38
NPS
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Benefitfocus
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About Benefitfocus' Brand
Benefitfocus is a cloud-based benefits administration technology company committed to helping our customers, and the people they serve, get the most out of their health care and benefit programs. Among its major competitors, Benefitfocus is ranked in 1st place for NPS while PlanSource is 2nd, and UKG is 3rd.Their current market cap is $452.13M
Brand at a Glance
69%
Customer Loyalty
3.4/5
Product Quality
3.2/5
Pricing
3.5/5
Customer Service
Benefitfocus Ranking
- #1 / 4 of its competitors
Benefitfocus NPS
Benefitfocus's Net Promoter Score (NPS) is a 38 with 67% Promoters, 4% Passives, and 29% Detractors. Net Promoter Score tracks whether Benefitfocus's customers would recommend using the product based on a scale of -100 to 100.
Benefitfocus Overall NPS
| 67% | Promoters |
|---|---|
| 4% | Passives |
| 29% | Detractors |
Benefitfocus NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 75 | Apr 2022 | 75 |
May 2022 60 | May 2022 | 60 |
Aug 2022 50 | Aug 2022 | 50 |
Sep 2022 39 | Sep 2022 | 39 |
Mar 2023 43 | Mar 2023 | 43 |
Jul 2023 34 | Jul 2023 | 34 |
Dec 2023 28 | Dec 2023 | 28 |
Jan 2024 32 | Jan 2024 | 32 |
Feb 2024 27 | Feb 2024 | 27 |
May 2024 31 | May 2024 | 31 |
Jun 2025 35 | Jun 2025 | 35 |
Aug 2025 37 | Aug 2025 | 37 |
How Other Brands Compare
Benefitfocus is ranked first for NPS among its competitors. PlanSource and UKG come in second and third, with Businessolver coming in at #4. Among those competitors, it is the most valued company behind Businessolver.
Benefitfocus |  UKG |  Businessolver |  PlanSource | |
| Global Ranking | #- | #304 | #- | #- |
| NPS | 38 | 13 | -39 | 31 |
| Valuation Updated every 24 hours for public companies | $452.13M | - | $4.46B | $300.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Benefitfocus NPS by Gender
Benefitfocus's NPS was rated 60 by Female customers on Comparably.
Female
60
Benefitfocus's NPS was rated 60 by Female customers on Comparably.
80%
Promoters
0%
Passives
20%
Detractors
Male
N/A
Benefitfocus's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Benefitfocus NPS by Ethnicity
Benefitfocus's NPS was rated 34 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 34 | Caucasian | 34 |
Benefitfocus NPS by Usage
Benefitfocus's NPS was rated 34 points by customers who have used Benefitfocus's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 34 | 1 to 2 Years | 34 |
Benefitfocus NPS vs. Competitors
Compared to its competitors, Benefitfocus's NPS is rated right above PlanSource.
| COMPANY | NPS Score | |
|---|---|---|
| Benefitfocus | 38 |
| PlanSource | 31 |
| UKG | 13 |
 | Creative Realities | N/A |
 | hCentive | N/A |
 | Empyrean Benefit Solutions | -34 |
| Businessolver | -39 |
 | Connecture | -67 |
Benefitfocus Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Benefitfocus users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Benefitfocus Customer Loyalty Score by Gender
Benefitfocus's Customer Loyalty score was rated 82 by Female customers on Comparably.
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Female
82%
Yes
Male
N/A
Yes
Benefitfocus Customer Loyalty Score by Ethnicity
Benefitfocus's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Benefitfocus.
70
out of 100
Caucasian
Benefitfocus Customer Loyalty Score by Usage
Benefitfocus's Customer Loyalty score was rated 100% by customers who have used Benefitfocus's products/services for 1 to 2 Years.
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Benefitfocus Customer Loyalty Score by Industry
Benefitfocus's Customer Loyalty score was rated 78% by Tech industry customers.
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Benefitfocus Customer Loyalty vs. Competitors
Compared to its competitors, Benefitfocus's Customer Loyalty score is rated right above UKG, and is preceded by Empyrean Benefit Solutions.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| PlanSource | 73% |
| Empyrean Benefit Solutions | 72% |
| Benefitfocus | 69% |
| UKG | 64% |
| Businessolver | 46% |
| Connecture | 10% |
| Creative Realities | N/A |
| hCentive | N/A |
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Benefitfocus Product Quality
3.4/5
Benefitfocus has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Benefitfocus Product Information
Benefitfocus’s product quality score is a 3.4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Benefitfocus's product the highest.
- Website
- http://www.benefitfocus.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Business Services
Content
Healthcare
Quick Insights into Benefitfocus Product Quality
Benefitfocus's Product Quality score was rated highest by customers who have used Benefitfocus's products/services for 1 to 2 Years.
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Ranked Benefitfocus Product Quality the Highest
Benefitfocus Product Quality Score by Gender
Benefitfocus's Product Quality score was rated 4.1 by Female customers on Comparably.
