BJ's Restaurants Employee Reviews
Out of 351 BJ's Restaurants employee reviews, 56% were positive. The remaining 44% were constructive reviews with the goal of helping BJ's Restaurants improve their work culture. The Operations team, with 81% positive reviews, reports the best experience at BJ's Restaurants compared to all other departments at the company. The Product team offered the most constructive feedback, with 39% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
What do you like best about the leadership team?
There nice people willing to help
That they actually care about the team
They are very dependable when we have issues
They're very hands-on and type in the way that I would like to
While they are still navigating communication issues, each member of the managemnt team is very helpful and understanding. They do make sure to validate the employee's efforts and vocalize appreciation.
What does the leadership team need to get better at?
Communication and being kind to their workers.
Review from HR Dept
being understanding and having empathy
Repremanding for unethcial behaviors in the work area
Communication, attitude, organization, overall workplace behavior, and what is appropriate as an authoritative figure.
helping each other out, with prep work instead of dividing things apart.
What is the best part about your compensation package?
The fact that I receive stock as part of my comp package.
Review from Operations Dept
Im not not enough hours
They've made it super easy to understand and access.
It makes a difference being offered amenities this company offers compared to others.
I have no complaints towards compensation.
Why do you feel undervalued and what would make you feel better about your compensation?
100% undervalued. Intense workload for barely any pay, we need more hourly
If i was treated fairly. I have anxiety each time i go to work
Im not being treated fairly when i work abd come in everyday with a good attitude and would rather be paying someone else more then me n do one position only when i actually work at multiple stations and do more then for them and im the person always losing
The managers have zero respect for employees and arent ever around to do their iobs properly
I have been working with Bjs 5 years and they let people who kist started get better shifts. They also let certain servers do whatever they want.
Review from Customer Success Dept
What are some of the best things about your team?
My co-workers are great. Helpful, kind and caring.
Review from Sales Dept
Servers know how to teamwork
Teamwork on the line is good
There was no team they only care about themselves
We understand one another and like to work with each other
What do your coworkers need to improve and how could you work together better?
New management and better hours
Listen to what the employees have to say not management fighting over who's going to or who's going to be better than doing what and at what
work together, show up on time and when scheduled. regularly ask each other if they're in need of help.
We need more teamwork. Everyone is out for themselves at bjs
Know the menu and have basic restraunt knowledge
What is most positive about the culture and environment at your company?
going on my break is the best part.
Review from HR Dept
Good employees do not get the benefits and they are not heard and we are not heard
The friendly customers that come in
I honestly couldnt tell you anything positive while i bave been working there
Nothing. It has been horible working here.
Review from Customer Success Dept
What needs to change to make the company culture better?
Communication between management and staff
Management. A complete new management team of people who have worked as servers and bartenders prior.
Review from Customer Success Dept
Our management team is complicit in laziness. They work as few hours and as little as possible.
Show interest Teach team work Not ignore team members
Management needs the help when people are struggling, instead of sitting out on a laptop having a happy go lucky time with the other managers.
Review from Product Dept
What did you like most about the interview process?
I got food after I was done.
Review from HR Dept
I was asked questions relevant to the position i applied
Very quick and easy overall
I liked the Manager but he left
It went by very fast
What would you improve about your company's interview process?
I was promised a position as a bartender, but was never trained or offered within my time at the company. I was promised 8 hour shifts when i was working closer to 10-12 hour shifts.
Review from Customer Success Dept
Have proper interviewers who know how to talk to others
Felt spoken down to the whole time
Interview people within a timely fashion of when they put in their application. If you're desperately hiring you should be desperately contacting people who put in applications, and not procrastinating for two weeks
Review from Product Dept
Speaking to a real person
What makes you most happy at work?
Professional employees and good management
When im clocking out to leave
The comradery and collaboration to meet the common goal.
Review from Operations Dept
The interactions im actually able to have with guests when they do choose to come inside
When I am a knowledge for my good work through yelp reviews I am regulars will wait an hour plus justice in my section
What's going wrong and how can it be improved?
We have a lousy reputation for food and as a bad place to work
Dont get paid for all hours worked. The scheduling leaves no balance for life outside of work. Very depressing. I also had no training, yet they get mad when i dont do something properly. Managers tells me the wrong way to do things.
Management does not want to be involved when customers have a bad experience; nor do they care about the staffs well being.
Review from Customer Success Dept
Listen to the employees and terminate the poor management that they come forward about. Too many complaints and cases brought up and yet no consequences
No leadership or accountability Staff don't care
What do you like best about your company?
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What would you most like to see improved at your company?
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