ArcBest Employee Reviews
Out of 2410 ArcBest employee reviews, 97% were positive. The remaining 3% were constructive reviews with the goal of helping ArcBest improve their work culture. The Engineering team, with 100% positive reviews, reports the best experience at ArcBest compared to all other departments at the company. The IT team offered the most constructive feedback, with 10% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
What do you like best about the leadership team?
The willingness to teach or guiding me in the right direction. Providing feedback when needed.
Review from Operations Dept
I value the leadership team’s transparency, support, and strategic clarity. Their open communication, guidance, and empowerment create a culture of trust where I feel both challenged and supporte
Review from Operations Dept
They are laid back and flexible and tend to let us do whatever works best for us.
Easy and flexible to work with. No finger pointing, saying you did that wrong, it's more of a learning experience, and saying, this is how we should do this.
Review from Operations Dept
Always available when i need them.
What does the leadership team need to get better at?
They need to get better with communications within the team
Review from Customer Support Dept
Being personable, dive into your people. Eliminate the bias.
Compensating other employees for their time and effort
Review from Finance Dept
Communication, more hands on, not be so laid back, pay attention to what is going on around them
There is no communication. Even when they try, they fail
Review from Customer Support Dept
What is the best part about your compensation package?
The best part about my compensation package is able to earn the bonuses but it would be better if it's a yearly because quarterly is not so much in my favor.
I believe the vacation layout is really good and helps the work/life balance. The Military leave policy that was just updated is really great too!
Review from Operations Dept
Time off for your kids and maternity leave!
Review from Operations Dept
There are so many benefits beyond just traditional health, dental, and vision that really provides ample coverage for you and your family.
Review from Operations Dept
The believe the pay is very fair.
Review from Operations Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Raises are not based on individual efforts, and are usually flat across the department. There is no advantage to owning stock as there is no ESO for the majority of salaried employees. Meaning that they have no interest in owning stock because they must invest in it at market value.
I feel as though compensation at ArcBest is a sore point in management. Management needs to seriously consider how important the worker is to the success of ArcBest and reevaluate how to better compensate their employees.
They claim we're "competitive", but we are well below average for compensation in the tech industry.
The pay and pay scales are not competitive. ArcBest uses the word “analyst” as a job title whether the role requires analysis or not. This causes true analytical roles to be underp
Review from Marketing Dept
There are no real efforts to retain or pay market values for certain roles.
Review from IT Dept
What are some of the best things about your team?
We are so close and work together closely.
Review from Operations Dept
Our team genuinely enjoys coming in and working together. Even though we do hard things, we do them well and together.
Review from Operations Dept
We are a team, and everyone is willing to help.
Review from Operations Dept
They make work a better place to be and they want to be here and are engaged.
everyone gets along and cares about each other
Review from Operations Dept
What do your coworkers need to improve and how could you work together better?
Need to get rid of the tension between the union and management.
Coworker needs to not throw others under the bus and take responsibility for their actions.
Review from Finance Dept
I like my coworkers but we all know we can do our work from home and there is no reason why we should have to come to the office. We can work 6 days at home where other departments do not have to come to work or have to work one day a week. I have yet to talk to anyone that likes coming to the o
Not being as siloed. The company is working on this I think, but there's still a lot of "completing the task in front of me" without thinking if there's a better way to do something to help a customer or achieve a goal.
Review from Marketing Dept
What is most positive about the culture and environment at your company?
They are always up for new and exciting things.
Review from Operations Dept
Our focus on wellness both at work and outside of work striving to have a healthy work/life balance.
Review from Operations Dept
ArcBest does a great job with just understanding that people have a life outside of work.
Review from Operations Dept
The culture that leadership has in stilled
Very involved leadership and teams!
What needs to change to make the company culture better?
We're still working through the remote/onsite thing - I think ultimately everyone will have to come back to the office. I love remote work, but long-term, I don't think it's right for ArcBest.
Fire for character. No one is irreplaceable. If an individual, particularly anyone in a management role, demonstrates poor character or disregard for the core values, they should be removed from the organization. It is the #1 threat to our culture that I see.
Feedback and suggestions are not well received.
Review from Finance Dept
Honor the values, reward hard work not poor work with promotions to get them out of current positions.
What did you like most about the interview process?
It was very easy to interview, people were pleasant, great scheduling.
Review from Operations Dept
There was a good approach of both recorded answers without the pressure of face to face while also meeting face to face to present myself.
Review from Operations Dept
The best part about my interview process was the clarity. When it was scheduled, I was made aware within plenty of time, the date and time of the interview were clearly sent and told to me over the phone. I was made aware prior to the interview of the process and what was expected.
Review from Operations Dept
The involvement of the recruiters.
Review from Operations Dept
Actually took the time to try to get to know me.
What would you improve about your company's interview process?
The HireRight (I believe is what it's called.) Is very difficult to interview with. You are not actually speaking to someone and having conversation with you are staring at yourself in a screen trying to focus and keep your thoughts straight.
Review from Operations Dept
being more open to hirring others regardless of where they used to work for example " other carrier companies "
The time you hear back. I was told when I interviewed I would hear back by the end of the week. I heard back a month later. I've heard familiar instances with other people interviewing.
Review from Operations Dept
More frequent communication and quick decisions
The interview process takes so long. Most of it just waiting for action on the companies end.
Review from IT Dept
What makes you most happy at work?
That I have a job (Career) that I enjoy and work towards making myself even better as a Supervisor.
What makes me most happy at work is getting to come to work every day with the best team and knowing that they are there to assist when needed and that also include leadership.
My coworkers are the best.
Review from Operations Dept
Interacting with coworkers who I enjoy knowing and working with.
Review from Operations Dept
The people, having fun with my team every day.
Review from Operations Dept
What's going wrong and how can it be improved?
Poor communication and we fall through on promises that we make.
Customers think we charge too much, and give it 10 years corporate models wont work.
Review from Finance Dept
Employees without drive are being promoted and its going to lead to the culture failing long term. This is a widespread thought currently. People doing poor in job are moved up while people doing good cant leave because of their value where they are. That isnt fair to those putting in the effort.
What do you like best about your company?
The benefits and atmosphere is the best around!
Review from Sales Dept
My job and those I work with.
Review from Customer Support Dept
It pays well for this area
What would you most like to see improved at your company?
I would like to see the compensation raised in my department.
Review from Sales Dept
Maybe a change to the medical insurance carrier
Review from Customer Support Dept
Diversity. Work/life balance. Increased support staff.
Review from Communications Dept
Management and training managers on how to manage