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Female
4.1/5
Male
N/A
Benefitfocus Product Quality Score by Ethnicity
Benefitfocus's Product Quality score was rated 3.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Benefitfocus.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Benefitfocus Product Quality Score by Usage
Benefitfocus's Product Quality score was rated 5 stars by customers who have used Benefitfocus's products/services for 1 to 2 Years.
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Benefitfocus Product Quality Score by Industry
Benefitfocus's Product Quality score was rated 3.9 stars by Tech industry customers.
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Benefitfocus Product Quality vs. Competitors
Compared to its competitors, Benefitfocus's Product Quality score is rated right above UKG, and is preceded by PlanSource.
| COMPANY | Product Quality Score | |
|---|---|---|
| Connecture | 4/5 |
| PlanSource | 3.6/5 |
| Benefitfocus | 3.4/5 |
| UKG | 3.2/5 |
| Businessolver | 2.6/5 |
| Empyrean Benefit Solutions | 1.9/5 |
| Creative Realities | N/A |
| hCentive | N/A |
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Benefitfocus Pricing
Benefitfocus ROI & Value For Money
3.2/5
Benefitfocus has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Benefitfocus Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Benefitfocus ROI
Benefitfocus's ROI score was rated highest by Female customers.
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Ranked Benefitfocus ROI the Highest
Benefitfocus ROI Score by Gender
Benefitfocus's ROI score was rated 4.1 by Female customers on Comparably.
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Female
4.1/5
Male
N/A
Benefitfocus ROI Score by Ethnicity
Benefitfocus's ROI score was rated 3.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Benefitfocus.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Benefitfocus ROI Score by Usage
Benefitfocus's ROI score was rated 3.5 stars by customers who have used Benefitfocus's products/services for 1 to 2 Years.
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Benefitfocus ROI Score by Industry
Benefitfocus's ROI score was rated 3.9 stars by Tech industry customers.
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Benefitfocus Pricing vs. Competitors
Compared to its competitors, Benefitfocus's ROI score is rated right above UKG, and is preceded by PlanSource.
| COMPANY | Pricing Score | |
|---|---|---|
| PlanSource | 3.8/5 |
| Benefitfocus | 3.2/5 |
| UKG | 3.2/5 |
| Businessolver | 2.4/5 |
| Empyrean Benefit Solutions | 2.1/5 |
| Connecture | 1.5/5 |
| Creative Realities | N/A |
| hCentive | N/A |
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Benefitfocus Customer Satisfaction (CSAT)
Benefitfocus Customer Satisfaction (CSAT) Score
75 / 100
Benefitfocus has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
42%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
8%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Benefitfocus Customer Satisfaction vs. Competitors
Compared to its competitors, Benefitfocus's Customer Satisfaction score is rated right above UKG, and is preceded by PlanSource.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| PlanSource | 80% |
| Benefitfocus | 75% |
| UKG | 51% |
| Businessolver | 49% |
| Connecture | 33% |
| Empyrean Benefit Solutions | 13% |
| Creative Realities | 0% |
| hCentive | 0% |
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Benefitfocus Customer Service
3.5/5
Benefitfocus has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Benefitfocus's Customer Service
Address
100 Benefitfocus Way, Charleston, SC 29492
Website
http://www.benefitfocus.com
Phone Number
843-849-7476
Benefitfocus's Social Links
Quick Insights into Benefitfocus Customer Service
Benefitfocus's Customer Service score was rated highest by Female customers.
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Ranked Benefitfocus Customer Service the Highest
Benefitfocus Customer Service Score by Gender
Benefitfocus's Customer Service score was rated 4.1 by Female customers on Comparably.
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Female
4.1/5
Male
N/A
Benefitfocus Customer Service Score by Ethnicity
Benefitfocus's Customer Service score was rated 3.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Benefitfocus.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Benefitfocus Customer Service Score by Usage
Benefitfocus's Customer Service score was rated 3.5 stars by customers who have used Benefitfocus's products/services for 1 to 2 Years.
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Benefitfocus Customer Service Score by Industry
Benefitfocus's Customer Service score was rated 3.9 stars by Tech industry customers.
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Benefitfocus Customer Service vs. Competitors
Compared to its competitors, Benefitfocus's Customer Service score is rated right above Connecture.
| COMPANY | Customer Service Score | |
|---|---|---|
| Benefitfocus | 3.5/5 |
| Connecture | 3.5/5 |
| PlanSource | 3.4/5 |
| UKG | 2.9/5 |
| Businessolver | 2.3/5 |
| Empyrean Benefit Solutions | 2.1/5 |
| Creative Realities | N/A |
| hCentive | N/A |
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Benefitfocus as an Employer
3.8/5
Benefitfocus has a 3.8/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Benefitfocus scored a 38 for Net Promoter Score and a 24 for Employee Net Promoter Score. NPS gauges how likely a customer of Benefitfocus would recommend the brand to a friend. ENPS measures how likely Benefitfocus employees would recommend working at Benefitfocus to a friend.
Net Promoter Score
38
NPS Score
| 67% | Promoters |
|---|---|
| 4% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
24
eNPS Score
| 47% | Promoters |
|---|---|
| 30% | Passive |
| 23% | Detractors |
