Ashley Furniture Employee Reviews
Out of 766 Ashley Furniture employee reviews, 35% were positive. The remaining 65% were constructive reviews with the goal of helping Ashley Furniture improve their work culture. The Sales team, with 65% positive reviews, reports the best experience at Ashley Furniture compared to all other departments at the company. The Customer Support team offered the most constructive feedback, with 50% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
Misinformation in the hiring process. Never paid me for the hours worked.
Posted a month ago
GREAT company to work with after 11 years is been an amazing time of my life
Review from Customer Support Dept
What do you like best about the leadership team?
Always improving to help the company grow
Review from Customer Support Dept
They showed you what your job was
The passion and responsibility they take to ensure employee are motivated and engaged towards their processes and as well as our customers.
Feedback is welcomed and encouraged. My leadership team is down on the floor with us working just as hard as we are
Not very much at all
What does the leadership team need to get better at?
Better communication. Stop turnning people over
Not having a buddy system and see where the real problen lies.
Communication with employees, work standards and respect of rules such as accountability for accident reporting and safety procedures.
The whole company needs to rethink it's standards and treatment of lower paid employees.
Consistency own there mistakes. And clean up there own messess
What is the best part about your compensation package?
The benefits are great for the employees
Review from Customer Support Dept
Making good money for family
I do not have to wait a year for the 401K package.
Consistency and transparency are key.
Unlimited earning potential is nice
Review from Sales Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Would be nice to get paid for hours worked
Posted a month ago
TO BE PAID FAIRLY, THEY CONSTANTLY CHANGE DELIVERIES SO THEY DONT HAVE TO PAY THE HIGHER COMMISSION TIER AND MAKE IT SEEM LIKE IT IS YOUR FAULT THAT CUSTOMER SERVICE CHANGED SOMETHING WITHOUT YOUR KNOWLEDGE
Review from Sales Dept
Obviously being treated with a modicum of respect and getting a raise in pay that is better than 50 cents.
Not on infraction or write up in 5 years fired and permanently banned for one
A better bonus and fairly distrbuted bonus.
What are some of the best things about your team?
Always helping each others as best they can do
Review from Customer Support Dept
Some of the employees (bay guys)are great and work hard. Unfortunately they are over looked by most of the company and are forced to stand in freezing temperatures while the shop and management team sit comfy in reclining chairs in climate controlled boxes demanding more get done for their bonuses
Review from Operations Dept
The improvement communication. Sense of urgency when facing customer's needs.
Everyone is willing to learn new things and work together effectively.
Well 1st thing everybody works differently but for the most part we the delivery team all get along with each other
Review from Operations Dept
What do your coworkers need to improve and how could you work together better?
Transparencies. Maybe answer the phone
Posted a month ago
Just being fair and respectful
Not being so spoiled by not being made to work when others work and ithers stand around on ohones.
Start at the top with corporates ridiculous expectations and filter down to managers and those in positions below them.Rhe company culture is toxic
The general atmosphere was negative and that trickled down to all workers
What is most positive about the culture and environment at your company?
Nothing positive nothing good ever
Professionalism Integrity sociable friendship knowledge
Review from Customer Support Dept
the most positive thing is looking at beautiful furniture and helping the customer.
Just everyone getting along together
Employee interactions and feedback from employees.
What needs to change to make the company culture better?
Better communication, respect for co-workers
Posted a month ago
Managers They are nit qualified at all I feel like this company doesn't know what's going on inside of store managmnent and also the human resources .
Improve the quality of the furniture so that people are proud to work there. Give some of the company stock to employees esop.
Get rid of higher ups that don't care about employees, or who gets hired. Do background check and make drug screen.
It's all about the money. They could care less about anything else.
What did you like most about the interview process?
Being able to interview with 4 different people which roles consist of plenty experience and knowledge of process and the business.
It was a very normal process
I WALKED IN AND THEY HIRED ME I WASNT ASKED ANYTHING
Review from Sales Dept
My background and experience was respected
Interview good but always room for improvement
What would you improve about your company's interview process?
Maybe not lie to prospective employees. Telling them part time is less than 30 hours and then schedule them for 39 hours (FT w no benefits!!!)
Posted a month ago
Quit lying too people working here
When an interviewer can't show their face clearly on video and says they are a perfectionist, run for the hills as fast as you can, anywhere but this company where they will try to re-program your way of thinking to the point of valuing only being at work under their thumb ALL DAY LONG.
Be honest, especially on what the pay is going to be. Leaving a position in which I am being paid $17 an hour for a position that pays $20 an hour, but later come to find out I have taken a pay cut. That is absurd on every level.
Faster time to hire. Less interviews for low-skilled, entry positions.
What makes you most happy at work?
Everyone working together for our fmailys
Although I am still in the learning process, the importance and time that my manager is taking to ensure that I am receiving a good quality training.
I love that my supervisors care about the well being of their teams.
Making the most money I've ever made
Review from Sales Dept
Ability to listen to music while you work
What's going wrong and how can it be improved?
Customers are dissatisfied as no one answers the phone, deliveries are cancelled due to inability to deliver on time.
Posted a month ago
Customers should order elsewhere like knights
Theres alot to be improved, I always wanted to give my customers what they wanted weather the sale was $20 or $20,0000 not my co workers and mangers all they wanted was to push customers to buy things they really didnt want and end up with returns and or un happy customers thats not how sales go
Stop promoting manipulative aggressive sales tactics and unreachable goals We're in the middle of a recession how do you people not acknowledge that fact?
The materials and workmanship that goes into the furniture is junk
What do you like best about your company?
Nothing. We are trapped in a toxic culture
Review from Customer Support Dept
Always Something to do
What would you most like to see improved at your company?
Everything you can possibly think of
Review from Customer Support Dept
Communication