ArcBest Employee Reviews
Out of 2476 ArcBest employee reviews, 97% were positive. The remaining 3% were constructive reviews with the goal of helping ArcBest improve their work culture. The Engineering team, with 100% positive reviews, reports the best experience at ArcBest compared to all other departments at the company. The IT team offered the most constructive feedback, with 10% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
Opportunities to learn new skills, take on challenges and advance within the company.
Review from Customer Success Dept · Posted 17 days ago
Posted 20 days ago
They seem to be very involved in the people interviewed and also include others for their thoughts.
Review from Business Development Dept · Posted 21 days ago
Posted 3 days ago
What do you like best about the leadership team?
I think they execute well.
Posted 3 days ago
Trust, Support and Development. Clear communication.
Review from Customer Success Dept · Posted 17 days ago
Leadership team has always backed our core values
Posted 20 days ago
Take time working to pick the best party for applicable position
Review from Business Development Dept · Posted 21 days ago
The leadership team has set goals that will keep this company relevant well into the future.
Review from Legal Dept · Posted 22 days ago
What does the leadership team need to get better at?
They need to get better with communications within the team
Review from Customer Support Dept
Being personable, dive into your people. Eliminate the bias.
Compensating other employees for their time and effort
Review from Finance Dept
Communication, more hands on, not be so laid back, pay attention to what is going on around them
There is no communication. Even when they try, they fail
Review from Customer Support Dept
What is the best part about your compensation package?
Retirement and Savings. 401K matches.
Review from Customer Success Dept · Posted 17 days ago
Low co-pay and several other options to use if necessary
Posted 20 days ago
The way accrual works for time to be taken
Review from Business Development Dept · Posted 21 days ago
other than my base pay is low, the rest of the benefit package is good.
Review from Operations Dept · Posted 21 days ago
We have great benefits. Wellness is a core value here and it shows in the benefits we are able to take advantage of.
Review from Legal Dept · Posted 22 days ago
Why do you feel undervalued and what would make you feel better about your compensation?
I do think interns should receive some sort of benefits to a point.
Posted 3 days ago
Raises are not based on individual efforts, and are usually flat across the department. There is no advantage to owning stock as there is no ESO for the majority of salaried employees. Meaning that they have no interest in owning stock because they must invest in it at market value.
I feel as though compensation at ArcBest is a sore point in management. Management needs to seriously consider how important the worker is to the success of ArcBest and reevaluate how to better compensate their employees.
They claim we're "competitive", but we are well below average for compensation in the tech industry.
The pay and pay scales are not competitive. ArcBest uses the word “analyst” as a job title whether the role requires analysis or not. This causes true analytical roles to be underp
Review from Marketing Dept
What are some of the best things about your team?
We communicate well, find pleasure in being around each other. We offer help across the team.
Posted 3 days ago
Open communication. High Trust. Mutual Support.
Review from Customer Success Dept · Posted 17 days ago
Respect and how well we work as a team
Posted 20 days ago
We work like friends and family.
Review from Business Development Dept · Posted 21 days ago
Self Motivated. Organized. We communicate clearly and keep projects moving without unnecessary friction.
Review from Operations Dept · Posted 21 days ago
What do your coworkers need to improve and how could you work together better?
Need to get rid of the tension between the union and management.
Coworker needs to not throw others under the bus and take responsibility for their actions.
Review from Finance Dept
I like my coworkers but we all know we can do our work from home and there is no reason why we should have to come to the office. We can work 6 days at home where other departments do not have to come to work or have to work one day a week. I have yet to talk to anyone that likes coming to the o
Not being as siloed. The company is working on this I think, but there's still a lot of "completing the task in front of me" without thinking if there's a better way to do something to help a customer or achieve a goal.
Review from Marketing Dept
What is most positive about the culture and environment at your company?
My team makes sure I am taken care of as a student before an employee.
Posted 3 days ago
High levels of collaboration, flexible work arrangements. Transparent Leadership.
Review from Customer Success Dept · Posted 17 days ago
Strong sense of belonging, high trust, opportunities for professional growth.
Review from Customer Success Dept · Posted 20 days ago
The company's core values are what drives our culture
Posted 20 days ago
They are always working to provide "thank you for your contribution" with special things like, contests, fresh fruit, etc
Review from Business Development Dept · Posted 21 days ago
What needs to change to make the company culture better?
We're still working through the remote/onsite thing - I think ultimately everyone will have to come back to the office. I love remote work, but long-term, I don't think it's right for ArcBest.
Fire for character. No one is irreplaceable. If an individual, particularly anyone in a management role, demonstrates poor character or disregard for the core values, they should be removed from the organization. It is the #1 threat to our culture that I see.
Feedback and suggestions are not well received.
Review from Finance Dept
Honor the values, reward hard work not poor work with promotions to get them out of current positions.
What did you like most about the interview process?
Productive, two-way conversation that is challenging and respectful.
Review from Customer Success Dept · Posted 17 days ago
been here too long to remember
Posted 20 days ago
You were made to feel relaxed and open to your opinions
Review from Business Development Dept · Posted 21 days ago
the interviewers were positive about ArcBest and explained the job role well.
Review from Legal Dept · Posted 22 days ago
I knew all of the details of the process. Where I was going, who I was meeting, comfortable open area. It made the entire process easy.
Review from Legal Dept · Posted 22 days ago
What would you improve about your company's interview process?
The HireRight (I believe is what it's called.) Is very difficult to interview with. You are not actually speaking to someone and having conversation with you are staring at yourself in a screen trying to focus and keep your thoughts straight.
Review from Operations Dept
being more open to hirring others regardless of where they used to work for example " other carrier companies "
The time you hear back. I was told when I interviewed I would hear back by the end of the week. I heard back a month later. I've heard familiar instances with other people interviewing.
Review from Operations Dept
More frequent communication and quick decisions
The interview process takes so long. Most of it just waiting for action on the companies end.
Review from IT Dept
What makes you most happy at work?
My team makes everyday worth coming in.
Posted 3 days ago
Supportive boss and friendly teammates.
Review from Customer Success Dept · Posted 17 days ago
Working with the people in my office and through out the building
Posted 20 days ago
The atmosphere of the people I work with
Review from Business Development Dept · Posted 21 days ago
I feel happy when I am valued for what I bring to the team and for the work I do.
Review from Legal Dept · Posted 22 days ago
What's going wrong and how can it be improved?
Poor communication and we fall through on promises that we make.
Customers think we charge too much, and give it 10 years corporate models wont work.
Review from Finance Dept
Employees without drive are being promoted and its going to lead to the culture failing long term. This is a widespread thought currently. People doing poor in job are moved up while people doing good cant leave because of their value where they are. That isnt fair to those putting in the effort.
What do you like best about your company?
The benefits and atmosphere is the best around!
Review from Sales Dept
My job and those I work with.
Review from Customer Support Dept
It pays well for this area
What would you most like to see improved at your company?
I would like to see the compensation raised in my department.
Review from Sales Dept
Maybe a change to the medical insurance carrier
Review from Customer Support Dept
Diversity. Work/life balance. Increased support staff.
Review from Communications Dept
Management and training managers on how to manage