaction score was rated 0 points by Government and Public Policy industry customers.",
"bars": [
{
"label": "Government and Public Policy",
"groupId": 521,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "ACTIVE Network's Customer Satisfaction score is rated by Government and Public Policy customers on Comparably.",
"scoreClassName": "max",
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}
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}ACTIVE Network Customer Satisfaction vs. Competitors
Compared to its competitors, ACTIVE Network's Customer Satisfaction score is rated right above imATHLETE, and is preceded by Eventbrite.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Tata | 100% |
| GoPro | 70% |
| Blackbaud | 58% |
| Eventbrite | 55% |
| ACTIVE Network | 8% |
| imATHLETE | 0% |
| Lily Gulik | 0% |
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ACTIVE Network Customer Service
1.5/5
ACTIVE Network has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About ACTIVE Network's Customer Service
Address
717 North Harwood Street Suite 2700, Dallas, TX 75201
Website
http://www.activenetwork.com
Phone Number
888-543-7223
ACTIVE Network's Social Links
Quick Insights into ACTIVE Network Customer Service
ACTIVE Network's Customer Service score was rated highest by customers who have used ACTIVE Network's products/services for 2 to 5 Years, and rated lowest by customers who have used ACTIVE Network's products/services for Over 10 Years.
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Ranked ACTIVE Network Customer Service the Highest
Ranked ACTIVE Network Customer Service the Lowest
ACTIVE Network Customer Service Score by Gender
ACTIVE Network's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
ACTIVE Network Customer Service Score by Ethnicity
ACTIVE Network's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of ACTIVE Network.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
ACTIVE Network Customer Service Score by Age
ACTIVE Network's Customer Service score was rated 1.5 stars by customers ages 46-50 and customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of ACTIVE Network.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
46-50 1.5 | 46-50 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
ACTIVE Network Customer Service Score by Usage
ACTIVE Network's Customer Service score was rated 1.5 stars by customers who have used ACTIVE Network's products/services for 2 to 5 Years, and by customers with Over 10 Years of usage.
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ACTIVE Network Customer Service Score by Industry
ACTIVE Network's Customer Service score was rated 1.5 stars by Government and Public Policy industry customers.
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ACTIVE Network Customer Service vs. Competitors
Compared to its competitors, ACTIVE Network's Customer Service score is rated right above imATHLETE, and is preceded by Eventbrite.
| COMPANY | Customer Service Score | |
|---|---|---|
| Tata | 4.3/5 |
| Blackbaud | 3.5/5 |
| GoPro | 3.4/5 |
| Eventbrite | 3/5 |
| ACTIVE Network | 1.5/5 |
| imATHLETE | N/A |
| Lily Gulik | N/A |
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ACTIVE Network as an Employer
3.2/5
ACTIVE Network has a 3.2/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
ACTIVE Network scored a -83 for Net Promoter Score and a -23 for Employee Net Promoter Score. NPS gauges how likely a customer of ACTIVE Network would recommend the brand to a friend. ENPS measures how likely ACTIVE Network employees would recommend working at ACTIVE Network to a friend.
Net Promoter Score
-83
NPS Score
| 7% | Promoters |
|---|---|
| 3% | Passive |
| 90% | Detractors |
Employee Net Promoter Score
-23
eNPS Score
| 27% | Promoters |
|---|---|
| 23% | Passive |
| 50% | Detractors |
